Desktop Engineer
Powering Modern Workplace Through Technology.
Location: Mexico City, Mexico
Work Model: On-site
Employment Type: Full-time
Language: Conversational English (B2+) Required
Great Workplace Experiences Start with Great Technology
Every productive workday begins with reliable technology. It starts with professionals who ensure employees have secure, modern, and reliable devices that keep them connected, productive, and supported every day.
If you enjoy solving technical challenges, improving the end-user experience, and collaborating with cross-functional teams to deliver reliable workplace technology, this could be the opportunity you have been looking for.
At Sonepar, we are not simply looking for someone to support desktop devices. We are looking for someone who wants to improve the employee technology experience, strengthen endpoint management, and help build a secure, reliable, and modern workplace.
Who is Sonepar?
Sonepar is a global leader in the distribution of electrical products, solutions, and related services. With operations in 40 countries, more than 46,000 associates, 180 distribution centers, and over 2,400 branches worldwide, we connect our customers with innovative, efficient, and sustainable solutions.
At Sonepar, we are driven by operational excellence, digital transformation, and the continuous development of our people. Joining our team means becoming part of a dynamic, global organization where your work has a meaningful impact on our business and on the experience of our employees.
Why This Opportunity?
As a Desktop Engineer, you will play a critical role in delivering reliable, secure, and business-focused workplace technology solutions while supporting a modern enterprise environment.
This opportunity is more than providing desktop support. It is an opportunity to improve endpoint management, strengthen device security, optimize provisioning processes, and help deliver a seamless technology experience for employees.
You will work alongside Infrastructure, Service Desk, Security, and business teams to ensure workplace technology remains secure, reliable, compliant, and aligned with business objectives.
Because your next opportunity is not just about resolving technical issues—it is about enabling people to do their best work every day.
What You'll Do
As a Desktop Engineer, you will help deliver reliable workplace technology solutions by:
- Partnering with Infrastructure, Service Desk, Security, and business stakeholders to understand technology needs and deliver reliable workplace solutions.
- Provisioning Windows and macOS devices using Windows Autopilot while supporting enrollment and configuration activities.
- Supporting Windows, macOS, Android, and iOS endpoints by troubleshooting hardware, software, networking, printing, user profiles, and application issues.
- Validating workstation builds against enterprise security, software, and configuration standards.
- Assisting with application packaging, deployment, and software distribution through Microsoft Intune.
- Monitoring endpoint compliance, BitLocker, Microsoft Defender, operating system updates, and security baselines.
- Supporting hardware lifecycle activities including deployments, inventory management, returns, and replacement coordination.
- Creating and maintaining technical documentation, troubleshooting guides, and knowledge base articles.
- Collaborating with cross-functional teams to ensure workplace technology remains secure, scalable, reliable, and aligned with business objectives.
- Continuously expanding your technical expertise while exploring emerging workplace technologies, endpoint management practices, and modern engineering methodologies.
What Will Help You Thrive
You will thrive in this role if you enjoy improving workplace technology, supporting end users, and continuously looking for better ways to deliver technology.
We would love to meet you if you bring:
- An Associate's or Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field, or equivalent professional experience.
- Two or more years of experience in Desktop Support, Desktop Engineering, Workplace Technology, or a related IT role.
- Experience supporting enterprise Windows, macOS, Android, and iOS environments.
- Knowledge of Microsoft Intune, Windows Autopilot, Active Directory, Microsoft Entra ID, and endpoint management technologies.
- Experience troubleshooting hardware, software, networking, printers, peripherals, and workplace technology issues.
- Familiarity with Microsoft Defender, BitLocker, endpoint compliance, and Windows security best practices.
- Strong analytical, troubleshooting, and problem-solving skills with exceptional attention to detail.
- Excellent communication and collaboration skills with the ability to work effectively across technical and business teams.
- A passion for innovation, continuous learning, and improving workplace technology through modern engineering practices.
- Conversational English (B2+) and Spanish proficiency. French is a plus.
Above all, we are looking for someone who is curious, proactive, adaptable, and motivated to challenge the status quo while continuously learning and helping teams deliver exceptional workplace technology experiences.
Grow With Us
At Sonepar, we believe great careers are built through learning, collaboration, and the courage to embrace new challenges.
When you join our team, you will find:
- Opportunities to expand your expertise in Modern Workplace technologies, endpoint management, and enterprise device management.
- Exposure to Microsoft Intune, Windows Autopilot, Microsoft Defender, and modern workplace technologies.
- Meaningful challenges that encourage innovation, collaboration, and technology-focused engineering.
- A collaborative environment where your ideas are welcomed and your contributions matter.
- The opportunity to influence workplace technology from device provisioning through ongoing support while helping shape exceptional employee experiences.
- A company committed to helping its people develop their potential and build long-term careers.
We are committed to helping you grow—not only within your current position, but throughout your career.
Diversity & Inclusion
At Sonepar, we foster a diverse, inclusive, and respectful workplace. We value differences and believe every individual brings a unique perspective that strengthens the way we work, collaborate, and innovate.
All qualified applicants will receive consideration for employment without regard to gender, age, sexual orientation, gender identity or expression, disability, race, ethnicity, religion, nationality, or any other characteristic protected by applicable law.
Ready to Build What's Next?
Your experience matters.
Your curiosity matters.
Your potential matters.
If you are ready to learn, grow, and help build workplace technology that delivers exceptional employee experiences, we would love to hear from you.
Join Sonepar. Powered by Difference.
Sueldo: $30,000.00 - $35,000.00 al mes
Beneficios:
- Programa de referidos
- Seguro de gastos médicos
- Seguro de vida
- Vales de despensa
Lugar de trabajo: Empleo presencial
