We are seeking an experienced IT Service Management professional to support the governance, oversight, and continuous improvement of our Incident, Problem, and Change Management processes. This role is responsible for ensuring these critical ITSM disciplines operate within established policies, controls, and regulatory requirements while driving consistency, accountability, and operational excellence across technology teams.
The successful candidate will partner with technology, risk, audit, and business stakeholders to establish process standards, monitor compliance, assess process effectiveness, and identify opportunities for continuous improvement. This individual will serve as an operational specialist for Incident, Problem, and Change Management governance, ensuring controls are appropriately designed, documented, tested, and sustained.
3+ years of experience in IT Service Management, IT Operations Governance, Risk Management, or related disciplines.
Working knowledge of ITIL Incident, Problem, and Change Management processes and governance practices.
Strong analytical, reporting, and data interpretation skills.
Excellent communication and stakeholder management capabilities.
Ability to influence cross-functional teams and drive process adoption.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
