20 publicaciones de empleo destacadas en call fast (¡Están contratando!)

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Customer Service Representative

Prosper Capital -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$105 a $175 por hora
Hace 19 horas

Beneficios

Vacaciones adicionales o permisos con goce de sueldo
Programa de referidos

Cualificaciones

CRM software
Administración de personal
Experiencia en ventas
Servicio al cliente
Licenciatura
Gestión de cuentas

Descripción completa del empleo

Resident Experience Specialist

Company: Prosper Capital (Property Management Division: Prosper Communities)

Location: Cincinnati, OH

Job Type: Full-Time

Compensation

Competitive Hourly Pay (Based on Experience): $6-10 per hour

Quarterly Performance Bonuses

At Prosper Communities, we believe exceptional customer experiences begin with exceptional people. We reward team members who consistently deliver outstanding service, maintain accurate documentation, and contribute to resident satisfaction through performance-based bonus opportunities.

As our company continues to grow, so do the opportunities for career advancement, leadership development, and increased earning potential.

Hiring Company Description

Prosper Communities is the property management division of Prosper Capital and one of the fastest-growing property management companies in the Midwest. We manage apartment communities with a focus on exceptional resident experiences, operational excellence, and continuous improvement.

We're looking for professionals who are passionate about helping people, thrive in organized environments, and enjoy building lasting relationships with customers.

Position Summary

Are you someone who loves staying organized, keeping detailed records, solving problems, and helping people?

Prosper Communities is seeking a highly organized, detail-oriented Resident Experience Specialist to become the primary point of contact for our residents after they move into one of our communities.

This is much more than a customer service position.

You'll build relationships with residents, coordinate move-ins and move-outs, proactively check in throughout the resident journey, document every interaction with precision, and ensure every resident receives an exceptional experience from move-in through lease renewal.

We can teach you property management.

What we're looking for is someone who naturally notices the small details, communicates professionally, stays organized under pressure, and genuinely enjoys helping people.

What Success Looks Like

The Resident Experience Specialist will be expected to:

Maintain resident satisfaction scores of 4.5 stars or higher
Achieve Net Promoter Score (NPS) goals of 9+
Answer inbound calls within two rings
Respond to resident emails within one business hour
Maintain detailed and accurate resident documentation in AppFolio
Complete proactive resident follow-ups on schedule
Build positive, long-term relationships with residents
Help improve resident retention across the portfolio

Primary ResponsibilitiesResident Communication

Serve as the primary point of contact for current residents
Answer inbound and outbound calls professionally
Respond promptly to resident emails and inquiries
Resolve questions and concerns while providing exceptional customer service
Build long-term relationships with residents throughout their tenancy

Resident Experience

Coordinate resident move-ins and move-outs with the Leasing Team
Conduct proactive 7-day resident check-ins
Complete 90-day resident satisfaction calls and recurring follow-ups every 90 days thereafter
Administer and monitor Net Promoter Score (NPS) surveys
Identify opportunities to improve the resident experience

Organization & Documentation

Maintain exceptionally detailed notes for every resident interaction
Ensure resident files remain complete, organized, and accurate
Update AppFolio with timely documentation
Conduct quarterly resident profile audits to ensure information remains current
Maintain a strong understanding of lease terms and community policies

Collaboration

Partner closely with Leasing Specialists and Property Managers
Communicate resident concerns to appropriate departments
Help improve internal processes that enhance resident satisfaction

What We're Looking For

We're looking for someone who is naturally:

Highly organized
Extremely detail-oriented
Professional and well spoken
Customer-focused
Reliable and accountable
Comfortable handling multiple priorities
Confident using technology and CRM software
A strong communicator both verbally and in writing

Experience in property management is helpful but not required.

We are happy to teach the business to the right person.

Candidates with backgrounds in customer service, banking, insurance, hospitality, healthcare administration, executive support, inside sales, account management, or other detail-oriented administrative roles are strongly encouraged to apply.

Benefits & PerksFinancial Rewards & Growth

Quarterly Performance Bonuses
Career Advancement Opportunities
Leadership Development
Employee Referral Bonus Program

Work-Life Balance

Paid Time Off (PTO) that accrues annually
Paid Holidays
Sick Leave
Bereavement Leave

Professional Development

Paid Training
Ongoing Coaching & Mentorship
Access to Industry-Leading Technology
Opportunities for Growth Within a Rapidly Expanding Organization

Additional Perks

Award-Winning Company Culture
Prosper Cultural Award Program
Recognition Programs for Top Performers
Collaborative Team Environment

Why Work at Prosper Communities?

Join a fast-growing, award-winning company with expanding bonuses, career growth opportunities, and rewards for top performers.

As Prosper Communities continues to grow, we're committed to creating more advancement opportunities and increasing performance-based rewards for team members who consistently deliver exceptional results.

Schedule

Full-Time
Monday–Friday

Equal Opportunity Employer

Prosper Communities is an Equal Opportunity Employer and values diversity at all levels of the organization. We are committed to creating an inclusive workplace where every team member has the opportunity to succeed.

Job Type: Full-time

Pay: $105.00 - $175.00 per hour

Application Question(s):

Are you a multitasker and can wear multiple hats? Show me a witty answer.

Education:

Bachelor's (Required)

Experience:

Admin/Sales: 1 year (Required)

Work Location: Remote

Postulación rápida

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