Working Location: Mexico, Napoles
Workplace Flexibility: Hybrid
For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.
Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.
Our five Core Values empower us to achieve Our Purpose:
Patient Focus, Integrity, Innovation, Impact and Empathy.
Learn more about Life at Olympus: https://www.olympusamerica.com/careers.
The Provider Manager, Global is responsible for ensuring that third-party IT services are governed, integrated, and delivered consistently across the global organization, enabling reliable day-to-day operations and long-term business value. The role serves as a key global commercial and service interface for assigned providers (e.g., Wipro, TCS, DXC), driving enterprise-wide alignment across contracts, service delivery, governance, and strategic priorities.
Key responsibilities include overseeing global provider performance, monitoring service and commercial outcomes, managing escalations, and driving corrective and continuous improvement actions across regions. The role supports standardization, cross-provider coordination, and harmonization of processes and service expectations to improve consistency, efficiency, compliance, and user experience across the enterprise.
The Provider Manager, Global also supports the full contract lifecycle, including creation, negotiation, renewal, extension, and closure, while contributing to the ongoing strategic development of provider relationships. The role partners with global and regional stakeholders to ensure SLA alignment with business needs, support deliverable acceptance, and strengthen governance across commercial, operational, asset, and license management activities.
“The job is conducted in line with our Core Values which are: agility, empathy, long-term view, unity and integrity. Olympus is an equal opportunities employer championing a culture of equality, diversity and inclusion embedded throughout the organization and workforce.”
Provider Management
- Own global provider performance and governance management for assigned strategic IT service providers.
- Ensure provider management issues across regions are resolved, escalated appropriately, and reported through established global governance channels.
- Participate in the selection, evaluation, onboarding, and integration of global and regional providers in alignment with enterprise requirements.
- Implement and maintain global governance frameworks and communication structures with providers.
- Regularly review and report provider performance across services, regions, and contracted obligations.
- Identify and drive improvement, innovation, and value creation opportunities with providers at a global level.
Contract & Commercial Management
- Monitor global provider compliance with contractual, financial, and operational obligations and identify opportunities for optimization.
- Partner with I&SD service tower teams on contract and commercial matters impacting global services and cross-regional delivery.
- Review and coordinate proposed contract changes, renewals, extensions, and commercial adjustments in alignment with global provider strategy.
Service Performance Oversight
- Work closely with Service Owners, Service Managers, and Service Delivery Managers to govern and validate third-party service delivery against global SLAs and service expectations.
- Track provider performance against SLAs, KPIs, compliance requirements, and improvement commitments across regions.
- Drive corrective actions, improvement plans, and root-cause analyses to address service gaps and recurring issues.
- Lead regular global service review meetings with providers to evaluate performance, risks, trends, and required actions.
- Review, manage, and track escalated issues raised by I&SD teams and ensure timely resolution through provider governance mechanisms.
Relationship Management & Stakeholder Coordination
- Manage and strengthen strategic relationships and collaboration with third-party service providers at a global level.
- Ensure alignment between providers and I&SD service owners, service towers, and key stakeholders across global and regional structures.
- Act as a global point of contact for building, establishing, and maintaining strategic provider partnerships across IT functions and business domains.
Risk, Compliance & Financial Management
- Identify, assess, and manage provider-related risks across global and regional service delivery environments.
- Ensure adherence to regulatory, audit, security, and internal policy requirements across provider engagements.
- Contribute to budgeting, forecasting, and financial performance management for assigned providers in partnership with Finance and IT leadership.
- Provide financial insights, commercial transparency, and optimization recommendations to support value realization and cost control.
Operational Excellence & Continuous Improvement
- Support automation, standardization, and process harmonization across I&SD and the global provider landscape.
- Promote a culture of accountability, innovation, continuous improvement, and operational excellence across provider partnerships.
Must have:
- Bachelor’s degree in IT related fields (or equivalent industry experience).
- 5+ years in IT Provider Management, Service Delivery Management in a company that receives outsourced IT services using an offshore managed service provider delivery model, or in a similar role at a global matrixed organization similar in size as Olympus.
- An strong understanding of IT Governance, including how to implements governance models and obtain benefits from the governance model Demonstrated Knowledge of ITIL processes and/or industry best practice
- Broad technical knowledge of IT Infrastructure products/services
- Demonstrated knowledge and understanding and experience in Outsourced commercial and contract management
- Ability to rapidly learn new technologies
- Good understanding of AI an automation
- Available to travel
- Valid Passport
- English spoken (advance level)
Nice to have:
- Valid VISA
- Experience working with Japanese companies that have a global presence would be advantageous.
- Experience working in a regulated industry would be advantageous.
- ITIL V4 or ITIL V5 Foundations Certification
Why join Olympus?
We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.
Equitable Offerings you can count on:
Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**
Connected Culture you can embrace:
Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance
**Center Valley, PA and Westborough, MA
Are you ready to be a part of our team?
Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.
At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.
You Belong at Olympus
We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.
Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).
Let’s realize your potential, together.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: || Mexico (MX) || Ciudad de México (MX-CMX) || Mexico, D.F. || Information Technology (IT)
