20 publicaciones de empleo destacadas de help desk en el olivo cdmx (¡Están contratando!)

Desktop Support Engineer (Level 2)
NSC Global —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Habilidades de comunicación
3h
Customer Excellence Representative |
Chemours —Miguel Hidalgo, CDMX
- Tiempo completo
- Inglés
- Microsoft Office
- Licenciatura
- Seguro de vida
Postulación rápida
Bilingual Mental Health Intake & Care Coordinator
Go Lean Health —Ciudad de México, CDMX
- $8 por hora
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Inglés
Postulación rápida
Automotive test analyst
Cognizant —Colonia Polanco, CDMX
- Tiempo completo
- Trabajo híbrido
- Sin disponibilidad para viajar
- Python
4d
Technical Resource Center Analyst
Hitachi —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
5d
Ejecutivo Contact Center
Smart Payment Services —Del Valle Centro, CDMX
- $12,000 a $13,000 por mes
- Tiempo completo
- Microsoft Excel
- Salesforce
- Bachillerato
Postulación rápida
English-Spanish Bilingual Tier 2 Technical Support Representative
Fuku —Ciudad de México, CDMX
- Incluye fines de semana
- Bilingüe
- Inglés
Postulación rápida
Technical Support Engineer Jr.| Pre-Sales / Post-Sales | Telemetry and Tracking Solutions
Meride SA de CV —Coyoacán, CDMX
- $14,000 a $16,000 por mes
- Tiempo completo
- Experiencia en ventas
- Inglés
- Microsoft Office
Postulación rápida
Bilingual Medical Assistant / Medical Receptionist
Go Lean Health —Ciudad de México, CDMX
- $6.50 por hora
- Bilingüe
- Inglés
- Recepción
Postulación rápida
Technical Resource Center Analyst
Hitachi Rail —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
5d
Ciudad de Mexico | Billing Agent - Air Import
Expeditors —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
- Plan de adquisición de acciones empresariales
- Seguro de vida
Postulación rápida
Ciudad de México | Customs Brokerage - Customer Service Representative
Expeditors —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Plan de adquisición de acciones empresariales
- Seguro de vida
Postulación rápida
Major Incident Manager
Maersk —Colonia Lomas de Chapultepec, CDMX
- Incluye fines de semana
- Azure
- Administración de personal
- DevOps
- Permiso de maternidad y paternidad
12d
Deal Desk Analyst
Vonage —Ciudad de México, CDMX
- Home Office (Desde casa)
- Microsoft Excel
- Experiencia en ventas
- Salesforce
Postulación rápida
Senior System Administrator
Arcadion —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Inglés
Postulación rápida
Tecnico de Soporte It
CONSULTORES CSH —San Isidro, Méx.
- $11,000 a $12,000 por mes
- Tiempo completo
- ERP systems
- Mantenimiento
- Linux
- Ayuda o servicio de transporte
- Oportunidades de crecimiento
Postulación rápida
Operational Procurement & Client Service Desk - Consultant
Chain IQ Group —Ciudad de México, CDMX
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
Accounts Payable Direct Material Analyst
Stellantis —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- ERP systems
5d
Auxiliar Administrativo / Soporte Técnico en Campo
DNA INTERNATIONAL GROUP —Álvaro Obregón, CDMX
- $9,100 a $9,480 por mes
- Tiempo completo
- Microsoft Excel
- Licenciatura
- Trabajo al aire libre
Postulación rápida
14d
Senior Software Engineer, Core Experiences - Mexico City, Mexico
Speechify —Ciudad de México, CDMX
- Home Office (Desde casa)
- Java
- JavaScript
14d

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Desktop Support Engineer (Level 2)

NSC Global -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 3 horas

Cualificaciones

Servicio al cliente
Hardware de computadora
Habilidades de comunicación

Descripción completa del empleo

Overview:

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC Global
START DATE: IMMEDIATELY

Responsibilities:

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications:

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
Interpersonal: Excellent customer service, technical, organizational, and communication skills - in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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Refina tu búsqueda

help desk empleos en el olivo cdmx

Desktop Support Engineer (Level 2)

Customer Excellence Representative |

Bilingual Mental Health Intake & Care Coordinator

Automotive test analyst

Technical Resource Center Analyst

Ejecutivo Contact Center

English-Spanish Bilingual Tier 2 Technical Support Representative

Technical Support Engineer Jr.| Pre-Sales / Post-Sales | Telemetry and Tracking Solutions

Bilingual Medical Assistant / Medical Receptionist

Technical Resource Center Analyst

Ciudad de Mexico | Billing Agent - Air Import

Ciudad de México | Customs Brokerage - Customer Service Representative

Major Incident Manager

Deal Desk Analyst

Senior System Administrator

Tecnico de Soporte It

Operational Procurement & Client Service Desk - Consultant

Accounts Payable Direct Material Analyst

Auxiliar Administrativo / Soporte Técnico en Campo

Senior Software Engineer, Core Experiences - Mexico City, Mexico

Quiero recibir la alerta de empleo más reciente para help desk en el olivo cdmx

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