Important Information:
- Temporary position: 3-month contract.**
- Experience Required: 4+ years
- English Level: Advanced English (mandatory)
- Work Modality: On-site (Mexico City), full-time.
- Location: Av. Reforma #342, Mexico City.
Responsibilities
- Handle inbound and/or outbound calls, providing customer support.
- Resolve questions, complaints or requests in a clear, friendly and timely manner.
- Accurately register customer interactions in internal systems.
- Follow up on cases until resolution.
- Meet performance metrics such as response times, quality and customer satisfaction.
- Escalate complex cases to the appropriate teams.
- Provide support through other channels such as chat or email.
- Stay updated on products, services and internal processes.
Requirements
- 4+ years of experience in call center or customer service roles.
- Advanced English (mandatory)
- Excellent verbal and written communication skills in Spanish and English.
- Ability to hold simple conversations or provide basic support in English.
- Basic computer skills: Microsoft Office, CRM or similar tools.
- Ability to work under pressure and meet objectives.
Desired Skills
- Service-oriented attitude and empathy.
- Problem-solving skills.
- Teamwork.
- Organization and attention to detail.
- Adaptability.
Sueldo: $15,000.00 - $15,500.00 al mes
Lugar de trabajo: Empleo presencial
