20 publicaciones de empleo destacadas en growth & performance lead (¡Están contratando!)

CX Team Lead - DTC Brands experience required
Aventus LLC —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Capacitación
Postulación rápida
Director of Growth Marketing (Remote – Mexico)
All Service Moving —Desde casa
- $70,000 a $110,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Manejo de grupos
Postulación rápida
Strategy Senior Manager
PepsiCo —Miguel Hidalgo, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Senior Growth Manager, LATAM (Hybrid based in Mexico City)
Rippling —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Inglés
- SQL
Seeking experienced C-Level Healthcare Executive – Business Strategy & Growth
EVEREST PEAK HEALTHCARE —Desde casa
- Home Office (Desde casa)
- Administración de personal
- Maestría
- Licenciatura
Postulación rápida
Senior Warehouse Manager-Mexico City
Starmerx International —Ciudad de México, CDMX
- $100,000 a $150,000 por mes
- Tiempo completo
- Administración de personal
- ERP systems
- Análisis de datos
Postulación rápida
Inside Sales Representative (Logistics & Lead Gen Tech)
Mid America Logistics —Ladrón de Guevara, Jal.
- $25,000 a $35,000 por mes
- Tiempo completo
- Experiencia en ventas
- Inglés
Postulación rápida
Asset Manager - Multifamily Apartment Property Portfolio
Advanced Asset Management —Desde casa
- $200 a $230 por hora
- Incluye fines de semana
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Disponible para viajar
Postulación rápida
DIRECTOR (A) DE GROWTH & PERFORMANCE
MADISON GRILL —Córdoba, Ver.
- $30,000 por mes
- Tiempo completo
- Experiencia en ventas
- Mercadotecnia
- Licenciatura
Postulación rápida
Your Dream Role | Tech Lead and Web Developer for US-based Marketing Agency
Nonprofit Marketing Nerds —Ciudad de México, CDMX
- $30,000 a $32,000 por mes
- Tiempo completo
- Inglés
- Presencial
- HTML
Postulación rápida
Lead Product & Lifecycle Growth Marketer
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- CAD
- Presencial
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Growth Ops Lead
Alegra —Ciudad de México, CDMX
- $40,000 a $60,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Investigación
- Programa de bienestar
Postulación rápida
Gerente de Marketing – Performance & Growth
Consulta Management Consulting SAPI de CV —Lomas Verdes 3a Sección, Méx.
- $40,000 a $45,000 por mes
- Tiempo completo
- Mercadotecnia
- Microsoft Office
- Capacidad analítica
- Estacionamiento gratuito
- Seguro de gastos médicos
Postulación rápida
14d
Strategic Sourcing Manager
STP —Reynosa, Tamps.
- $900,000 a $1,300,000 por año
- Tiempo completo
- Bilingüe
- Inglés
- Licenciatura
Postulación rápida
7d
Senior Supplier Quality Engineer
NVIDIA —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Maestría
- Licenciatura
- Sin título de educación superior
Overseas Business Development Specialist – Mexico (Local Market)
HK WANZHONG TECHNOLOGY LIMITED —Desde casa
- $40,000 a $55,000 por mes
- Medio tiempo
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- Apertura de nuevos negocios
Postulación rápida
Enrollment Specialist, International
California Intercontinental University —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Experiencia en ventas
- Mercadotecnia
Postulación rápida
3d
Project Lead (Performance Marketing) (Mexico)
Thrive Digital —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Seguro dental
- Horarios flexibles
Service Center Team Lead
Continental —Querétaro, Qro.
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
Director of Corporate Strategy and Partnerships for Latin America
OPERATION SMILE INC —Ciudad Victoria, Tamps.
- Tiempo completo
- Inglés
- Disponible para viajar
- Disponibilidad para viajar hasta un 25 %
- Seguro de la vista
Postulación rápida

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CX Team Lead - DTC Brands experience required

Aventus LLC -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Slack
Inglés
E-commerce
Administración del desempeño
Garantía de calidad
Capacitación
Atención al cliente
Liderazgo

Descripción completa del empleo

Join the Aventus Team!

We are Aventus — a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry.

Check out our website: (http://www.aventus.com/)www.aventus.com (http://www.aventus.com/)

We need an energetic, detail-obsessed CX Team Lead with experience in the e-commerce space and working with DTC brands. Do you thrive in a hands-on environment where your coaching and meticulous oversight directly shape the customer journey? Aventus is seeking a dedicated CX Team Lead to manage our remote operations and ensure every customer interaction is a moment of service excellence.

This is a pivotal role for someone ready to dive into the details, drive performance, and manage a team of agents supporting our dynamic brand.

What You'll Be Doing

As a Dedicated CX Team Lead, you will be the driving force behind the performance, compliance, and energy of your remote team. Your focus will be on delivering a superior customer experience through meticulous performance management and high-impact coaching.

Core Responsibilities:

Performance & Detail Management: Metaculously monitor performance dashboards, queue health, and individual agent output to ensure strict adherence to KPIs (e.g., SLA, CSAT, Quality Score) and SOPs, leaving no detail overlooked.
Energizing & Structured Coaching: Implement a high-energy, structured coaching framework through regular 1:1 sessions, fostering a culture of continuous improvement, motivation, and accountability across the team.
Compliance & Security: Maintain rigorous, detail-oriented compliance with WFH data privacy and security standards (ISO, PCI), actively verifying secure workspace setups and login protocols for a sensitive D2C operation.
Tool & Systems Expertise: Expertly utilize remote tools (Scorebuddy, CRM, etc.) to conduct deep-dive analysis on quality, productivity trends, and agent performance, turning data into actionable coaching plans.
Communication & Reporting: Provide clear, highly detailed, asynchronous updates (Slack, Monday.com, email) on campaign health, quality trends, and performance metrics to stakeholders, ensuring absolute clarity and transparency.
Team Leadership & Adaptability: Serve as a positive, high-energy leader who drives team adaptability to new D2C products, service processes, or tool updates, ensuring seamless transitions and minimal disruption.
Operational Execution: Effectively manage personal and team adherence to schedules and break compliance within the flexible WFH environment, while assisting with basic technical troubleshooting (VPN, access) to keep the team operational.

What You'll Bring to the Table

D2C Experience (Required): Proven experience leading or managing customer support for a Direct-to-Consumer (D2C) brand or product line.
CX Leadership: 2+ years of hands-on experience in a leadership, coaching, or team lead role, preferably in a remote BPO or high-growth environment.
Energy & Drive: A naturally energetic and enthusiastic approach to leadership that motivates remote teams and creates a positive work environment.
Detail Orientation: A meticulous, keen eye for detail with a proven ability to manage complex compliance, quality assurance, and granular performance metrics.
Digital Fluency: Expert comfort using modern productivity and collaboration tools (Slack, Monday.com, Google Workspace) and performance analysis dashboards.
Communication: Exceptional written and verbal English communication skills, with a focus on delivering constructive, data-backed feedback.
Coaching Expertise: Documented ability to inspire significant and measurable improvement in team performance through structured, high-impact coaching methodologies.

Your Key Competencies and Attributes:

People Development: Coaches others for performance and future roles, adapting strategies to virtual environments.
Efficiency & Remote Productivity: Achieves output goals with minimal wasted effort, leveraging digital tools to manage remote operations.
Creativity & Innovation: Collaborates with peers and stakeholders to design new approaches to coaching, engagement, and solving remote work challenges, fostering innovation through shared ideas.
Digital Communication: Effectively conveys ideas across chat, email, and video; ensures clarity without face-to-face cues.
Tech Savviness: Confidently uses remote dashboards, CRM, time trackers, and can troubleshoot common tools.
Proactivity & Self-Motivation: Takes initiative in identifying issues and driving solutions without micromanagement.
Flexibility & Change Resilience: Adjusts quickly to new systems, processes, and market shifts, guiding the team through changes.
Data-Driven Coaching: Uses QA scores, attendance records, and performance dashboards to inform coaching sessions.
Emotional Intelligence & Empathy: Reads virtual cues effectively, builds trust, and supports mental well-being in a WFH setup.
Calm Under Pressure: Maintains stable, reassuring leadership during periods of high demand or technical disruptions.

What's In It For You?

100% Remote Work – Work from anywhere in Mexico
Career Growth – Opportunities to scale into higher leadership roles
Competitive Pay – $10/hr + benefits as an independent contractor
Supportive Culture – Work alongside a team that values transparency and innovation
People-First Vibes – We believe in fun, flexibility, and thriving together
Annual Performance Reviews – Your growth is recognized and rewarded

Ready to Coach from Anywhere?
If you're passionate about developing others, building resilient remote teams, and leading with data, we'd love to hear from you!

Postulación rápida

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