20 publicaciones de empleo destacadas en & customer service coordinator (¡Están contratando!)

Global Queue Coordinator
Nutanix —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Salesforce
- Inglés
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- Bilingüe
- CRM software
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Sales Coordinator
REMOTE TECH SOLUTIONS SL —Desde casa
- $17,380 a $34,700 por mes
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- Home Office (Desde casa)
- Microsoft Excel
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4d
Talent Administrator & Coordinator - Mexico (Remote)
WilsonHCG —Desde casa
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- Recursos humanos
Global Queue Coordinator II
Nutanix —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Salesforce
- Inglés
Administrative Coordinator
Gest-Can RLX (2000) INC —El Marqués, Qro.
- Tiempo completo
- Microsoft Excel
- Oracle
- Administración de personal
Postulación rápida
11d
Sales Service Coordinator
CellMark —Lomas de Tonalco, CDMX
- Home Office (Desde casa)
- Microsoft Word
- Microsoft Excel
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8d
Recruiting Coordinator, Associate
Capital One —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Servicio al cliente
- Microsoft Office
Order Management Coordinator
SharkNinja —Ciudad de México, CDMX
- Microsoft Excel
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- Plan de adquisición de acciones empresariales
- Vacaciones adicionales o permisos con goce de sueldo
Sales Coordinator
Globalli —Ciudad de México, CDMX
- Home Office (Desde casa)
- Bilingüe
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- Inglés
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14d
Freelance In-Person Event Specialist - Mexico City, Mexico
Visit.org —Ciudad de México, CDMX
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Patient Coordinator (Bilingual)
Baja Elegance Plasti Surgery —América, B.C.
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- Hospital
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Soho Support Coordinator - Membership || Americas: Mexico City
Soho House & Co. —Ciudad de México, CDMX
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- Salesforce
- Inglés
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10d
Customer Service & Supply Coordinators
Heineken International B.V. —Monterrey, N. L.
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- Microsoft Excel
- Servicio al cliente
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Sales Coordinator
New Life Mexico —Supermanzana 19, QRoo.
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Account Specialist-Global Sales (Coordinator)
Marriott International, Inc —Colonia Polanco, CDMX
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Logistics Coordinator
ABclonal Technology —Ciudad de México, CDMX
- $10,000 a $13,000 por mes
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- Administración de personal
- Servicio al cliente
- Bachillerato
Postulación rápida
Lead Coordinator Field Service Manager - Field Svc Ops
Baker Hughes —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Microsoft Office
- Permiso de maternidad y paternidad
- Seguro de vida
2d

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Global Queue Coordinator

Nutanix -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Salesforce
Inglés
Maestría
Licenciatura
Atención al cliente
SaaS
Negocios

Descripción completa del empleo

The Opportunity

Are you a detail-oriented professional with strong communication skills and a passion for managing customer support processes? If so, you will thrive on our team, where you will have the opportunity to work collaboratively in a hybrid environment, directly contribute to enhancing customer satisfaction, and play a key role in optimizing our support queue management efforts in a rapidly growing organization.

About the Team

The Support Engineering team at Nutanix is a dynamic group located in Bangalore, dedicated to providing exceptional technical support and customer service to our clients. The team's mission is to ensure seamless operations and enhance customer satisfaction by effectively managing support requests and incidents. With a culture that values collaboration, innovation, and continuous improvement, team members are encouraged to share ideas and work together to resolve issues efficiently, fostering a positive environment that prioritizes both employee engagement and customer success.

You will report to the Manager of Worldwide Support, who is known for their approachable leadership style and focus on mentorship, enabling team members to thrive in their roles. The work setup for this position is hybrid, allowing for flexibility with a combination of remote work and onsite presence, with team members required to come into the office a few days a week to facilitate collaboration.

Your Role

Monitoring queues and ensuring cases are assigned and accepted and initial response/customer connect is made as per the SLA, by appropriate resources for troubleshooting.
Ensure the correct case priorities are set and honoured.
Reduce the customer wait time for cases both via web and phone queue.
Notify the on-shift duty manager about a critical situation.
Ensuring appropriate staffing to manage the phone queue.
Monitor and update workforce availability on support tools.
Make a customer contract via phone or email to keep them updated on the progress of the case assignment.
Work closely with the local support team (SRE and managers) as well as global support teams.
Weekly, monthly and quarterly reporting as required by the support management for operational efficiency.
Monitoring the support tools and BOTs and collaborating with the tools team to ensure their effective functioning

Requirements

Bachelor's degree in engineering and / or science or equivalent. A masters in business or understanding of support business function would be an advantage.
Overall 2 to 4 years of customer facing or support role along with 2+ years experience in Support Queue Management or a similar function (workforce, operations management) in a customer-facing role
Excellent verbal and written communication skills in English with attention to detail.
Should clearly understand the support metrics and MBOs - Cases, queue, SLA, IR, escalation handling, NPS, CSAT etc
Experience of working with Cloud/SaaS teams and exposure to Salesforce would be an advantage
This role will have rotational Shift involved and will have to work across time zones.

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