When technology fails, businesses stop. Are you the kind of person who thrives in high-pressure situations, quickly bringing teams together to solve complex IT incidents? Do you excel at making fast, informed decisions to restore critical services? If so, we want you on our team!
We are seeking a Major Incident Manager to join our Technology Operations Centre in Mexico City . In this role, you will lead the charge in restoring critical IT services, working closely with teams in the Philippines, India, and the UK. Your ability to coordinate, communicate, and drive resolution will ensure minimal business disruption while improving overall system resilience.
Monitor and collaborate with Service Desk, SRE, Application Support Engineers, and other Technology Operations colleagues to drive fast and effective resolution of major incidents.
Work closely with global Technology Operations teams, Platform Teams, Vendors, and SMEs, ensuring the right expertise is engaged at the right time.
Strong grasp of IT infrastructure, including networks, middleware, servers, storage, and databases.
Business knowledge in Logistics & Supply Chain Services, Terminals, Warehousing & Distribution, and Ocean & Shipping is a plus .
Work Schedule & Flexibility:
At Maersk, we offer exciting global career opportunities where you can grow and develop your skills. You'll be part of a diverse, values-driven team that supports each other and thrives on innovation and collaboration. We believe in fairness, respect, and continuous learning, providing competitive compensation, great benefits, and world-class development programs to help you reach your full potential.
If you're ready to make an impact and grow your career, we’d love to hear from you—apply today!
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .
