20 publicaciones de empleo destacadas en export supervisor (¡Están contratando!)

SUPV III CUSTOMER SERVICE
TE Connectivity —Tlalnepantla, Méx.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
6h
MGR I CUSTOMER SERVICE
TE Connectivity —Tlalnepantla, Méx.
- Administración de personal
- Experiencia en ventas
- Mercadotecnia
Gerente Administrativo Logistica IA
KM Headhunters de Mexico —Tecate, B.C.
- $55,000 a $60,000 por mes
- Tiempo completo
- Inglés
- Microsoft Office
- Maestría
Postulación rápida
Custom Specialist
Copeland —Ciudad Juárez, Chih.
- Tiempo completo
- Bilingüe
- Experiencia en control de inventarios
- Microsoft Office
13d
Operations Supervisor - Trade Compliance / IMMEX Operations Supervisor - Chihuahua
EssilorLuxottica —Chihuahua, Chih.
- Inglés
- Licenciatura
- Experiencia en manufactura
Supervisor, Accounting
Curtiss-Wright —Querétaro, Qro.
- Tiempo completo
Import Export Sup Jr
North American Production Sharing —Tijuana, B.C.
- Incluye fines de semana
- Administración de personal
Postulación rápida
8d
Especialista de aduanas II
Jabil Circuit —Baja, Chis.
- Tiempo completo
- Experiencia en manufactura
1d
Customs and Logistics Manager
Electrical Insulation Suppliers De Mexico. —Zapopan, Jal.
- Administración de personal
- ERP systems
- Inglés
Postulación rápida
3d
Import Supervisor
Terex Corporation —Monterrey, N. L.
- Tiempo completo
- Oracle
- Administración de personal
- ERP systems
- Plan de adquisición de acciones empresariales
Supervisor de Import Export
NAPS Mexico —Tijuana, B.C.
- $1 a $2 por mes
- Tiempo completo
- Inglés
- Recursos humanos
Postulación rápida
3d
Airport Office Supervisor
JAS Worldwide —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Microsoft Office
- Experiencia en bases de datos
Logistics Senior Analyst
Vertiv —Santa Catarina, N. L.
- Incluye fines de semana
- Administración de personal
- Inglés
- Licenciatura
2d
Materials Manager
Littelfuse —Matehuala, S. L. P.
- Tiempo completo
- Oracle
- Administración de personal
- ERP systems
Customs Coordinator
Emermex, S.A. de C.V. —Mexicali, B.C.
- Incluye fines de semana
- Administración de personal
- Experiencia en control de inventarios
- Inglés
- Seguro de gastos médicos
- Seguro de vida
Customs Compliance Supervisor
Season Group MX —Reynosa, Tamps.
- Tiempo completo
- Bilingüe
- Inglés
- Licenciatura
Postulación rápida
9d
Logistics Scheduler
Johnson Controls —Ciénega de Flores, N. L.
- Tiempo completo
- Inglés
- Licenciatura
- Negocios
3d
Customer Service Representative
Liberty Carton de México —Tijuana, B.C.
- Tiempo completo
- Bilingüe
- Español
- Gestión de inventario
- Ayuda o servicio de transporte
- Seguro de vida
13d
International Trade Compliance Analyst
Kohler —Juárez, N. L.
- Licenciatura
Entry Writer, Export
Expeditors —Nuevo Laredo, Tamps.
- Tiempo completo
- Servicio al cliente
- Microsoft Office
- Educación
Postulación rápida

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SUPV III CUSTOMER SERVICE

TE Connectivity -
Tlalnepantla, Méx.

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Información del empleo

Hace 6 horas

Cualificaciones

Microsoft Powerpoint
Microsoft Excel
Administración de personal
Servicio al cliente
SAP
ERP systems
Licenciatura
SAP ERP
Gestión de cuentas
Liderazgo

Descripción completa del empleo

The Customer Care Supervisor is a critical leadership role responsible for overseeing a team of Customer Care Professionals (CCPs) while driving operational excellence, customer satisfaction, and continuous improvement across customer-facing processes. This role ensures consistent delivery of high-quality service, strengthens customer relationships, and supports achievement of business objectives.
As a frontline leader, the Customer Care Supervisor provides direction, coaching, and development to team members while serving as an escalation point for complex customer issues. This role partners closely with cross-functional stakeholders including Sales, Supply Chain, Quality, and Finance to resolve challenges, drive performance, and enhance the overall customer experience.
In addition to managing daily operations, the Supervisor plays a key role in executing strategic initiatives, improving processes, and building team capability to meet evolving business and customer needs.
This position may involve working with technical data subject to export control regulations and requires compliance with all applicable laws and company policies.

Job Requirements

Team Leadership and Development:

Lead, coach, and develop a team of Customer Care Professionals to achieve individual and team performance objectives
Foster a high-performance culture focused on accountability, customer advocacy, and continuous improvement
Conduct regular performance reviews, provide feedback, and create development plans to build capability and engagement
Support onboarding and training new hires to ensure readiness and consistency in execution

Customer Engagement and Relationship Management:

Ensure effective and consistent communication with customers across the team, maintaining high standards of responsiveness and professionalism
Serve as an escalation point for complex or sensitive customer issues, ensuring timely resolution and customer satisfaction
Partner with Sales and Key Account Managers to support strategic accounts and strengthen long-term relationships
Drive proactive customer engagement strategies, including business reviews and feedback mechanisms

Order and Service Management:

Oversee order management activities to ensure accuracy, timeliness, and compliance with contractual obligations
Monitor key operational processes including order entry, backlog management, scheduling agreements, and expedites
Ensure adherence to internal policies, customer requirements, and regulatory standards
Identify and address process gaps impacting service delivery and operational efficiency

Customer Satisfaction and Performance Management:

Own and drive performance against key customer metrics including ECE, CES, FCR, and NPS
Analyze performance data and trends to identify root causes and implement corrective actions
Lead initiatives to improve service quality, response times, and overall customer experience
Establish clear performance expectations and hold team accountable to defined KPIs

Technical Support and Problem Resolution:

Provide guidance and support for complex customer issues related to delivery, quality, pricing, and technical inquiries
Partner with cross-functional teams to resolve systemic issues and prevent recurrence
Ensure effective prioritization and resolution of escalations impacting customers or business operations

Cross-Functional Collaboration and Continuous Improvement:

Represent the voice of the customer in cross-functional forums and drive alignment across teams
Lead or contribute to process improvement initiatives leveraging Lean principles and best practices
Support implementation of system, process, or organizational changes impacting the customer care function
Identify opportunities to standardize, simplify, and scale processes across the team

What your background should look like

Required Qualifications and Skills

Bachelor’s degree preferred or minimum 5–7 years of experience in customer service, account management, or a related field in a B2B or industrial environment
Previous leadership or supervisory experience preferred
Strong knowledge of SAP or other ERP systems and Microsoft 365 tools (Excel, PowerPoint, etc.)
Demonstrated ability to lead teams, manage priorities, and drive results in a fast-paced environment
Strong analytical and problem-solving skills with a focus on process improvement and operational excellence
Proven ability to influence cross-functional stakeholders and drive alignment
Flexibility to travel 10–25% of the time for customer meetings, audits, and business reviews

Competencies and Key Attributes

Strong leadership presence with the ability to motivate and develop others
Excellent communication and stakeholder management skills
High level of accountability and ownership for team and customer outcomes
Ability to manage ambiguity and navigate complex, high-pressure situations
Strategic mindset with the ability to balance immediate operational needs with long-term improvements
Commitment to delivering extraordinary customer experience through team performance and innovation

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

Posting City: TLALNEPANTLA

Job Country: Mexico

Travel Required: 10% to 25%

Requisition ID: 154226

Workplace Type: Hybrid

External Careers Page: Customer Service

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Quiero recibir la alerta de empleo más reciente para export supervisor

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