20 publicaciones de empleo destacadas de it manager en monterrey n. l. (¡Están contratando!)

IT Service Delivery Lead - North America
FLSmidth, Inc. —Monterrey, N. L.
- Tiempo completo
- Informática
- PMP
- Inglés
IT Manager (Presencial en Monterrey)
DXC Technology —Monterrey, N. L.
- Tiempo completo
- Informática
- Ingeniería
- Licenciatura
14d
IT Infrastructure Manager
Celestica —Monterrey, N. L.
- Administración de personal
- ERP systems
- Análisis de datos
IT Service Delivery Manager
ENTSERV ENTERPRISE SERVICES MEXICO —Monterrey, N. L.
- Tiempo completo
- Informática
- Ingeniería
- Bachillerato
Postulación rápida
Loyalty IT Sr. Manager
Viva —Apodaca, N. L.
- Trabajo híbrido
- Informática
- DevOps
- Maestría
IT Senior Manager
GM Financial —Monterrey, N. L.
- Tiempo completo
- Informática
- DevOps
- Maestría
09 - Manager, IT Site Services 1
Celestica —Monterrey, N. L.
- Administración de personal
- ERP systems
- Análisis de datos
5d
IT Hardware Asset Lead
FLSmidth, Inc. —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Technical Acount Manager (presencial en Monterrey)
DXC Technology —Monterrey, N. L.
- Tiempo completo
- Informática
- Ingeniería
- Licenciatura
Senior Manager – Manufacturing Digital Solutions (HVAC MES)
Carrier —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Informática
- ERP systems
7d
IT Product Analyst
PROTRANS INTERNATIONAL LLC —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Informática
- Análisis de datos
Postulación rápida
IT Talent Acquisition Specialist
Kerma Games —Monterrey, N. L.
- Bilingüe
- DevOps
- Inglés
Postulación rápida
Senior Manager of HR Mexico
Inmar —Monterrey, N. L.
- Tiempo completo
- Inglés
- Licenciatura
- Recursos humanos
11d
Project Manager - Implementations
PROTRANS INTERNATIONAL LLC —Monterrey, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
Sr Specialist IT SAP FI/CO
Clarios —San Pedro Garza García, N. L.
- Tiempo completo
- Inglés
- Maestría
- Licenciatura
IT Asset Management (ITAM) Analyst – Mobility & IT Asset Operations (North America)
Schneider Electric —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
Talent Acquisition Specialist -Temp (Remote, Located in Mexico)
Visit.org —Monterrey, N. L.
- Home Office (Desde casa)
- Administración de personal
- Reclutamiento
Postulación rápida
Business Technology Delivery Manager – LATAM
Clarios —San Pedro Garza García, N. L.
- Tiempo completo
- Inglés
- Licenciatura
- Habilidades de comunicación
Project Management Specialist
Hexagon Manufacturing Intelligence —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- PMP
- Microsoft Office
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Manager Global Knowledge Base
Clarios —San Pedro Garza García, N. L.
- Tiempo completo
- Administración de personal
- Mantenimiento
- Licenciatura
- Programa de bienestar
- Vacaciones adicionales o permisos con goce de sueldo

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IT Service Delivery Lead - North America

FLSmidth, Inc. -
Monterrey, N. L.

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Información del empleo

Tiempo completo

Cualificaciones

ITIL Foundation
Informática
PMP
Gestión de servicios de TI
Inglés
Maestría
Licenciatura
ServiceNow
Liderazgo
Tecnologías de la información

Descripción completa del empleo

IT Service Delivery Lead – North America

Purpose

This role serves as the “face of IT” to the business, builds strong partnerships with business stakeholders, understands business needs, and ensures execution by coordinating IT teams.

IT Service Delivery Lead – North America is the senior IT leader responsible for the end‑to‑end delivery, quality, and performance of all IT services within the assigned region, ensuring alignment with global ITSM standards, frameworks, and service governance.

This role provides regional leadership and operational governance, ensuring that interactions between regional teams, Global IT Operations, Global IT Infrastructure, and other teams such as Business Applications run smoothly and efficiently.

The position ensures that global processes, SLAs, experience standards, and controls are consistently executed while representing regional needs to global leadership. This role plays a key part in driving service maturity, operational excellence, and user satisfaction.

KPIs

Operational excellence

Regional Service Desk and On-Site Mean Time to Resolve (MTTR) and Mean Time to Acknowledge (MTTA)
Regional SLA adherence for incidents, requests, and service operations
Regional Critical Incidents rate

Service quality and customer experience

User satisfaction CSAT
Satisfaction survey answering index

Organizational performance

Capability development and certification progress
Delivery of automation and continuous improvement initiatives
Cross-functional partnership effectiveness

Key Responsibilities

Lead and manage all IT service delivery activities in the region, ensuring consistent, high‑quality user experience.
Serve as the highest escalation point for regional service issues, outages, and major incidents.
Lead Global services locally for critical and major incidents (P1/P2) when global leaders are off hours.
Represent the region in global IT service governance forums, bringing insights and local needs to global decision-making.
Act as the primary IT operational interface for regional business leadership.
Communicate service performance, incidents, planned changes, and improvements clearly and proactively.
Engage with local site leaders, HR, Facilities, and Security to ensure technology readiness and operational alignment.
Drive effective execution of ITIL-based processes (Incident, Problem, Change, Request, Knowledge) across the region.
Ensure adherence to the ITSM framework defined by the Global Head of ITSM.
Lead regional incident command activities for critical events and coordinate cross-functional resolution.
Ensure that problem trends, root cause analysis, and change control follow global standards.
Oversee deskside / on-site support teams delivering L2 and VIP support.
Ensure end-user computing, collaboration, and workplace technology run reliably.
Guarantee local execution of global standards for device provisioning, lifecycle, and service request fulfillment.
Promote user experience improvements and adoption of digital workplace tools.
Ensure local infrastructure availability for offices, sites, factories, and meeting rooms.
Support global infrastructure initiatives through regional coordination and operational readiness.
Act as project manager for local minor initiatives.
Collaborate with Global PMO for global large-scale project requiring local rollout.
Track KPIs, SLAs, XLAs, for the region ensuring service quality.

Knowledge, Skills and Capabilities

High integrity, accountability, and resilience in complex environments.
Strong knowledge of ITIL processes and service-oriented operations.
Experience with EUC, infrastructure L2 support, ITSM platforms (ServiceNow preferred), monitoring, and ticket management.
Strong crisis management, prioritization, and decision‑making capabilities.
Ability to influence global IT strategies through regional insights
Excellent communication with global leaders, regional executives, and cross-functional stakeholders.
Ability to balance business needs with global IT governance and standards.
Empathy, diplomacy, and professionalism when engaging with users and partners.

Education, Language and Experience

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (required).
Master’s degree or MBA (preferred).

Relevant certifications

ITIL (Foundation, Intermediate, or Expert)
PMP or equivalent project/leadership certifications

Languages

High proficiency in English (required).
Additional languages beneficial depending on regional responsibilities.

Experience

5+ years of experience in IT operations, service delivery, or IT support leadership.
Prior experience managing regional or multi‑site operations.
Strong foundation in ITIL, global service delivery, and SLA governance.
Experience working within global/matrix organizations.

Travel

20% global travel is expected in this position.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

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Refina tu búsqueda

it manager empleos en monterrey n. l.

IT Service Delivery Lead - North America

IT Manager (Presencial en Monterrey)

IT Infrastructure Manager

IT Service Delivery Manager

Loyalty IT Sr. Manager

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09 - Manager, IT Site Services 1

IT Hardware Asset Lead

Technical Acount Manager (presencial en Monterrey)

Senior Manager – Manufacturing Digital Solutions (HVAC MES)

IT Product Analyst

IT Talent Acquisition Specialist

Senior Manager of HR Mexico

Project Manager - Implementations

Sr Specialist IT SAP FI/CO

IT Asset Management (ITAM) Analyst – Mobility & IT Asset Operations (North America)

Talent Acquisition Specialist -Temp (Remote, Located in Mexico)

Business Technology Delivery Manager – LATAM

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Manager Global Knowledge Base

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