20 publicaciones de empleo destacadas de inventory lead en ciudad de méxico, dif (¡Están contratando!)

Commercial Customer Service
Concord Servicing —Ciudad de México, CDMX
- $20,000 a $23,000 por año
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Seguro dental
- Seguro de vida
Postulación rápida
13d
Production Director LATAM
Live Nation —Miguel Hidalgo, CDMX
- Incluye fines de semana
- Bilingüe
- Administración de personal
- Inglés
Senior Manager, Supply Chain Excellence – Latin America
BD —Colonia Lomas de Chapultepec, CDMX
- Administración de personal
- Servicio al cliente
- Maestría
Director - Event Management (non-ECM)
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Administración de personal
- Bachillerato
Workplace Services Manager, LATAM
TikTok —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Capacidad analítica
Manager Lean Ambassador (Continuous Improvement)
Adidas —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Supply Business Planner – Mexico Stream
Kontoor Brands —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Servicio al cliente
- Permiso de maternidad y paternidad
20h
Strategic Partner Development Revenue Lead, Sellside Monetization
Google —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Apertura de nuevos negocios
12d
Supply Chain Manager - Network Optimization
PepsiCo —Miguel Hidalgo, CDMX
- Microsoft Excel
- Administración de personal
- Análisis de datos
3d
Wholesale Retail Operations & Sell Out Manager
Levi Strauss & Co. —Centro (Área 1), CDMX
- Tiempo completo
- Administración de personal
- Mercadotecnia
- Análisis de datos
Postulación rápida
Senior Sustainability Analyst
Energizer —Ciudad de México, CDMX
- $460,500 a $1,183,900 por año
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
5d
Procurement Manager
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Cuauhtémoc, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
10d
Supply Planning Manager
Monster Energy LATAM —Ciudad de México, CDMX
- Inglés
- Microsoft Office
- Licenciatura
Postulación rápida
Alternative Marketplace Lead
Kitsch LLC —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Gestión de venta al por menor
Purchasing Manager
The Standard, Mexico City —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Contratos
Office Manager
Pacvue —Ciudad de México, CDMX
- Microsoft Outlook
- Administración de personal
Postulación rápida
S&OP Manager
Chanel —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
6d
Sourcing Manager, Men's Denim Bottoms (MX)
Quince —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Licenciatura
- Gestión de venta al por menor
Manager, Customer Project Planning
Schneider Electric —Ciudad de México
- Tiempo completo
- Microsoft Excel
- Inglés
- Licenciatura
4d
SVP- Operations LATAM
Live Nation —Miguel Hidalgo, CDMX
- Tiempo completo
- Bilingüe
- Administración de personal
- Inglés

Quiero recibir la alerta de empleo más reciente para inventory lead en ciudad de méxico, dif

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Commercial Customer Service

Concord Servicing -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
$20,000 a $23,000 por año
Hace 13 días

Beneficios

Seguro dental
Seguro de vida

Cualificaciones

Microsoft Word
Microsoft Excel
Microsoft Outlook
Administración de personal
Servicio al cliente
Microsoft Office
Bachillerato
Administración del tiempo

Descripción completa del empleo

Concord is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets.

Our Mission
We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.

About Role

Do you enjoy providing world-class customer service? Can you thrive in a fast-paced and competitive environment, while working together with other members of a team to achieve a group goal? Are you passionate about customer experience and customer journey? If so, let’s connect, because Concord is adding a Commercial Customer Service Representative to their team!

In this role, you will interface with customers, clients, and coworkers daily, executing production goals in various KPI measurements, and through inbound/outbound calls or ticket response, based on company-provided knowledge and the support of your peer group. Customized reports, documentation, reconciliation, and confirmation of processes being completed will also be part of this role. Service Level Agreements / Net Promoter Scores / Survey Responses / Customer Satisfaction Scores will be part of your external measurement when applicable.

Customer and Client Interaction and Support:

Provide exceptional customer and client service to ensure high levels of satisfaction.
Whether being assigned to either the casework team or the calling team, responding to customer and client inquiries via phone, email, and other communication channels promptly and professionally
Doing so within response time and/or SLA or managerial goals
Build and maintain positive relationships with customers and clients by providing attentive and personalized service.
Proactively identify opportunities to improve customer and client satisfaction and retention.
Support and assist fellow teammates in the department to collaborate on group goals and outcomes.
Payment Processing:
Handle customer payments over the phone, ensuring accuracy and compliance with company policies.
Assist customers and clients with setting up / adjusting payment plans and resolving payment-related issues.
Generating refunds or balance transfers for approval by managers as needed.
Work closely with the accounting and booking departments to resolve account discrepancies and issues.
Documentation Management:
Provide customers and clients with necessary documentation, including account statements and invoices, PIF letters, amortization schedules, payment histories, and other requested information.
Process customer and client modifications and update account information as needed, as well as effectively communicating those requirements to customers.
Being consistent and accurate in updating any applicable system of record with all transactions and updates regarding customers daily.
Account Maintenance:
If assigned casework, ensuring your inventory is up to date and current, working from the oldest request first, and making sure completed cases are closed timely and within best business practice of 1 to 2 business days, while maintaining accuracy in responses.
Seeking clarification as needed by utilizing Q and A channels, CS lead staff, and / or our trainer to get proper handling confirmed.
On the calling team, documenting all aspects of a call, including the party spoken to, caller ID, the result, and the identifiable next step in handling.
Insurance Tracking:
Collaborate with our insurance partner to validate status, ensure customer and client accounts are up to date, and compliant with insurance requirements.
Assist customers and clients with insurance-related inquiries and documentation.
Learn appropriate policy parameters and educate customers and clients as needed.
Customer Portal Assistance:
Assist customers with accessing and navigating the customer portal.
Provide support and guidance on utilizing the portal’s features and resolving any technical issues.
Continuing to promote quick-access options (self-service) on applicable phone calls with customers.
Compliance and Reporting:
Ensure all customer and client interactions and transactions comply with company policies, procedures, and regulatory requirements.
Prepare and maintain accurate records of customer and client interactions, transactions, and account updates, especially during audit requests from internal or external parties.
Team Collaboration:
Work closely with other customer service agents and departments to ensure seamless service delivery.
Participate in team meetings, training sessions, and performance reviews, town halls, etc. to continuously improve service quality.
When necessary, interfacing with other depts such as bookings, collections, accounting, client experience team. As needed to resolve an inquiry or challenge.
Additional Responsibilities:
Perform other duties assigned by the supervisor or management to support the customer service department's overall goals.
When asked, offer supplemental training or Q and A to others (pay it forward)
· Be prepared to “flex” from casework to phone work, or vice-versa, based on staffing or business need.

Requirements

Superior communication skills – both written and verbal, especially regarding email etiquette.

Ability to achieve and regularly maintain performance goals as outlined by management.
At least 3-5 years of combined experience in a Customer Service role[ML1] or Account Manager role in the financial services banking or related industry. It is preferable that the majority of these years were worked with the same 1 or 2 employers.
Ability to work with management on adjustment of schedule based on client, company, or business need.
Proficient in Microsoft Office, including Excel, Word, Outlook, and Adobe
Detail-oriented and organized with a proven ability to prioritize work effectively, or if given a specific directive.
Enthusiasm and positive energy, support for your teammates, your company, and your industry.
Ability to multi-task to achieve time management goals.

Benefits

Food Vouchers
Internet Bonus
Medical Insurance
Life Insurance
Dental Insurance

Pay: $20,000.00 - $23,000.00 per year

Postulación rápida

Refina tu búsqueda

inventory lead empleos en ciudad de méxico, dif

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Wholesale Retail Operations & Sell Out Manager

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Procurement Manager

Supply Planning Manager

Alternative Marketplace Lead

Purchasing Manager

Office Manager

S&OP Manager

Sourcing Manager, Men's Denim Bottoms (MX)

Manager, Customer Project Planning

SVP- Operations LATAM

Quiero recibir la alerta de empleo más reciente para inventory lead en ciudad de méxico, dif

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