20 publicaciones de empleo destacadas en customer satisfaction (¡Están contratando!)

VIP users support
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Licenciatura
Postulación rápida
Bilingual Customer Support (Troubleshooting)
Odoo, Inc. —Miguel Hidalgo, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Bilingüe
- ERP systems
- Inglés
- Programa de bienestar
- Seguro dental
Postulación rápida
Agente de Call Center
Coforge —Juárez, CDMX
- $15,000 a $15,500 por mes
- Tiempo completo
- Servicio al cliente
- Inglés
- Microsoft Office
Postulación rápida
Customer Service Representative
Prosper Capital —Desde casa
- $105 a $175 por hora
- Tiempo completo
- Home Office (Desde casa)
- CRM software
- Administración de personal
- Experiencia en ventas
- Vacaciones adicionales o permisos con goce de sueldo
- Programa de referidos
Postulación rápida
2d
Customer Success Representative
ORBIS Compliance LLC —Ciudad de México, CDMX
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
13d
Retention & Customer experience representative | 2 days off
RUI —Del Valle Centro, CDMX
- $19,000 a $21,000 por mes
- Incluye fines de semana
- Inglés
- Negociación
- Programa de referidos
Postulación rápida
14d
Customer Support Specialist
Roomvu —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- CAD
- Inglés
Postulación rápida
2d
Premium customers service associate
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Licenciatura
Postulación rápida
Logistics Sales Manager
Ascent Logistics USA —Desde casa
- $50,000 a $80,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- CRM software
- Administración de personal
- Experiencia en ventas
Postulación rápida
Customer Service Specialist I
TBC de México —San Luis Potosí, S. L. P.
- Incluye fines de semana
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
3d
Customer Service Supervisor
SANCEN CAPITAL HUMANO —Querétaro, Qro.
- $49,000 a $50,000 por mes
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
Postulación rápida
Remote Bilingual Customer Care Respresentative
Resolv.Global —Desde casa
- Incluye fines de semana
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Customer Service Specialist
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Licenciatura
Postulación rápida
Customer Success Associate II - MX
Rackspace —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- ERP systems
Customer Service Associate
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Licenciatura
Postulación rápida
Customer Service Representative - Cancun
Cancun Employees —Cancún, QRoo.
- Servicio al cliente
- Inglés
- Microsoft Office
Postulación rápida
Customer Success Manager (Latin America Contractor)
Hearth —Desde casa
- Home Office (Desde casa)
- Experiencia en ventas
- Servicio al cliente
- Salesforce
Postulación rápida
Customer Service
LEMTECH MEXICO SA DE CV —Pedro Escobedo, Qro.
- Desde $40,000 por mes
- Tiempo completo
- Microsoft Excel
- Oracle
- Administración de personal
Postulación rápida
20h
Customer Service Agent Work From Home USA Market
cxperts —Benito Juárez, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
Customer Service Representative
ITT Inc.-English —Nogales, Son.
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés

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VIP users support

BIGO TECHNOLOGY PTE. LTD. -
Del Valle Norte, CDMX

Postulación rápida

Información del empleo

Tiempo completo
$22,000 a $25,000 por mes

Cualificaciones

Plurilingüe
Servicio al cliente
Inglés
Licenciatura
Atención al cliente
Mecanografía

Descripción completa del empleo

As a User Management Support Specialist, you will deliver a personalized support experience to high- value users. This role requires strong ownership, sound judgment, and the ability to manage complex and sensitive cases while maintaining a high standard of service. This is not call center job.

Not negotiable (candidates that not full fill these 4 requirements, will not be taken into consideration):

Fluent or Native English written and spoken (80% minimum)
Living in CDMX
Open to come to the office at least 4 days per week
Open to work on different shifts/schedules per month as assigned
Bachelor Degree

Qualifications:

Flexibility with night and over night shifts;
Proven ability to work well in fast paced environment to meet deadlines within short time constraints;
Enthusiasm, flexibility and proactive nature;
Fast typing ability;
Proven customer service experience;
Excellent command of written and spoken English and Spanish
Preferably have a background and knowledge about internet industry.
Fluent in English and Spanish (written and spoken)
Strong communication skills with a focus on clarity, tone, and professionalism
High level of empathy and a customer-centric mindset
Strong analytical thinking and problem-solving abilities
Ability to make sound decisions under pressure and in ambiguous situations
Proven experience in customer support; experience with high-value users is preferred
Familiarity with digital platforms, livestreaming, or online communities is a plus
High level of integrity and discretion when handling sensitive information, with the ability to escalate high-risk cases appropriately

Responsabilities:

Handling work in the form of text and video voices, communicating with overseas use, and solving problems arising from the use of products by overseas users
Provide personalized support via chat, ensuring a seamless and professional user experience
Own and manage user cases end-to-end, including complex, high-impact, or sensitive scenarios
Monitor and manage user feedback, ensuring timely resolution and protecting user trust and satisfaction
Identify, document, and escalate issues with clear context and impact assessment
Analyze user behavior and feedback to proactively identify trends and opportunities, driving actionable improvements in user engagement and spending experience
Collaborate cross-functionally to enhance service quality and operational efficiency
Handle user feedback such as google play, product feedback background, etc, and improve the star rating of the product on the GP, as well as the resolution and satisfaction of the feedback background;
Follow up the bugs that user feedback in a timely manner, and be good at using the table to organize summary;
Analyze user feedback, regularly output reports in data form, and propose targeted solutions.

Job Type: Full-time

Pay: $22,000.00 - $25,000.00 per month

Work Location: Hybrid remote in 03103, Del Valle Norte, CDMX

Postulación rápida

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Quiero recibir la alerta de empleo más reciente para customer satisfaction

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