20 publicaciones de empleo destacadas de customer success manager, cyber & data resilience en progreso nacional, dif (¡Están contratando!)

Customer Success Manager, Cyber & Data Resilience
Kroll —Ciudad de México, CDMX
- Tiempo completo
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Customer Success Manager
Skala People Strategy —Miguel Hidalgo, CDMX
- $40,000 a $70,000 por mes
- Tiempo completo
- Trabajo híbrido
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- Licenciatura
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Customer Success Manager
Agencia de Reclutamiento —Ciudad de México, CDMX
- Desde $47,000 por mes
- Aplicaciones en linea
- Habilidades de comunicación
- Oportunidades de crecimiento
Postulación rápida
11d
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Doctoralia Mexico —Ciudad de México, CDMX
- Tiempo completo
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- Salesforce
- Oportunidades de crecimiento
Postulación rápida
Account Service Manager
DXC Technology —Ciudad de México, CDMX
- Tiempo completo
- Español
- Inglés
- Capacidad analítica
11d
Enterprise Customer Success Manager - México
Viterbit —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Recursos humanos
- Habilidades de comunicación
Postulación rápida
Customer Success Manager Senior
MEDDISOFT —Colonia Lomas de Chapultepec, CDMX
- $38,000 a $44,000 por mes
- Tiempo completo
- PMP
- Ingeniería
- Java
Postulación rápida
12d
Customer Experience Team Lead LATAM
Workana —Ciudad de México, CDMX
- Trabajo híbrido
- Administración de personal
- Experiencia en ventas
- Inglés
Postulación rápida
Customer Success Team Leader (B2B)
Doctoralia Mexico —Ciudad de México, CDMX
- Tiempo completo
- Salesforce
- Oportunidades de crecimiento
Postulación rápida
5d
Customer Success Manager
Diggo Digital Company —Ciudad de México, CDMX
- Trabajo híbrido
- Descuentos y precios preferenciales
Jr. Brand Manager
Campari Group —Ciudad de México, CDMX
- Administración de personal
- Mercadotecnia
- Licenciatura
- Plan de adquisición de acciones empresariales
3h
Key Account Manager
TotalPass México —Cuauhtémoc, CDMX
- Tiempo completo
- Trabajo híbrido
- Salesforce
- Análisis de datos
- Inglés
- Permiso de maternidad y paternidad
Postulación rápida
4d
Account Manager
Tuxpas —Ciudad de México, CDMX
- $34,000 a $43,600 por mes
- Tiempo completo
- Trabajo híbrido
- Salesforce
- Inglés
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- Oportunidades de crecimiento
Postulación rápida
11d
Product Manager
TotalPass México —Cuauhtémoc, CDMX
- Aplicaciones en linea
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Permiso de maternidad y paternidad
Postulación rápida
Customer Marketing Manager SAAS
GLEX —Cuauhtémoc, CDMX
- Administración de personal
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Account manager RH con experiencia en LinkedIn Learning remoto (vivir en Cd de México o alrededores)
Getsemani trh —Ciudad de México, CDMX
- Tiempo completo
- Inglés
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- Seguro de gastos médicos
- Oportunidades de crecimiento
Postulación rápida
PRODUCT MANAGER JR
Grupo THS —Benito Juárez, CDMX
- $25,000 a $35,000 por mes
- Tiempo completo
- Mercadotecnia
- ERP systems
- Inglés
Technology Risk & Controls Director (CISO - Cyber)
JPMorganChase —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Azure
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Project Manager - Educativo
Innovamat —Ciudad de México, CDMX
- Inglés
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Postulación rápida
Senior Key Account Manager
Jazwares Mexico —Ciudad de México, CDMX
- Microsoft Powerpoint
- Bilingüe
- Español
- Trabajo desde casa
- Horarios flexibles

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Customer Success Manager, Cyber & Data Resilience

Kroll -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Jira
Ventas SaaS
Administración de personal
Experiencia en ventas
Salesforce
Upselling
Gestión de servicios de TI
Respuesta a incidentes
Estimación y pronóstico
Ciberseguridad
Gestión de cuentas

Descripción completa del empleo

Kroll’s Cyber Risk team works on over 2,000 cases a year, including some of the most complex and highest profile matters in the world. With experts based around the world, supported by ground-breaking technology, we help clients navigate complex and evolving cyber threats with clarity, confidence and control. We are the only company in the world with the expertise and resources to deliver global, end-to-end cyber risk management, supporting organizations through every step of their journey toward cyber resilience.

At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk, transparency and cyber challenges. We are looking for bright, inquisitive minds who are experienced in and passionate about cybersecurity operating, consulting and advisory services.

Key Responsibilities:

A Customer Success Manager is the single accountable owner for each customer, bringing together Kroll’s MDR and Retainer capabilities into one coordinated customer experience, aligned to the customer’s risk priorities and business goals, delivering clear, tangible outcomes across the CDR portfolio. You act as a strategic account advisor, ensuring customers realise measurable outcomes from their cybersecurity investment, while driving renewals, expansion, and long-term partnership value. You operate across service lines to deliver a single, joined-up customer experience, aligning Sales, Delivery, Technical and Leadership teams into a cohesive engagement model. While this role does not carry a sales quota, the CSM plays a critical role in retention and growth, working in close partnership with Sales and Solution Architecture to identify, shape, and progress opportunities.

In this role, you will help customers make confident decisions in high-pressure situations, translating complex cyber risk into clear, actionable direction.

Customer Ownership & Value Realisation

Own a portfolio of customers across MDR and Retainer services
Define and execute Customer Success Plans aligned to customer objectives, risk posture, and business priorities
Ensure customers realise measurable value and ROI, not just service delivery
Act as the single point of accountability for customer experience across cyber services

Commercial Ownership (Retention & Growth)

Partner with Sales and Solution Architecture on renewal strategy, expansion opportunities, and account planning
Co-own renewals , retention, and expansion across assigned accounts with Sales, Solution Architects and Executive Sponsors
Support Net Revenue Retention (NRR) through:
- Upsell, cross-sell and service expansion
- Increased adoption and service utilisation
Support accurate renewal forecasting and renewal readiness discipline
Identify and progress commercial opportunities in partnership with Sales

Multi-Service Coordination

Orchestrate delivery across:
- MDR operations and platform services
- Retainer and incident readiness services
Translate technical outputs into clear business outcomes and risk-based narratives.

For example, translating MDR insights into clear executive narratives, showing how proactive monitoring reduced risk exposure or helped prevent a potential incident

Position Kroll services as a unified cyber resilience solution, not siloed offerings
Operate across the full MDR portfolio and Retainer drawdown services

Strategic Engagement & Governance

Lead Monthly, Quarterly and Executive Business Reviews (QBRs / EBRs)
Build relationships with senior economic and technical stakeholders, providing:
- Performance insights
- Risk posture updates
- Strategic recommendations
Act as a trusted advisor to customers

Risk Management & Customer Health

Proactively identify and manage:
Churn risk
- Adoption gaps
- Service dissatisfaction
Maintain customer health scoring, RAG status, and action plans
Lead retention strategies and escalation management

Cross-Functional Leadership

Align and collaborate with:
- Capability leads and associated functions (Scoping and execution of Retainer SOWs)
- Sales (renewals, expansion, commercial strategies)
- Delivery / PMO (execution and onboarding additional services)
- Technical Advisors (deep expertise and escalation support)
- Product and Engineering teams (Support feedback and improvements)
- 3 rd Party Delivery Alliances (E.g. CrowdStrike…)
Ensure customers receive a consistent and coordinated experience

Data, Insight & Reporting

Leverage platforms such as Salesforce and Monday.com to streamline workflows and maintain a clear, real-time view of customer health and opportunity.
Use data to help:
- Track customer health
- Support forecasting
- Identify growth opportunities
Translate data into clear, actionable insights for customers and internal teams
Drive adoption across multiple cyber service lines

What does success look like

Within 30 days, you will understand the customer portfolio
Within 60 days, you will be actively leading customer engagements
Within 90 days, you will support clients end-to-end, leading service reviews.

EXPERIENCE & REQUIREMENTS

We are looking for commercially aware, technically fluent Customer Success Managers who can operate as strategic advisors and drive customer value, retention, and growth across a multi-service cybersecurity environment.

Essential

Proven experience in Customer Success, Account Management, or a customer-facing role within cybersecurity, managed services, or SaaS environments
Demonstrated ability to drive customer retention and growth outcomes, including supporting renewals and identifying expansion opportunities
Strong stakeholder management across technical, operational, and executive audiences, with the ability to translate complex cybersecurity concepts into business value and risk context
Proven experience leading customer reviews (QBRs / EBRs) and managing strategic customer engagements
Ability to manage a portfolio of accounts, prioritising effectively based on customer value, risk, and commercial opportunity

Technical & Domain Knowledge

Working understanding of:
- MDR / SOC operations
- Incident response and retainer services
- Offensive Security (e.g. penetration testing, assessments)
Ability to translate technical concepts into business value and risk context

Commercial Capability

Experience supporting or owning:
- Renewals
- Upsell and cross-sell opportunities
- Forecasting and pipeline contribution
Comfortable engaging in commercial and value-based conversations

Desirable

Familiarity with ITIL or service management frameworks
Experience working in a global, multi-region organisation
Exposure to ITSM | CRM platforms (e.g. Salesforce, Jira, Monday.com)
Experience working in a matrixed environment across Sales, Delivery and Product teams

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.

In order to be considered for a position, you must formally apply via careers.kroll.com.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit

#LI-CN1

#LI-Hybrid

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