Role Summary:
The Desk-Side Support IT Engineer is responsible for providing hands-on technical support to end users, ensuring the smooth operation of desktop systems, laptops, mobile devices, and associated peripherals. This role focuses on resolving hardware and software issues, supporting users both on-site and remotely, and delivering a high level of customer service.
Responsibilities and Duties:
- Provide first- and second-level technical support for hardware, software, and network issues
Install, configure, and maintain desktops, laptops, printers, and mobile devices
Troubleshoot operating systems (Windows, macOS) and business applications
Respond to user requests via ticketing systems, email, phone, or in-person support
Diagnose and resolve issues related to connectivity, VPN, and network access
Perform system upgrades, patches, and routine maintenance
Support onboarding/offboarding activities (user setup, account provisioning, equipment allocation)
Maintain accurate documentation of incidents, service requests, and solutions
Manage asset inventory, including tracking and lifecycle of IT equipment
Collaborate with other IT teams (network, security, infrastructure) to resolve complex issues
Ensure compliance with IT policies, procedures, and security standards
Required Skills/Abilities:
Strong knowledge of Windows operating systems
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Experience with Microsoft Office 365, Active Directory, and basic networking concepts
Familiarity with ITSM/ticketing tools (e.g., ServiceNow, Jira, Zendesk)
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Ability to troubleshoot hardware, software, and peripheral devices
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Strong customer service and communication skills
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Ability to work independently and manage multiple priorities
Education and Experience:
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Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
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2+ years of experience in IT support or desk-side support roles
Benefits:
Vision, Dental, Medical Coverage, Christmas Bonus
Company Information:
Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team’s experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of our award-winning services.
If you are exceptional at what you do, we would love to put you to work in an exceptional company in an exceptional position.
We are One. We are On.
Follow us https://www.linkedin.com/company/integreon/
Visit us at www.integreon.com
Pay Range: MXN $348,000.00 - MXN $408,000.00 /Yr.
