The Customer Care Supervisor is a critical leadership role responsible for overseeing a team of Customer Care Professionals (CCPs) while driving operational excellence, customer satisfaction, and continuous improvement across customer-facing processes. This role ensures consistent delivery of high-quality service, strengthens customer relationships, and supports achievement of business objectives.
As a frontline leader, the Customer Care Supervisor provides direction, coaching, and development to team members while serving as an escalation point for complex customer issues. This role partners closely with cross-functional stakeholders including Sales, Supply Chain, Quality, and Finance to resolve challenges, drive performance, and enhance the overall customer experience.
In addition to managing daily operations, the Supervisor plays a key role in executing strategic initiatives, improving processes, and building team capability to meet evolving business and customer needs.
This position may involve working with technical data subject to export control regulations and requires compliance with all applicable laws and company policies.
