20 publicaciones de empleo destacadas de problem management itil en ciudad de méxico (¡Están contratando!)

Service Management Expert - Incident & Problem Management
Edenred —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
Incident Management Specialist
Zebra Technologies —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Maestría
Junior Change & Problem Manager
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
Itil Analyst (West Bend AMS)
Inetum —Ciudad de México, CDMX
- Administración de personal
Platform Engineering Lead – Monitoring Telemetry Observability Platform
VASS Mexico —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
- Descuento de gimnasio
Gestor de Incidentes Críticos
DXC Technology —Ciudad de México, CDMX
- Tiempo completo
- Español
- Inglés
- Presencial
Support Engineer, Associate
Capital One —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Licenciatura
- Presencial
Middleware Integration Specialist (TIBCO Platforms)
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Experiencia en bases de datos
Team Lead, IT Support (Blue Yonder WMS)
DSV —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Análisis de datos
8d
Lead Operational Excellence Specialist
SimCorp A/S —Ciudad de México, CDMX
- $104,240 a $143,330 por año
- Tiempo completo
- CAD
- Inglés
- Mejora continua
- Seguro dental
Assoc-Technology Risk & Control
American Express —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Seguro dental
- Permiso de maternidad y paternidad
Technical Support Specialist
PayJoy —Ciudad de México, CDMX
- Tiempo completo
- SQL
- Capacitación
- Python
- Seguro dental
- Seguro de la vista
2h
Major Incident Analyst
Maersk —Colonia Lomas de Chapultepec, CDMX
- Incluye fines de semana
- Azure
- Administración de personal
- DevOps
- Permiso de maternidad y paternidad
6d
Sysadmin ServiceNow (Senior)
Soluciones Integrales a la Medida SA de CV —Campestre Churubusco, CDMX
- $30,000 a $35,000 por mes
- Tiempo completo
- Trabajo híbrido
- Azure
- CAD
- DevOps
Postulación rápida
13d
Líder de Incidentes
DNA —Álvaro Obregón, CDMX
- $30,000 a $40,000 por mes
- Tiempo completo
- Azure
- Ingeniería
- ERP systems
Postulación rápida
12d
Delivery Manager
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- PMP
Application Support Engineer Sr. - OSS/BSS (Oracle BRM) - 2813
Xideral —Ciudad de México, CDMX
- Trabajo híbrido
- Oracle
- Ingeniería
- SQL
Postulación rápida
IT Support Engineer
Theramex —Ciudad de México, CDMX
- Azure
- Administración de personal
- Informática
ServiceNow Business Process Consultant México
Ondaro (US) —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Inglés
Postulación rápida
Major Incident Manager
Maersk —Colonia Lomas de Chapultepec, CDMX
- Incluye fines de semana
- Azure
- Administración de personal
- DevOps
- Permiso de maternidad y paternidad
6d

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Service Management Expert - Incident & Problem Management

Edenred -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Azure
Administración de personal
Informática
Gestión de incidentes
Licenciatura
Tecnologías de la información

Descripción completa del empleo

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Incident Management:

· Lead the Critical/Major Incidents - manage the troubleshooting calls and ensure the services are recovered in minimum time.

· Assess and articulate the business impact of technical issues to guide prioritization and stakeholder communication.

· Review High-Level and Low-Level Designs (HLDs/LLDs) and service documentation to understand dependencies, data flows, and resilience mechanisms.

Incident Management:

Lead the Critical/Major Incidents - manage the troubleshooting calls and ensure the services are recovered in minimum time.
Assess and articulate the business impact of technical issues to guide prioritization and stakeholder communication.
Review High-Level and Low-Level Designs (HLDs/LLDs) and service documentation to understand dependencies, data flows, and resilience mechanisms.
Actively contribute to troubleshooting discussions, proposing diagnostic steps or recovery options based on technical understanding.
Maintain all stakeholders updated on the recovery progress via incident notifications and register the incident timeline.
Perform Level 1 troubleshooting for low priority tickets (P3/P4), based on acquired knowledge and instruction runbooks provided by the SmartER teams. Lead escalated/long running P3 cases until completion.
Regularly follow-up on the low priority tickets backlog with the stakeholders and perform internal escalations when required to maintain the backlog under control or to resolve prioritized cases.

Problem Management:

Conduct the Root Cause Analysis meetings with the technical teams, to identify and provide recommendations to prevent incidents from recurring.
Recommend improvements in internal ways of working, to maximize the teams’ effectiveness during incidents troubleshooting and reduce the time to restore.
Ensures permanent fixes are defined and implemented for known bugs/repetitive low priority incidents.
Monitor and analyze operational metrics (availability, MTTR, SLA compliance, incident trends) to identify opportunities for improvement.
Cultivate the Problem Management mindset and follow-up on the Problem Management recommendations with the internal stakeholders, until completion.

Change Management:

Review Change Requests and internally assess impact on SmartER with the teams, share the approval feedback during Change Advisory Board.
Conduct the post-reviews for the failed Changes, align the required actions to prevent recurrences and follow-up with the stakeholders to ensure completion.

Reporting/Governance:

Provides appropriate reporting and data to stakeholders in order to highlight the stability of the Global IT Systems.
Participate in Local and Global governance with the purpose of presenting information and ensuring feedback is received from stakeholders and applied to the Service Management processes.
Works collaboratively with technical teams from Global Technology and local Business Units in order to ensure adherence to the Global Service Management Processes. Facilitate recurring meetings to discuss operational matters on Incident/Problem/Change Management areas.
The role will be part of the Global Service Management team, with a focus on ensuring stakeholders in SmartER LATAM receive the appropriate support.
Located in Mexico. Ability to cover on-call shifts.

Experience and requirements:

· Bachelor’s degree in Information Technology, Computer Science, or related field.

· 5+ years experience in IT Operations, Service Management, or Technical Support roles.

Application & Platform Operations

· Strong understanding of infrastructure, applications, and networks — able to read architecture diagrams and understand component dependencies.

· Proven experience managing operations for business-critical applications (e.g., mobile apps, client portals, extranet platforms).

· Hands-on experience with cloud platforms (such as Azure Portal) and their operational management.

Incident & Outage Management

· Proven background in Incident/Problem/Change Management, ideally in complex hybrid environments.

· Demonstrated ability to coordinate and lead recovery efforts during service outages, ensuring minimal business impact.

· Experience in root cause analysis, incident reporting, and implementing corrective actions for application/service disruptions.

Stakeholder Communication

· Experience communicating with diverse stakeholders (business units, clients, merchants, technical teams) during incidents and recovery processes.

· Ability to translate technical issues into business impact for non-technical audiences.

Service Monitoring & Improvement

· Experience with monitoring tools and dashboards for real-time application health and performance tracking.

Proven track record of driving continuous improvement in service reliability and recovery times.

Technical Knowledge / Certifications:

ITIL or similar framework knowledge. (Certification is a plus). Basic to intermediate knowledge of cloud applications. Experience with monitoring and observability platforms.

Apply now and Vibe with Us!

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Refina tu búsqueda

problem management itil empleos en ciudad de méxico

Service Management Expert - Incident & Problem Management

Incident Management Specialist

Junior Change & Problem Manager

Itil Analyst (West Bend AMS)

Platform Engineering Lead – Monitoring Telemetry Observability Platform

Gestor de Incidentes Críticos

Support Engineer, Associate

Middleware Integration Specialist (TIBCO Platforms)

Team Lead, IT Support (Blue Yonder WMS)

Lead Operational Excellence Specialist

Assoc-Technology Risk & Control

Technical Support Specialist

Major Incident Analyst

Sysadmin ServiceNow (Senior)

Líder de Incidentes

Delivery Manager

Application Support Engineer Sr. - OSS/BSS (Oracle BRM) - 2813

IT Support Engineer

ServiceNow Business Process Consultant México

Major Incident Manager

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