20 publicaciones de empleo destacadas en technology de (¡Están contratando!)

Entry Level Technical Support Engineer
Microsoft —Ciudad de México
- Tiempo completo
- Informática
- Experiencia en ventas
- Servicio al cliente
ESPECIALISTA DE DESARROLLO TI
Volkswagen —San José Chiapa, Pue.
- Tiempo completo
- DevOps
- SQL
- JavaScript
3d
Technical Implementation Specialist (Web Analytics) - Part-time
Bloom Digitals —Desde casa
- Hasta $10,000 por mes
- Medio tiempo
- Home Office (Desde casa)
- Inglés
- Licenciatura
- JavaScript
Postulación rápida
Engineering Technician
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Bachillerato
- Sin título de educación superior
Control de documentos
AECOM —Ciudad de México, CDMX
- Tiempo completo
- Español
- Ingeniería
- Inglés
- Plan de adquisición de acciones empresariales
- Seguro dental
Ingeniero de Prueba Electrica H/F
Amphenol TCS de México S.A. de C.V —Mexicali, B.C.
- $40,000 a $50,000 por mes
- Soldadura
- Experiencia en manufactura
- Liderazgo
Postulación rápida
Technology Operations Analyst
ByKon Consulting —Benito Juárez, CDMX
- $30,000 a $35,000 por mes
- Tiempo completo
- Trabajo híbrido
- Ingeniería
- Inglés
- Java
Postulación rápida
LMS Platform Analyst
GuyKat —Desde casa
- $420,000 a $540,000 por año
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
4d
Software Developer
Auriga SPA —Querétaro, Qro.
- $35,000 a $45,000 por mes
- Tiempo completo
- Informática
- Java
- Licenciatura
- Seguro de gastos médicos
- Trabajo desde casa
Postulación rápida
1d
Software Engineer (DevOps)
Revolut —Ciudad de México, CDMX
- Administración de personal
- DevOps
- Experiencia en bases de datos
10d
Data Center Technician
EZSVS USA Inc. —Querétaro, Qro.
- $11,424.82 a $30,683.04 por mes
- Tiempo completo
- Mantenimiento
- Inglés
Postulación rápida
Project Manager - Part-time
Bloom Digitals —Desde casa
- $14,000 a $17,000 por mes
- Medio tiempo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- PMP
Postulación rápida
12d
Game QA Tester
TransPerfect —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Microsoft Office
- Habilidades de comunicación
PowerBI Developer
Proximo —Desde casa
- $380,000 a $760,000 por año
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Azure
- Inglés
Postulación rápida
14d
SERVICIO SOCIAL - MERCADOTECNIA
GIDCOMP —Desde casa
- Desde $1 por día
- Medio tiempo
- Home Office (Desde casa)
- Inglés
- Oportunidades de crecimiento
- Horarios flexibles
Postulación rápida
Software Engineer (Backend, Python) - Content Understanding
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- CAD
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Operational Technology (OT) Firewall Engineer / Palo Alto Engineer (English Speaking)
Safebox LLC —Desde casa
- $78,932 a $89,456 por mes
- Incluye fines de semana
- Home Office (Desde casa)
- Inglés
- Experiencia en manufactura
Postulación rápida
2d
SERVICIO SOCIAL - CIENCIAS DE LA COMUNICACION
GIDCOMP —Desde casa
- Desde $5 por mes
- Medio tiempo
- Home Office (Desde casa)
- Inglés
- Oportunidades de crecimiento
- Horarios flexibles
Postulación rápida
AI Developer (LLMs, Automation & Integrations)
Group-U —Tijuana, B.C.
- Desde $25,000 por mes
- Tiempo completo
- Análisis de datos
- Inglés
- SQL
- Horarios flexibles
Postulación rápida
5d
Customer Support Specialist junior
UPSELLER TECHNOLOGY MEXICO —Ciudad de México, CDMX
- $13,000.00 a $21,906.15 por mes
- Tiempo completo
- Salesforce
- ERP systems
- Inglés
Postulación rápida

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Entry Level Technical Support Engineer

Microsoft -
Ciudad de México

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Información del empleo

Tiempo completo

Cualificaciones

Informática
CSS
Experiencia en ventas
Servicio al cliente
Inglés
SQL
Licenciatura
Gestión de venta al por menor
Tecnologías de la información

Descripción completa del empleo

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role is Microsoft onsite only.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Product/Process Improvement:

Uses available tools to deliver solutions for customer issues of limited scope.
Identifies potential defects and escalates to more senior engineers to resolve.
Follows processes provided by the business.
Provides feedback to improve products to more senior engineers or technical advisors.
Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.

Readiness:

Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.

Response and Resolution:

Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.

Qualifications

Required Qualifications:

- Bachelor's degree in Computer Science, Information Technology (IT), or related field
o OR 1+ years of technical support, technical consulting experience, or information technology experience
o OR Certifications in SQL, coding, development, or other related certifications
o OR equivalent experience
- Experience working in a multicultural or global team environment
- Ability to read, write and speak fluent English

Preferred Qualifications:

Experience working in a customer service environment, retail, sales, etc
Experience in using innovative technologies such as AI in every day life.
Experience working in a dynamic team environment.
Experience with problem solving and providing solutions to customers

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

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