Mexico City – Hybrid
At Theramex we are driven by a clear purpose by improving the lives of women around the world through innovative and accessible healthcare. As one of the fastest growing global specialists in Women’s Health, we combine the agility of a scale up with the impact and ambition of a private equity backed organisation. Here, your work translates into real world outcomes - shaping portfolios, influencing strategic direction, and driving meaningful change for patients. You’ll join a collaborative, high performing team that values expertise, encourages fresh thinking, and empowers people to lead with ownership. If you are motivated by purpose, growth, and the opportunity to make a lasting difference, Theramex offers a place where your contribution truly matters.
About you
Degree in Information Technology, Computer Science, or equivalent practical IT support experience.
Fluent English and Spanish; additional languages are an advantage.
Strong customer service, communication, and stakeholder management skills.
Proven troubleshooting, incident management, and problem-solving capabilities.
Ability to work independently, manage priorities, and deliver in a fast-paced environment.
Experience supporting Microsoft 365, Windows environments, Microsoft Entra ID (Azure AD), Intune, and mobile devices.
Knowledge of IT service management processes and service desk tools.
Understanding of IT security, data protection, and compliance requirements.
Experience collaborating with global teams and external IT vendors.
Experience in enterprise IT support, including second-line support responsibilities.
Industry certifications (e.g., ITIL, Microsoft) are desirable.
Experience supporting multi-country operations and regulated environments is an advantage.
About the role
Based at the Theramex Mexico Offices in Mexico City with responsibilities spanning the global footprint of the company, the role provides effective second-line IT support within a global, cloud-first environment, ensuring reliable resolution of incidents and service requests while supporting the security, stability, and continuous improvement of end-user technology services.
Key Duties and Responsibilities
Provide second-line IT support, ensuring incidents and service requests are resolved within agreed service levels.
Take ownership of technical issues from diagnosis through to resolution, coordinating with internal teams and third-party vendors as required.
Support and manage end-user devices, user accounts, and access within a cloud-based IT environment.
Deliver a high standard of customer service and clear, professional communication to end users.
Maintain IT security, compliance, and operational standards through adherence to policies and procedures.
Contribute to service improvement through documentation, root-cause analysis, and process enhancements.
Collaborate with global IT teams to support business operations and deliver IT projects and initiatives.
What does our team say about life at Theramex?
“Having now been with Theramex for a few months, I’m really enjoying my time here. Right from the outset, the onboarding experience, induction, and orientation have been brilliant, and I already feel like I am making the most of opportunities to add value to the business in meaningful ways. Theramex has a friendly and supportive vibe and is a place where I feel supported and valued.”
Umut Tarakcilar, Senior Treasury Analyst
Why Join Us?
A fast-paced environment with broad exposure, giving you opportunities to develop professionally - even outside your core area of expertise
A culture that supports learning, celebrates success, and recognizes performance
Opportunities for driven and talented professionals to contribute to our exciting journey
Benefits & Perks
We offer a competitive compensation package designed to support the health, well-being, and quality of life of our employees, in accordance with each role.
We value work-life balance and believe in flexibility, continuous employee support, and initiatives that promote care, recognition, and safety.
Apply Now!
Ready to make a meaningful impact in Women’s Health? We’d love to hear from you. Apply today and shape the future with Theramex.
