20 publicaciones de empleo destacadas en iii customer service (¡Están contratando!)

SUPV III CUSTOMER SERVICE
TE Connectivity —Tlalnepantla, Méx.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Customer Care Representative III / Customer Service Representative III | CDMX
Boston Scientific —Ciudad de México, CDMX
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Lean Projects Manager III
FieldCore —Desde casa
- Home Office (Desde casa)
- Administración de personal
- Mantenimiento
- Maestría
Crypto Customer Service
TELUS Digital —Santa Tecla, Coah.
- Administración de personal
- Servicio al cliente
- Inglés
Postulación rápida
Project Manager III
Wesco —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Licenciatura
- Manejo de conflictos
10d
STRATEGIC SOURCING ANALYST III (Tooling)
TE Connectivity —Hermosillo, Son.
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
- Plan de adquisición de acciones empresariales
Quality Engineer III
Regal Rexnord —Ciudad Juárez, Chih.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
7d
Administrative Assistant for Family Medicine, Rural Primary Care & OB-GYN
VCOM —Las Carolinas, Dgo.
- Tiempo completo
- Microsoft Outlook
- Administración de personal
- Hospital
Contract Management Professional
Siemens Energy —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Mercadotecnia
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
6d
Staff Accountant
VCOM —Las Carolinas, Dgo.
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
13d
Lead TFA - Controls
FieldCore —Desde casa
- Incluye fines de semana
- Home Office (Desde casa)
- Administración de personal
- Mantenimiento
- Inglés
Operations Project Manager III
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
FBS - Product Owner III
Capgemini —Aguascalientes, Ags.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
TALENT ACQUISITION SPECIALIST III
TE Connectivity —Hermosillo, Son.
- Inglés
- Licenciatura
- Disponible para viajar
- Plan de adquisición de acciones empresariales
IRB Coordinator
VCOM —Las Carolinas, Dgo.
- Tiempo completo
- Servicio al cliente
- Microsoft Office
- Licenciatura
Inside Sales Representative III (INTL)
Mexico —Guadalajara, Jal.
- Experiencia en ventas
- Apertura de nuevos negocios
- Licenciatura
Postulación rápida
1d
GLOBAL TRADE SERVICES ANALYST III
TE Connectivity —Hermosillo, Son.
- Bilingüe
- Inglés
- Licenciatura
- Plan de adquisición de acciones empresariales
2d
International Operations Agent III
AIT Worldwide Logistics, Inc. —San Pedro Garza García, N. L.
- Tiempo completo
- Bachillerato
- Sin título de educación superior
- Uso de computadora
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Customer Service I
Bourns —Tijuana, B.C.
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
Buyer III
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Experiencia en manufactura
10d

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SUPV III CUSTOMER SERVICE

TE Connectivity -
Tlalnepantla, Méx.

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Información del empleo

Cualificaciones

Microsoft Powerpoint
Microsoft Excel
Administración de personal
Servicio al cliente
SAP
ERP systems
Licenciatura
SAP ERP
Gestión de cuentas
Liderazgo

Descripción completa del empleo

The Customer Care Supervisor is a critical leadership role responsible for overseeing a team of Customer Care Professionals (CCPs) while driving operational excellence, customer satisfaction, and continuous improvement across customer-facing processes. This role ensures consistent delivery of high-quality service, strengthens customer relationships, and supports achievement of business objectives.
As a frontline leader, the Customer Care Supervisor provides direction, coaching, and development to team members while serving as an escalation point for complex customer issues. This role partners closely with cross-functional stakeholders including Sales, Supply Chain, Quality, and Finance to resolve challenges, drive performance, and enhance the overall customer experience.
In addition to managing daily operations, the Supervisor plays a key role in executing strategic initiatives, improving processes, and building team capability to meet evolving business and customer needs.
This position may involve working with technical data subject to export control regulations and requires compliance with all applicable laws and company policies.

Job Requirements

Team Leadership and Development:

Lead, coach, and develop a team of Customer Care Professionals to achieve individual and team performance objectives
Foster a high-performance culture focused on accountability, customer advocacy, and continuous improvement
Conduct regular performance reviews, provide feedback, and create development plans to build capability and engagement
Support onboarding and training new hires to ensure readiness and consistency in execution

Customer Engagement and Relationship Management:

Ensure effective and consistent communication with customers across the team, maintaining high standards of responsiveness and professionalism
Serve as an escalation point for complex or sensitive customer issues, ensuring timely resolution and customer satisfaction
Partner with Sales and Key Account Managers to support strategic accounts and strengthen long-term relationships
Drive proactive customer engagement strategies, including business reviews and feedback mechanisms

Order and Service Management:

Oversee order management activities to ensure accuracy, timeliness, and compliance with contractual obligations
Monitor key operational processes including order entry, backlog management, scheduling agreements, and expedites
Ensure adherence to internal policies, customer requirements, and regulatory standards
Identify and address process gaps impacting service delivery and operational efficiency

Customer Satisfaction and Performance Management:

Own and drive performance against key customer metrics including ECE, CES, FCR, and NPS
Analyze performance data and trends to identify root causes and implement corrective actions
Lead initiatives to improve service quality, response times, and overall customer experience
Establish clear performance expectations and hold team accountable to defined KPIs

Technical Support and Problem Resolution:

Provide guidance and support for complex customer issues related to delivery, quality, pricing, and technical inquiries
Partner with cross-functional teams to resolve systemic issues and prevent recurrence
Ensure effective prioritization and resolution of escalations impacting customers or business operations

Cross-Functional Collaboration and Continuous Improvement:

Represent the voice of the customer in cross-functional forums and drive alignment across teams
Lead or contribute to process improvement initiatives leveraging Lean principles and best practices
Support implementation of system, process, or organizational changes impacting the customer care function
Identify opportunities to standardize, simplify, and scale processes across the team

What your background should look like

Required Qualifications and Skills

Bachelor’s degree preferred or minimum 5–7 years of experience in customer service, account management, or a related field in a B2B or industrial environment
Previous leadership or supervisory experience preferred
Strong knowledge of SAP or other ERP systems and Microsoft 365 tools (Excel, PowerPoint, etc.)
Demonstrated ability to lead teams, manage priorities, and drive results in a fast-paced environment
Strong analytical and problem-solving skills with a focus on process improvement and operational excellence
Proven ability to influence cross-functional stakeholders and drive alignment
Flexibility to travel 10–25% of the time for customer meetings, audits, and business reviews

Competencies and Key Attributes

Strong leadership presence with the ability to motivate and develop others
Excellent communication and stakeholder management skills
High level of accountability and ownership for team and customer outcomes
Ability to manage ambiguity and navigate complex, high-pressure situations
Strategic mindset with the ability to balance immediate operational needs with long-term improvements
Commitment to delivering extraordinary customer experience through team performance and innovation

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

Posting City: TLALNEPANTLA

Job Country: Mexico

Travel Required: 10% to 25%

Requisition ID: 154226

Workplace Type: Hybrid

External Careers Page: Customer Service

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iii customer service empleos

SUPV III CUSTOMER SERVICE

Customer Care Representative III / Customer Service Representative III | CDMX

Lean Projects Manager III

Crypto Customer Service

Project Manager III

STRATEGIC SOURCING ANALYST III (Tooling)

Quality Engineer III

Administrative Assistant for Family Medicine, Rural Primary Care & OB-GYN

Contract Management Professional

Staff Accountant

Lead TFA - Controls

Operations Project Manager III

FBS - Product Owner III

TALENT ACQUISITION SPECIALIST III

IRB Coordinator

Inside Sales Representative III (INTL)

GLOBAL TRADE SERVICES ANALYST III

International Operations Agent III

Customer Service I

Buyer III

Quiero recibir la alerta de empleo más reciente para iii customer service

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