16 publicaciones de empleo destacadas de games player support en colonia del valle, cdmx (¡Están contratando!)

Player Support Agent
TransPerfect —Ciudad de México, CDMX
- Tiempo completo
- Salesforce
- Inglés
- Licenciatura
Postulación rápida
6d
Operations Manager - Player Support
Keywords Studios —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- PMP
- Inglés
Postulación rápida
Support Specialist (US ET Hours)
Wand —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Habilidades de comunicación
Assistant to the Executive Team
Wand —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
12d
Workplace Experience Manager
Crunchyroll, LLC —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Senior Mobile Game UI Designer
Hire Overseas —Ciudad de México, CDMX
- Home Office (Desde casa)
- Habilidades de comunicación
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
12d
Editorial and Publishing Manager, Spanish LATAM
PlayStation Global —Ciudad de México, CDMX
- Mercadotecnia
- Gestión de redes sociales
- Inglés
Postulación rápida
VFX Artist - GameSim - Talent Pipeline
Liquid Development —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Capacitación
- Liderazgo
Postulación rápida
4d
Social & Community Impact Lead, LatAm
Nike —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Microsoft Office
22h
Manager Lean Ambassador (Continuous Improvement)
Adidas —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
5d
Manager, Partnerships & Business Development – NBA LATAM
NBA —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Key Account Manager
Gameloft —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Licenciatura
- Habilidades de comunicación
- Negociación
Postulación rápida
Manager, GBS - Transportation
Kraft Heinz Company —Ciudad de México, CDMX
- ERP systems
- Maestría
- Licenciatura
Sr. Specialist Business Planner (Innovasport)
Adidas —Ciudad de México, CDMX
- Tiempo completo
- Licenciatura
1d
Sr. Financial Analyst (FCRA)
Warner Bros. Discovery —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Franchise Account Manager
Adidas —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
5d

Quiero recibir la alerta de empleo más reciente para games player support en colonia del valle, cdmx

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Player Support Agent

TransPerfect -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
Hace 6 días

Cualificaciones

Salesforce
Inglés
Seguridad informática
Licenciatura
Atención al cliente

Descripción completa del empleo

OVERVIEW

Great player support is part of what keeps games alive. As a Player Support Agent, you are often the fi rst person a player reaches when something goes wrong. Whether they are locked out of an account, reporting a bug, asking about a purchase, or looking for help with a game feature, your role is to provide clear, accurate, and professional support. You will work as part of a global gaming support team, helping players across different titles, platforms, and communities. This is an ideal role for someone who enjoys video games, communicates clearly, learns quickly, and wants to build experience in the games industry.

WHAT YOU’LL DO

Respond to player queries through approved ticketing, chat, email, and social support channels.
Triage player issues, investigate reported problems, and follow documented steps.
Provide clear, friendly, and accurate responses in line with project guidelines.
Become familiar with the games you support so you can better understand player issues.
Carry out account actions only where permitted by written policy and access permissions.
Document player issues, trends, bugs, and escalations in the appropriate workspace.
Escalate complex, sensitive, or high-impact issues to the correct internal or client-side teams.
Meet agreed service level, productivity, quality, and player experience targets.
Assist with reporting by tracking information through approved platforms and spreadsheets.
Support your managers and teammates with role-appropriate tasks when needed.
Maintain high standards of confi dentiality, data privacy, and information security at all times.

THE IDEAL PROFILE

Excellent written and verbal communication skills in English.
A genuine interest in video games across different platforms, genres, or communities.
Strong attention to detail and the ability to follow documented processes accurately.
A player-focused mindset and a professional approach to support.
Ability to investigate issues, identify the correct next step, and escalate when needed.
Comfortable working with digital tools, online workspaces, spreadsheets, and ticketing systems.
Ability to work fl exibly and collaboratively within a global team.
Quick to adapt to new games, updates, tools, policies, and workfl ows.

WHAT WE OFFER

A role in the video games industry, supporting real players and live game communities.
Training on the games, tools, and workfl ows you will use.
The chance to develop skills in player support, escalation handling, reporting, and quality.
Experience working with international teams and global gaming projects.
A fast-paced, multicultural team environment.
Opportunities to grow your knowledge of player experience and gaming support operations.

EXPERIENCE and SKILLS

Previous experience in customer support, player support, moderation, community support, or a similar service role is helpful, but not always required. Training will be provided for the games, tools, and workfl ows you support.

Experience with the following would be an advantage:

Customer support platforms such as Zendesk, Helpshift, Salesforce, Intercom, or similar tools.
Microsoft Offi ce, Google Workspace, or similar productivity tools.
Gaming communities, Discord, Reddit, forums, social media, or player-facing support spaces.
Live-service games, mobile games, MMOs, online games, or multiplayer communities.
Working against quality, SLA, productivity, or CSAT targets.
Additional languages.

Postulación rápida

Refina tu búsqueda

games player support empleos en colonia del valle, cdmx

Player Support Agent

Operations Manager - Player Support

Support Specialist (US ET Hours)

Assistant to the Executive Team

Workplace Experience Manager

Senior Mobile Game UI Designer

Editorial and Publishing Manager, Spanish LATAM

VFX Artist - GameSim - Talent Pipeline

Social & Community Impact Lead, LatAm

Manager Lean Ambassador (Continuous Improvement)

Manager, Partnerships & Business Development – NBA LATAM

Key Account Manager

Manager, GBS - Transportation

Sr. Specialist Business Planner (Innovasport)

Sr. Financial Analyst (FCRA)

Franchise Account Manager

Quiero recibir la alerta de empleo más reciente para games player support en colonia del valle, cdmx

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