20 publicaciones de empleo destacadas de help desk en ciudad de méxico (¡Están contratando!)

Technical Support Engineer Jr.| Pre-Sales / Post-Sales | Telemetry and Tracking Solutions
Meride SA de CV —Coyoacán, CDMX
- $14,000 a $16,000 por mes
- Tiempo completo
- Experiencia en ventas
- Inglés
- Microsoft Office
Postulación rápida
Senior System Administrator
Arcadion —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Inglés
Postulación rápida
Agente bilingüe - tech support only - night shift
Computacenter Mexico —Juárez, CDMX
- $12,000 a $14,000 por mes
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
- Descuentos y precios preferenciales
- Trabajo desde casa
Postulación rápida
Service Desk Analyst
SoftwareOne —Polanco IV Sección, CDMX
- Tiempo completo
- Informática
Technical Resource Center Analyst
Hitachi —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
7d
Ejecutivo de Soporte_Help desk (call center)
ADDINTELI —San Francisco Tetecala, CDMX
- $11,000 a $12,000 por mes
- Turno de 8 horas
- Trabajo híbrido
- Microsoft Excel
- Microsoft Outlook
- Bachillerato
- Descuentos y precios preferenciales
- Seguro de gastos médicos
Postulación rápida
Desktop Engineer
Sonepar México —Ciudad de México, CDMX
- $30,000 a $35,000 por mes
- Tiempo completo
- Administración de personal
- Informática
- Inglés
- Seguro de gastos médicos
- Seguro de vida
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8d
Junior Incident, Request & Knowledge Manager
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Mantenimiento
- Inglés
Analista de Mesa de Servicios
Grupo TI —Ciudad de México, CDMX
- $7,120.90 a $15,000.00 por mes
- Tiempo completo
- Ingeniería
- Inglés
- Licenciatura
Postulación rápida
Technical Resource Center Analyst
Hitachi Rail —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
7d
Desktop Support Engineer (Level 2)
NSC Global —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Habilidades de comunicación
2d
Deal Desk Analyst
Vonage —Ciudad de México, CDMX
- Home Office (Desde casa)
- Microsoft Excel
- Experiencia en ventas
- Salesforce
Postulación rápida
Support Engineer, Associate
Capital One —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Licenciatura
- Presencial
IT Operations Helpdesk Support (CMDX)
Ulfix —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Inglés
- Linux
Postulación rápida
Collaboration Engineer
Sonepar México —Ciudad de México, CDMX
- $30,000 a $40,000 por mes
- Tiempo completo
- Inglés
- Seguro de vida
- Programa de referidos
Postulación rápida
Accounts Payable Direct Material Analyst
Stellantis —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- ERP systems
7d
Major Incident Analyst
Maersk —Colonia Lomas de Chapultepec, CDMX
- Incluye fines de semana
- Azure
- Administración de personal
- DevOps
- Permiso de maternidad y paternidad
14d
Major Incident Manager
Maersk —Colonia Lomas de Chapultepec, CDMX
- Incluye fines de semana
- Azure
- Administración de personal
- DevOps
- Permiso de maternidad y paternidad
14d
English-Spanish Bilingual Tier 2 Technical Support Representative
Fuku —Ciudad de México, CDMX
- Incluye fines de semana
- Bilingüe
- Inglés
Postulación rápida
Customer Success Manager (Americas)
Filestage —Ciudad de México, CDMX
- $40,000 a $50,000 por año
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Experiencia en ventas
- Inglés
8d

Quiero recibir la alerta de empleo más reciente para help desk en ciudad de méxico

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Technical Support Engineer Jr.| Pre-Sales / Post-Sales | Telemetry and Tracking Solutions

Meride SA de CV
Coyoacán, CDMX

Postulación rápida

Información del empleo

Tiempo completo
$14,000 a $16,000 por mes

Cualificaciones

Internet de las cosas
Experiencia en ventas
Inglés
Microsoft Office
Licenciatura
Requisitos comerciales
Sensores
Preventa

Descripción completa del empleo

For an international company that develops and manufactures high-precision fuel monitoring systems and fuel level sensors, we are seeking a Technical and Sales Support Engineer to join their team in Mexico.

This position is ideal for a technically skilled individual with a customer-centric approach and a desire to grow in an international environment. The role involves providing both specialized technical support and technical-sales support before and after the sale.

The successful candidate will be responsible for understanding customer technical requirements, resolving product inquiries, assisting in identifying appropriate solutions, tracking incidents, and collaborating with engineering and sales teams to ensure a robust and reliable experience.

WHAT WE ARE LOOKING FOR IN OUR IDEAL CANDIDATE:

1. Completed degree in Electronics, Mechatronics, or a related field.

2. At least 1.5 to 2 years of prior experience in technical support, help desk, or customer service.

3. Excellent command of English, both written and spoken. 4. Excellent communication and interaction skills with clients and internal teams.

5. Ability to explain technical topics clearly and practically.

6. Ability to learn quickly, adapt, and also teach others.

7. Proactive, decisive, organized, and with a genuine service orientation.

8. Comfortable working closely with technical and sales teams.

9. Availability to work on-site and to travel for work when required.

Desired Knowledge and Experience

Good general knowledge of electronics and radioelectronics.

Experience in troubleshooting, fault analysis, and incident escalation.

Proficiency in Windows, MS Office, and digital work tools.

Experience or knowledge in M2M, telematics, GPS, IoT, fleet monitoring, or similar solutions will be a significant advantage.

Experience providing technical support related to product, installation, use, or after-sales service.

Interest in combining a technical role with sales interaction and customer service.

WHAT YOU WILL DO IN THIS POSITION:

1. Support the sales team in the pre-sales stage by providing technical guidance on products and solutions.

2. Resolve technical questions from potential clients and help identify the most suitable configuration or solution based on project needs.

3. Provide technical support to clients and partners regarding fuel monitoring products and level sensors.

4. Respond to technical inquiries via email and telephone in a clear, professional, and timely manner.

5. Diagnose, analyze, and reproduce technical problems to identify root causes and define alternative solutions.

6. Track technical incidents, escalations, and response times, appropriately managing client expectations.

7. Document cases, findings, solutions, and technical recommendations.

8. Collaborate with the engineering team in resolving more complex cases.

9. Support the initial implementation and post-sales follow-up from a technical perspective.

10. Provide support to existing clients to ensure the correct operation and use of the solution.

11. Strengthen customer relationships through efficient, personalized, and solution-oriented technical support.

Internal Coordination

Work across departments with sales, applications, and engineering.

Report directly to the Regional Manager in Mexico.

Support technical activities related to visits, sales follow-up, and special projects.

Travel as needed to address business requirements, provide support, or offer technical assistance.

What makes this opportunity attractive?

Be part of an international company specializing in technology applied to fuel monitoring and control.

Participate in projects with a technical and commercial focus, with direct exposure to customers and distributors.

Develop your skills in a position with a real impact on the customer service, technical solutions, and sales support process.

Receive comprehensive training on products, processes, and solution operation.

Maintain constant contact with regional teams and technical and engineering departments.

If you identify with this position and are excited about the opportunity to grow in a technical environment with direct customer contact, this could be an excellent opportunity for you.

Sueldo: $14,000.00 - $16,000.00 al mes

Pregunta(s) de postulación:

Do you have a completed Bachelor's degree in Electronic Engineering, Mechatronics, or a related field?
How many years of experience do you have in technical support or help desk?
Have you provided technical support to clients via email and telephone?
Do you have experience participating in pre-sales or post-sales technical support?
What is your level of English?
Do you have experience or knowledge in telematics, GPS, IoT, or M2M solutions?
Are you available to work in person in the Coyoacán area?
What is your expected fixed monthly salary according to our job offer posted?
When could you start if you are selected?

Lugar de trabajo: Empleo presencial

Postulación rápida

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help desk empleos en ciudad de méxico

Technical Support Engineer Jr.| Pre-Sales / Post-Sales | Telemetry and Tracking Solutions

Senior System Administrator

Agente bilingüe - tech support only - night shift

Service Desk Analyst

Technical Resource Center Analyst

Ejecutivo de Soporte_Help desk (call center)

Desktop Engineer

Junior Incident, Request & Knowledge Manager

Analista de Mesa de Servicios

Technical Resource Center Analyst

Desktop Support Engineer (Level 2)

Deal Desk Analyst

Support Engineer, Associate

IT Operations Helpdesk Support (CMDX)

Collaboration Engineer

Accounts Payable Direct Material Analyst

Major Incident Analyst

Major Incident Manager

English-Spanish Bilingual Tier 2 Technical Support Representative

Customer Success Manager (Americas)

Quiero recibir la alerta de empleo más reciente para help desk en ciudad de méxico

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