20 publicaciones de empleo destacadas de service desk level en ciudad de méxico, dif (¡Están contratando!)

Service Desk Technician I
Sonepar México —Ciudad de México, CDMX
- $25,000 a $35,000 por mes
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
- Seguro de vida
- Programa de referidos
Postulación rápida
7d
Agente de Call Center
Coforge —Juárez, CDMX
- $15,000 a $15,500 por mes
- Tiempo completo
- Experiencia en ventas
- Servicio al cliente
- Inglés
Postulación rápida
Help desk
Airbus SLC, S.A de C.V. —Ciudad de México
- Tiempo completo
- Ingeniería
- Microsoft Office
- Capacidad analítica
Service Desk Manager
Arrivia, Inc. —Del Valle Centro, CDMX
- Administración de personal
- Servicio al cliente
- Inglés
IT Desk-Side Support
Integreon Intermediate LLC —Juárez, CDMX
- $348,000 a $408,000 por año
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Servicio al cliente
- Microsoft Office
- Seguro dental
- Seguro de la vista
Program Consultant Mexico 2026
Dalberg Advisors —Ciudad de México, CDMX
- $600,000 por año
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
Support Engineer, Associate
Capital One —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Licenciatura
- Presencial
Service Desk Analyst
SoftwareOne —Polanco IV Sección, CDMX
- Tiempo completo
- Informática
Agente bilingüe - tech support only - night shift
Computacenter Mexico —Juárez, CDMX
- $12,000 a $14,000 por mes
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
- Descuentos y precios preferenciales
- Trabajo desde casa
Postulación rápida
Technical Support Analyst L1
TD Synnex —Benito Juárez, CDMX
- Tiempo completo
- Servicio al cliente
- Inglés
- Habilidades de comunicación
Technical Support Engineer Jr.| Pre-Sales / Post-Sales | Telemetry and Tracking Solutions
Meride SA de CV —Coyoacán, CDMX
- $14,000 a $16,000 por mes
- Tiempo completo
- Experiencia en ventas
- Inglés
- Microsoft Office
Postulación rápida
Junior Incident, Request & Knowledge Manager
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Mantenimiento
- Inglés
Facilities Assistant - Part time (Mexico City)
Fortrea —Ciudad de México, CDMX
- Administración de personal
- Servicio al cliente
- Inglés
IT Support Engineer
Theramex —Ciudad de México, CDMX
- Azure
- Administración de personal
- Informática
IT Service Desk Associate III
Conduent de Mexico S.A. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Sin título de educación superior
BANAMEX - IBM Infrastructure Analyst - Officer
Citi —Ciudad de México, CDMX
- Incluye fines de semana
- Licenciatura
- Sin título de educación superior
- Presencial
5d
Facilities Coordinator
Integreon Intermediate LLC —Juárez, CDMX
- $21,000 a $22,000 por mes
- Tiempo completo
- Administración de personal
- Inglés
- Microsoft Office
- Seguro dental
- Seguro de la vista
6h
Ciudad de Mexico | Billing Agent - Air Import
Expeditors —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
- Plan de adquisición de acciones empresariales
- Seguro de vida
Postulación rápida
Facilities Coordinator
Integreon Managed Solutions —Ciudad de México, CDMX
- Hasta $22,000 por mes
- Tiempo completo
- Administración de personal
- Inglés
- Microsoft Office
- Seguro dental
- Seguro de la vista
Postulación rápida
14h
Customer Excellence Representative
The Chemours Company —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Salesforce
- Inglés
14d

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Service Desk Technician I

Sonepar México
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Por tiempo indeterminado | Tiempo completo
$25,000 a $35,000 por mes
Hace 7 días

Beneficios

Seguro de gastos médicos mayores
Vales de despensa
Seguro de vida
Programa de referidos

Cualificaciones

Francés
ITIL Foundation
Administración de personal
Gestión de incidentes
Servicio al cliente
Inglés
Licenciatura
Gestión de identidades y accesos
Tecnologías de la información

Descripción completa del empleo

Service Desk Technician I

Powering Every Technology Experience.

Location: Mexico City, Mexico
Work Model: On-site
Employment Type: Full-time
Language: Conversational English (B2+) Required

Great Technology Starts with Great Support

Behind every productive workday is someone making sure technology simply works.

Every resolved issue, every answered question, and every positive support experience allows thousands of associates to stay focused on what matters most.

If you enjoy helping people, solving technical challenges, and delivering exceptional service through technology, this could be the opportunity you have been looking for.

At Sonepar, we are not simply looking for someone to resolve IT tickets. We are looking for someone who wants to grow, make an impact, and become a trusted technology partner for associates across the organization.

Who is Sonepar?

Sonepar is a global leader in the distribution of electrical products, solutions, and related services. With operations in 40 countries, more than 46,000 associates, 180 distribution centers, and over 2,400 branches worldwide, we connect our customers with innovative, efficient, and sustainable solutions.

At Sonepar, we are driven by operational excellence, digital transformation, and the continuous development of our people. Joining our team means becoming part of a dynamic, global organization where your work has a meaningful impact on our business and on the experience of our employees.

Why This Opportunity?

As a Service Desk Technician I, you will be the first point of contact for associates seeking technical assistance, helping them stay productive while delivering an outstanding support experience.

This opportunity is more than troubleshooting technology. It is an opportunity to build relationships, strengthen your technical expertise, improve user experiences, and contribute to a service culture that values responsiveness, collaboration, and continuous improvement.

You will work with a wide variety of technologies while partnering with experienced IT professionals who are committed to delivering reliable, high-quality support across the organization.

Because your next opportunity is not just about what you know today—it is about the impact you can make and where you can grow tomorrow.

What You'll Do

As a Service Desk Technician I, you will help deliver exceptional IT support by:

Serving as the first point of contact for associates seeking technical or application assistance through phone, email, chat, and other support channels.
Diagnosing, troubleshooting, and resolving hardware, software, operating system, and application issues.
Providing clear guidance and recommendations that help users resolve technical issues quickly and effectively.
Supporting desktop operating systems, virtual desktops, proprietary software, mobile devices, printers, and other end-user technologies.
Assisting with Identity and Access Management (IAM) activities, including user access requests and password support.
Escalating complex technical issues to higher-level support teams while ensuring effective communication and follow-up.
Documenting incidents, service requests, troubleshooting activities, and resolutions within the service management platform.
Monitoring support requests from initial intake through successful resolution while meeting established service levels.
Collaborating with teammates to ensure timely issue resolution and an outstanding customer experience.
Contributing to the development of knowledge base articles and technical documentation that improve future support.
Identifying opportunities to enhance service quality, operational efficiency, and support processes.
Continuously expanding your technical expertise while learning new technologies that support business innovation.

What Will Help You Thrive

You will thrive in this role if you enjoy helping others, solving technical challenges, and delivering exceptional customer experiences.

We would love to meet you if you bring:

An Associate's degree, Bachelor's degree, or equivalent experience in Information Technology, Computer Science, or a related field.
Experience supporting desktop environments, software applications, hardware, and end-user technologies.
Knowledge of incident management processes and service desk best practices.
Experience working with ticket management systems and IT support tools.
Familiarity with desktop operating systems, virtual desktop environments, mobile operating systems, printers, and troubleshooting methodologies.
Strong analytical and problem-solving skills with exceptional attention to detail.
Excellent communication, active listening, and interpersonal skills with a customer-first mindset.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
The ability to adapt quickly to new technologies, business needs, and evolving priorities.
A collaborative attitude with a passion for continuous learning and improvement.
Conversational English (B2+) and Spanish proficiency. French is a plus.
A+ Certification and ITIL Certification are considered a plus.

Above all, we are looking for someone who is curious, proactive, adaptable, and motivated to challenge the status quo while continuously learning and growing.

Grow With Us

At Sonepar, we believe great careers are built through learning, collaboration, and the courage to embrace new challenges.

When you join our team, you will find:

Opportunities to continuously develop your technical and professional skills.
Exposure to enterprise technologies, modern IT support practices, and global service operations.
Meaningful challenges that strengthen your troubleshooting, communication, and customer service expertise.
A collaborative environment where your ideas are welcomed and your contributions matter.
The opportunity to support associates across the organization while making a direct impact on their daily experience.
A company committed to helping its people develop their potential and build long-term careers.

We are committed to helping you grow—not only within your current position, but throughout your career.

Diversity & Inclusion

At Sonepar, we foster a diverse, inclusive, and respectful workplace. We value differences and believe every individual brings a unique perspective that strengthens the way we work, collaborate, and innovate.

All qualified applicants will receive consideration for employment without regard to gender, age, sexual orientation, gender identity or expression, disability, race, ethnicity, religion, nationality, or any other characteristic protected by applicable law.

Ready to Build What's Next?

Your experience matters.

Your ideas matter.

Your potential matters.

If you are ready to learn, grow, and make an impact through technology and exceptional service, we would love to hear from you.

Join Sonepar. Powered by Difference.

Sueldo: $25,000.00 - $35,000.00 al mes

Beneficios:

Programa de referidos
Seguro de gastos médicos mayores
Seguro de vida
Vales de despensa

Lugar de trabajo: Empleo presencial

Postulación rápida

Refina tu búsqueda

service desk level empleos en ciudad de méxico, dif

Service Desk Technician I

Agente de Call Center

Help desk

Service Desk Manager

IT Desk-Side Support

Program Consultant Mexico 2026

Support Engineer, Associate

Service Desk Analyst

Agente bilingüe - tech support only - night shift

Technical Support Analyst L1

Technical Support Engineer Jr.| Pre-Sales / Post-Sales | Telemetry and Tracking Solutions

Junior Incident, Request & Knowledge Manager

Facilities Assistant - Part time (Mexico City)

IT Support Engineer

IT Service Desk Associate III

BANAMEX - IBM Infrastructure Analyst - Officer

Facilities Coordinator

Ciudad de Mexico | Billing Agent - Air Import

Facilities Coordinator

Customer Excellence Representative

Quiero recibir la alerta de empleo más reciente para service desk level en ciudad de méxico, dif

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