Description
Customer Service Crypto
***Applicants should be available and willing to work on-site and/or from home depending on business needs.***
Position overview:
The Operations CSR III - B will organize, manage, control and be responsible for addressing any and all customer inquiries, received through different communication channels, ensuring the highest quality of the service provided.
Key responsibilities:
Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission;
Manages incoming contacts from existing or potential customers;
Initiates outbound contacts to existing or potential customers;
Identifies and assesses customers’ needs to achieve satisfaction;
Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution;
Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers;
Meets personal/team targets;
Maintains customer records by updating account information;
Recommends potential products or services to management by collecting customer information and analyzing customer needs;
Prepares product or service reports by collecting and analyzing customer information if required;
Contributes to team effort by accomplishing related results as needed;
Works with their line manager and all respective functions to ensure proper customer service is being delivered
Handles changes;
Goes the extra mile to engage customers;
Executes other tasks related to the fulfillment of all described above.
Core Competencies:
Managing self development
Embracing technology
Focusing on customers
Giving support
Functional competencies:
Strong oral/ written communication skills depending on channel supported
Strong knowledge of the product/ services being supported
Ability to manage multiple priorities and time effectively
Ability to handle stressful situations calmly and professionally
Knowledge in Cryptocurrencies or Financial areas - Optional
Qualifications:
BA/BS degree preferred, preferably in business administration, Industrial Engineering, or related careers - Desirable
English - B2:
Oral and written comprehension
Appropriate use of language
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
