20 publicaciones de empleo destacadas en lead, recruiter (¡Están contratando!)

CX Team Lead - DTC Brands experience required
Aventus LLC —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Capacitación
Postulación rápida
LATAM Quality Sr Manager
Neogen —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Licenciatura
Head of International HR & Recruitment - HR Director - Builder Role
Carazo Enterprise SL —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Maestría
- Recursos humanos
Postulación rápida
10d
Senior Warehouse Manager-Mexico City
Starmerx International —Ciudad de México, CDMX
- $100,000 a $150,000 por mes
- Tiempo completo
- Administración de personal
- ERP systems
- Análisis de datos
Postulación rápida
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Continental —Querétaro, Qro.
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
Luxury Handbag & Jewelry Specialist
ILNIA SOLUCIONES —Desde casa
- Desde $20,500 por mes
- Tiempo completo
- Home Office (Desde casa)
- Servicio al cliente
- Inglés
Postulación rápida
Senior Consultant - Organization Change Management
Infosys —México Nuevo, CDMX
- Oracle
- Administración de personal
- Experiencia en ventas
Postulación rápida
Enrollment Specialist, International
California Intercontinental University —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Experiencia en ventas
- Mercadotecnia
Postulación rápida
2d
Remote Resident Manager
Bay Management Group —Guadalajara, Jal.
- $227 por hora
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
5d
Project Manager - Part-time
Bloom Digitals —Desde casa
- $14,000 a $17,000 por mes
- Medio tiempo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- PMP
Postulación rápida
9d
Corporate Recruiter / HR Operations (Construction & Manufacturing) REMOTE
Green Attic —Desde casa
- Desde $121 por hora
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Recursos humanos
- Reclutamiento
Postulación rápida
6d
Lead Medical Project Coordinator
Thermo Fisher Scientific —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Enfermería
- Administración de personal
- Licenciatura
14h
Remote Residential Portfolio Manager
Bay Management Group —Desde casa
- $227 por hora
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
6d
Senior Fullstack Engineer / Team Lead
Codigo MX, Inc —Desde casa
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- Tiempo completo
- Home Office (Desde casa)
- Informática
- DevOps
- Análisis de datos
Postulación rápida
LATAM Inbound Sales Representative — U.S. Home Services
Mother Modern Plumbing —Desde casa
- Hasta $40,000 por mes
- Incluye fines de semana
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- HVAC
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Gerente General de Operaciones
Essex Brownell —Torreón, Coah.
- $90,000 a $120,000 por mes
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
- Seguro de vida
Postulación rápida
Operaciones en Campo - Recién Graduados
Schlumberger —Ciudad del Carmen, Camp.
- Microsoft Outlook
- Inglés
- Licenciatura
- Seguro dental
- Seguro de la vista
Real Estate Executive Assistant
Virtuel Mexico —Desde casa
- $23,000 a $25,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Español
- Inglés
Postulación rápida
2d
Global Talent Manager
WAI GLOBAL —Tlalnepantla, Méx.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
Postulación rápida
Center Operations Manager
USO —Campeche
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo

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CX Team Lead - DTC Brands experience required

Aventus LLC -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Slack
Inglés
E-commerce
Administración del desempeño
Garantía de calidad
Capacitación
Atención al cliente
Liderazgo

Descripción completa del empleo

Join the Aventus Team!

We are Aventus — a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry.

Check out our website: (http://www.aventus.com/)www.aventus.com (http://www.aventus.com/)

We need an energetic, detail-obsessed CX Team Lead with experience in the e-commerce space and working with DTC brands. Do you thrive in a hands-on environment where your coaching and meticulous oversight directly shape the customer journey? Aventus is seeking a dedicated CX Team Lead to manage our remote operations and ensure every customer interaction is a moment of service excellence.

This is a pivotal role for someone ready to dive into the details, drive performance, and manage a team of agents supporting our dynamic brand.

What You'll Be Doing

As a Dedicated CX Team Lead, you will be the driving force behind the performance, compliance, and energy of your remote team. Your focus will be on delivering a superior customer experience through meticulous performance management and high-impact coaching.

Core Responsibilities:

Performance & Detail Management: Metaculously monitor performance dashboards, queue health, and individual agent output to ensure strict adherence to KPIs (e.g., SLA, CSAT, Quality Score) and SOPs, leaving no detail overlooked.
Energizing & Structured Coaching: Implement a high-energy, structured coaching framework through regular 1:1 sessions, fostering a culture of continuous improvement, motivation, and accountability across the team.
Compliance & Security: Maintain rigorous, detail-oriented compliance with WFH data privacy and security standards (ISO, PCI), actively verifying secure workspace setups and login protocols for a sensitive D2C operation.
Tool & Systems Expertise: Expertly utilize remote tools (Scorebuddy, CRM, etc.) to conduct deep-dive analysis on quality, productivity trends, and agent performance, turning data into actionable coaching plans.
Communication & Reporting: Provide clear, highly detailed, asynchronous updates (Slack, Monday.com, email) on campaign health, quality trends, and performance metrics to stakeholders, ensuring absolute clarity and transparency.
Team Leadership & Adaptability: Serve as a positive, high-energy leader who drives team adaptability to new D2C products, service processes, or tool updates, ensuring seamless transitions and minimal disruption.
Operational Execution: Effectively manage personal and team adherence to schedules and break compliance within the flexible WFH environment, while assisting with basic technical troubleshooting (VPN, access) to keep the team operational.

What You'll Bring to the Table

D2C Experience (Required): Proven experience leading or managing customer support for a Direct-to-Consumer (D2C) brand or product line.
CX Leadership: 2+ years of hands-on experience in a leadership, coaching, or team lead role, preferably in a remote BPO or high-growth environment.
Energy & Drive: A naturally energetic and enthusiastic approach to leadership that motivates remote teams and creates a positive work environment.
Detail Orientation: A meticulous, keen eye for detail with a proven ability to manage complex compliance, quality assurance, and granular performance metrics.
Digital Fluency: Expert comfort using modern productivity and collaboration tools (Slack, Monday.com, Google Workspace) and performance analysis dashboards.
Communication: Exceptional written and verbal English communication skills, with a focus on delivering constructive, data-backed feedback.
Coaching Expertise: Documented ability to inspire significant and measurable improvement in team performance through structured, high-impact coaching methodologies.

Your Key Competencies and Attributes:

People Development: Coaches others for performance and future roles, adapting strategies to virtual environments.
Efficiency & Remote Productivity: Achieves output goals with minimal wasted effort, leveraging digital tools to manage remote operations.
Creativity & Innovation: Collaborates with peers and stakeholders to design new approaches to coaching, engagement, and solving remote work challenges, fostering innovation through shared ideas.
Digital Communication: Effectively conveys ideas across chat, email, and video; ensures clarity without face-to-face cues.
Tech Savviness: Confidently uses remote dashboards, CRM, time trackers, and can troubleshoot common tools.
Proactivity & Self-Motivation: Takes initiative in identifying issues and driving solutions without micromanagement.
Flexibility & Change Resilience: Adjusts quickly to new systems, processes, and market shifts, guiding the team through changes.
Data-Driven Coaching: Uses QA scores, attendance records, and performance dashboards to inform coaching sessions.
Emotional Intelligence & Empathy: Reads virtual cues effectively, builds trust, and supports mental well-being in a WFH setup.
Calm Under Pressure: Maintains stable, reassuring leadership during periods of high demand or technical disruptions.

What's In It For You?

100% Remote Work – Work from anywhere in Mexico
Career Growth – Opportunities to scale into higher leadership roles
Competitive Pay – $10/hr + benefits as an independent contractor
Supportive Culture – Work alongside a team that values transparency and innovation
People-First Vibes – We believe in fun, flexibility, and thriving together
Annual Performance Reviews – Your growth is recognized and rewarded

Ready to Coach from Anywhere?
If you're passionate about developing others, building resilient remote teams, and leading with data, we'd love to hear from you!

Postulación rápida

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