20 publicaciones de empleo destacadas en service desk support (¡Están contratando!)

Remote Front Desk Representative – Mexico
At Mine Hospitality —Desde casa
- $154 por hora
- Incluye fines de semana
- Home Office (Desde casa)
- Inglés
- Recepción
- Servicios a huéspedes
- Seguro dental
Postulación rápida
3d
IT Desk-Side Support
Integreon Intermediate LLC —Juárez, CDMX
- $348,000 a $408,000 por año
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Servicio al cliente
- Microsoft Office
- Seguro dental
- Seguro de la vista
Service Desk Level 1 Analyst (Mexico)
DYOPATH —Ciudad de México, CDMX
- $17,000 por mes
- Incluye fines de semana
- Home Office (Desde casa)
- Informática
- Servicio al cliente
- Microsoft Office
- Seguro de vida
Postulación rápida
1d
Help Desk
PayRange —Benito Juárez, CDMX
- $24,000 por mes
- Tiempo completo
- Inglés
- Sin título de educación superior
- Disponible para viajar
Postulación rápida
WFH – Insurance Support | Monterrey Residents Only - Bilingual Customer Service Representative
Cover Desk Mexico —Monterrey, N. L.
- $17,341.24 a $18,307.21 por mes
- Incluye fines de semana
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Support N1/N2
Think HST —San Lorenzo Almecatla, Pue.
- $1 a $2 por año
- Tiempo completo
- Microsoft Office
- Capacidad analítica
- Habilidades de comunicación
Postulación rápida
Bilingual Administrative & Customer Service Assistant — Operations Support (English & Spanish)
Jet Rescue Air Ambulance —Guadalajara, Jal.
- Desde $20,000 por mes
- Incluye fines de semana
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Jr IT Regional Service Desk Coordinator
Johnson Electric Group Mexico, S. de R.L. de C.V. —Calera Víctor Rosales, Zac.
- Administración de personal
- Informática
- Inglés
Postulación rápida
Help Desk Support I
KOVALUS SEPARATION SOLUTIONS LLC —Ciénega de Flores, N. L.
- $40,000 a $55,000 por mes
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
Postulación rápida
4d
Service Desk Technician I
GLOBAL EXCEL MEXICO —Tlacoquemeca, CDMX
- $15,000 a $17,000 por mes
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Administración de personal
- Seguro de vida
- Programa de referidos
Postulación rápida
Agente bilingüe (tech support only!) lunes a viernes
Computacenter Mexico —Juárez, CDMX
- $12,000 a $14,000 por mes
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
- Descuentos y precios preferenciales
- Descuento de empleados
Postulación rápida
8d
Service Coordinator - Fire & Life Safety
Redwood City Alarms —Desde casa
- Desde $17,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- Captura de datos
- Vacaciones adicionales o permisos con goce de sueldo
- Trabajo desde casa
Postulación rápida
Service Desk Technician I
Global Excel Management —Del Valle Centro, CDMX
- Microsoft Excel
- Administración de personal
- Servicio al cliente
2d
IT Support
Quattris Global —Guadalajara, Jal.
- $14,703.49 a $25,838.59 por mes
- Medio tiempo
- Administración de personal
Postulación rápida
Service Desk Agent
ExactlyIT —Puebla, Pue.
- Administración de personal
- Servicio al cliente
- Inglés
- Seguro dental
- Descuento de empleados
Customer Support
NDA —Benito Juárez, CDMX
- $650 por mes
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
Postulación rápida
1d
Service Support Specialist
Ericsson —Querétaro, Qro.
Buy Desk Associate
Current Lighting Employee Co LLC —Ciudad Acuña, Coah.
- Tiempo completo
- Microsoft Excel
- Servicio al cliente
- ERP systems
Postulación rápida
Service Desk Manager
Hexaware Technologies Limited —Saltillo, Coah.
- Tiempo completo
- Administración de personal
- Inglés
- Liderazgo
Postulación rápida
Restaurant Tech Support Specialist
Restaurant365 —Ciudad de México, CDMX
- $22,000 a $29,250 por mes
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Informática
- ERP systems
- Seguro dental
- Seguro de la vista
Postulación rápida

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Remote Front Desk Representative – Mexico

At Mine Hospitality
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$154 por hora
Hace 3 días

Beneficios

Seguro dental

Cualificaciones

Plurilingüe
Inglés
Recepción
Servicios a huéspedes

Descripción completa del empleo

Location: Remote — Mexico
Pay: $9.00 USD per hour
Employment Type: Full-Time weekends Included !
Schedule: 9:00 AM – 4:00 PM Eastern Time (Miami, USA)
Weekend availability is required.

About At Mine Hospitality

At Mine Hospitality operates boutique hotels and short-term accommodations across multiple U.S. markets, with a focus on efficient operations, consistency, and strong guest experiences.

Our team does best when people are warm with guests, organized in their work, dependable in execution, and comfortable taking ownership of guest needs from beginning to end.

About the Role

This is a fully remote Front Desk Representative position based in Mexico.

Although you will not be physically located at one of our hotels, you will function as an extension of the front desk team by supporting guests across multiple properties through phone calls, digital messaging, reservation systems, and internal communication channels.

Throughout your shift, you may assist with check-ins and check-outs, answer reservation questions, respond to guest concerns, coordinate with on-site housekeeping and maintenance teams, update property records, and ensure important information is properly documented for the next team member.

This is not a passive customer-service role. You will be expected to stay engaged throughout the shift, manage several systems at once, communicate confidently with guests, and follow through on issues rather than simply passing them along.

What You'll Do

Answer guest phone calls and digital messages throughout the shift
Assist guests with check-in, check-out, access, reservation, and property-related questions
Review arrivals, departures, reservations, and open guest concerns
Follow up with guests regarding unresolved issues or requests
Coordinate remotely with housekeeping, maintenance, property managers, and other operational teams
Update reservation and property-management systems accurately
Maintain clear internal notes, guest records, and shift handoffs
Escalate urgent or unresolved matters to the appropriate manager when necessary
Provide updates regarding property-level concerns or recurring guest issues
Monitor multiple communication platforms while maintaining accuracy and professionalism
Help ensure the next shift receives a complete and organized handoff

Shift Preview

Morning | 9:00 AM – 10:00 AM ET

Start the shift by reviewing arrivals, departures, reservations, open guest matters, property updates, and handoff notes from the previous team.

Strong representatives use this time to identify priorities early and begin the day with a clear understanding of what requires attention.

Midday | 10:00 AM – 1:00 PM ET

This is typically the busiest portion of the shift.

You may be answering calls and messages, assisting with check-outs, responding to reservation questions, coordinating room-readiness updates, communicating with on-site teams, and resolving guest concerns as they arise.

You must be able to move quickly without losing accuracy or professionalism.

Afternoon | 1:00 PM – 4:00 PM ET

The final portion of the shift focuses heavily on guest support and follow-through.

You will continue handling incoming guest needs while completing documentation, following up on open matters, updating internal records, and preparing a clear handoff for the next shift.

A strong finish matters just as much as a strong start.

Schedule Expectations

This is a full-time position with a regular operating window of 9:00 AM – 4:00 PM Eastern Time (Miami, USA).

Weekend availability is mandatory.

Schedules may include weekdays, weekends, and holidays based on operational needs. Regular workdays and days off will be assigned according to the team's schedule.

Applicants should make sure they can consistently work the required schedule based on their local time in Mexico.

Training

Selected candidates will complete structured remote Front Desk training before working independently.Tuesday to Friday, 9am to 4pm EST

Training attendance and successful completion are required as part of the position.

You'll Likely Do Well in This Role If You

genuinely enjoy helping and interacting with guests
are comfortable speaking with guests by phone rather than relying only on messaging
stay warm and professional when guests are frustrated
enjoy structured workflows and daily routines
can work independently without constant supervision
remain organized while managing multiple conversations and systems
communicate clearly in writing
pay attention to details when documenting guest information
take ownership of a problem and follow through until it is resolved
know when an issue can be handled independently and when it needs to be escalated
are dependable about attendance and punctuality

This Role May Not Be a Fit If You

prefer minimal guest interaction
are uncomfortable handling guest complaints
prefer communicating only through text or messaging
dislike documentation, checklists, or written updates
struggle with switching between several systems during a shift
need frequent reminders to complete follow-up tasks
are unavailable on weekends
are looking for a short-term or temporary position

What We're Looking ForRequired

Current residence in Mexico
At least 1 year of experience in a customer-facing role with administrative responsibilities

Relevant experience may include:

Hotel front desk, reservations, or remote hospitality
Remote customer service with direct guest/client contact
Medical or dental reception
Leasing office or residential front desk
Travel, airline, cruise, or tourism guest services
Virtual assistance involving sustained client communication
Customer-service roles that required documentation, follow-up, and problem resolution

Additional requirements:

Fluent spoken and written English
Fluent spoken and written Spanish
Strong professional phone communication skills
Reliable attendance and punctuality
Availability for the full 9:00 AM – 4:00 PM Eastern Time schedule
Weekend availability is required
Availability for holidays based on scheduling needs
Quiet and professional home workspace
Reliable high-speed internet connection
Working computer and headset suitable for guest calls
Comfortable learning and using several systems during the same shift

Preferred

Previous hotel, short-term rental, resort, or hospitality experience
Experience using Cloudbeds, Opera, or another hotel PMS
Previous remote-work experience
Experience handling guest complaints, service recovery, or issue follow-up
Experience coordinating with multiple departments or operational teams
Experience working in small-team environments where individual follow-through is important

Systems You May Use

Our remote Front Desk team works across several platforms, which may include:

Cloudbeds
RingCentral
Whistle
WhatsApp
Google Chat
Google Workspace
Shared operational files and reporting tools

Prior experience with these specific platforms is helpful but not required. You must, however, be comfortable learning new systems quickly.

How to Apply

Please submit your resume and complete all required screening questions.

Part of the interview process will be conducted in English to evaluate the verbal communication skills required for the position.

Applications that do not meet the required schedule or weekend availability may not be considered.

At Mine Hospitality considers qualified applicants without regard to characteristics protected by applicable law.

Job Type: Full-time

Pay: $154.00 per hour

Application Question(s):

Are you available to work the full 9:00 AM – 4:00 PM Eastern Time (Miami) shift?

Yes / No

How would you describe your English proficiency?

Fluent / Advanced / Conversational / Basic

Do you have at least one year of customer-facing experience that also required administrative work, documentation, or follow-up?

Yes / No

Please briefly describe a situation where a customer or guest contacted you with a problem. What did you do to resolve it, and how did you follow up?

Please keep your response under 150 words.

Experience:

remote-work experience?: 1 year (Required)

Language:

English and Spanish fluently (Required)

Work Location: Remote

Postulación rápida

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