20 publicaciones de empleo destacadas de it manager en benito juárez cdmx (¡Están contratando!)

Senior Agent Manager, Agentforce & Data 360
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Inglés
Mgr., IT Provider, Global
Olympus —Nápoles, CDMX
- Administración de personal
- Servicio al cliente
- Inglés
- Seguro dental
- Permiso de maternidad y paternidad
7d
Project Manager Oil and Gas Telecomunicaciones y OT , - Ingles conversacional avanzado
Acute Talent —Ciudad de México, CDMX
- $60,000 a $100,000 por mes
- Tiempo completo
- PMP
- Ingeniería
- Inglés
Postulación rápida
Talent Acquisition Specialist -Temp (Remote, Located in Mexico)
Visit.org —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Reclutamiento
Postulación rápida
Expert Manager, Enterprise Technology Delivery
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Postulación rápida
Project Manager
Tellusicom INC —Ciudad de México, CDMX
- $25,000 a $40,000 por mes
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Postulación rápida
Principal Technical Program Manager. SE Guild
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Finance and Human Resources Manager for International Humanitarian Missions
Médicos Sin Fronteras en México A.C [Proyectos internacionales] —Ciudad de México, CDMX
- $1,500 por mes
- Tiempo completo
- Microsoft Excel
- Hospital
- Inglés
- Seguro de vida
National Sea Logistics Training Manager
Kuehne+Nagel —Álvaro Obregón, CDMX
- Administración de personal
- Inglés
- Licenciatura
Associate Specialist, Product Operations-3
Mastercard —Ciudad de México, CDMX
- $404,000 a $626,000 por año
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Salesforce
Service Desk Manager
Arrivia, Inc. —Del Valle Centro, CDMX
- Administración de personal
- Servicio al cliente
- Inglés
Strategy & Operations Manager
Uber —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- SQL
4d
Agentic AI Commerce Manager - Mexico
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
Talent Acquisition Junior (Zona Polanco)
VIKO —Ciudad de México, CDMX
- Trabajo híbrido
- Microsoft Excel
- Recursos humanos
- Habilidades de organización
Postulación rápida
PROJECT MANAGER IT BILINGÜE CAJEROS AUTOMÁTICOS - PRESENCIAL AEROPUERTO CDMX
GoNet Mexico —Venustiano Carranza, CDMX
- $1,000 a $2,000 por mes
- Aplicaciones en linea
- Bilingüe
- Ingeniería
- Capacidad analítica
- Descuentos y precios preferenciales
- Seguro de gastos médicos
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Junior Change & Problem Manager
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
D365 Implementation Manager (Mexico & Chile) - 12 Month Contract
Rotork —Ciudad de México, CDMX
- Trabajo híbrido
- Administración de personal
- ERP systems
- Mejora continua
Postulación rápida
Senior Technical Account Manager
Trustonic —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Inglés
Postulación rápida
Banamex IT Risk Director
Citi —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Maestría
- Licenciatura
Service Delivery Manager - TMS & Digital Intelligence
Nouryon —Ciudad de México, CDMX
- Tiempo completo
- PMP
- Inglés
- Licenciatura

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Senior Agent Manager, Agentforce & Data 360

Salesforce -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Inversión
Administración de personal
Salesforce
Inglés
Tableau
Administración del desempeño
Gestión de productos
Desarrollo de software
Estrategia de contenido

Descripción completa del empleo

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Help Agent Management team is part of Salesforce's Digital Success Data & AI organization, and sits at the intersection of AI technology and customer support delivery. Agent Managers are a newly defined role for the agentic era, managing Salesforce's Help Agent the same way a Service Delivery Manager manages a human team.

About the Role

Salesforce's Help Agent is an AI-powered agent available 24/7 on the Salesforce Help Portal, designed to autonomously resolve customer support cases without requiring human intervention. As Salesforce's primary self-service support channel, the Help Agent handles thousands of customer interactions daily, making its accuracy, capability, and issue resolution rate a direct driver of customer satisfaction and support efficiency at scale.
The Senior Agent Manager for Agentforce & Data 360 is a high-impact role at the forefront of our agentic support strategy. In this position, you will function like a Service Delivery Manager for the Help Agent, owning resolution rate outcomes, skills and capabilities planning, and fostering a deep partnership with the Agentforce and Data 360 Technical Support Delivery teams.
This is a Cloud-aligned role with direct responsibility for driving measurable improvement in Help Agent's ability to autonomously resolve customer cases.

What You'll Do

Own Help Agent resolution rate performance for Agentforce and Data 360 Clouds
Build and execute resolution rate improvement plans using data-driven opportunity analysis
Develop and maintain a book of Agent Skills, identifying and justifying new Help Agent capability enhancement opportunities
Partner with Product Management and Engineering on roadmap priorities and technology investments to enable these new Agent Skills
Partner with Cloud Technical Support Delivery teams as an embedded strategic resource
Maintain a Rhythm of Business (RoB) across Agentforce and Data 360 stakeholders
Manage scorecards tracking resolution rate trends, top challenges, and skills/opportunity coverage
Drive the underlying content strategy and data management planning to improve Help Agent performance
Deliver error analysis reporting and opportunity analytics

Who You'll Work With

A team of Agent Managers aligned to Salesforce’s other Clouds
Support Delivery Cloud Technical Leads
Agentforce and Data 360 Customer Success Executive Leadership
Product Management
Engineering
Digital Channel Management
Content Strategists, Writers, and Contributors

What We're Looking For

Required

6+ years of experience in program management, product management, service delivery, product operations, software development, or a related field
Strong analytical and data-driven decision-making skills
Demonstrated ability to work cross-functionally with Product, Engineering, and Customer Success organizations to drive product and feature enhancements from concept to reality
Exceptional written and verbal communication and stakeholder management skills
Familiarity with AI, conversational AI, or support automation technologies
A highly-proactive approach to roadmap development and engineering engagement
Verbal and written fluency in English

Preferred

Experience with Salesforce products, particularly Agentforce and/or Data 360
Prior experience with help agent, chatbot, or virtual assistant performance management
Experience with self-help resolution rate metrics, support case analysis, or top case driver classification frameworks
Familiarity with agentic observability tools, Gemini, Claude Code, Slackbot, Tableau dashboards, and/or similar analytics platforms
Background in managing programs at the intersection of AI systems and human support teams

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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it manager empleos en benito juárez cdmx

Senior Agent Manager, Agentforce & Data 360

Mgr., IT Provider, Global

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Quiero recibir la alerta de empleo más reciente para it manager en benito juárez cdmx

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