Bilingual Dental Biller + Front Desk Support (English/Spanish)
Salary: $5.00–$6.00 USD per hour (depending on experience)
Employment Type: Full-Time (40+ hours/week)
Schedule: Monday to Friday | 9:30 AM – 6:30 PM Pacific Time (PST) with a 1-hour unpaid break
About the Role
Our client is seeking an experienced Bilingual Dental Biller + Front Desk Support to join our growing team. This position is ideal for a highly organized and detail-oriented dental professional with strong experience in orthodontic and oral surgery billing, insurance claims, and front desk support. The successful candidate will play a key role in ensuring accurate claim submission, timely insurance follow-up, and exceptional patient service while supporting two busy dental offices.
This is primarily an administrative and billing-focused role with occasional front desk and phone support responsibilities.
Key Responsibilities
Dental & Orthodontic Billing (Primary Responsibility)
-
Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time.
-
Ensure claims are complete, compliant, and submitted correctly to maximize reimbursement.
-
Review unpaid, denied, or rejected claims and take appropriate corrective action.
-
Prepare and submit appeals for denied claims.
-
Monitor claim status and follow up with insurance companies until resolution.
-
Maintain accurate billing documentation and patient financial records.
-
Work with Denti-Cal (California Medicaid) and commercial dental insurance plans.
Insurance Verification & Claims Management
-
Verify dental insurance eligibility and benefits prior to treatment.
-
Confirm patient coverage, deductibles, copays, and treatment limitations.
-
Obtain benefit information and communicate coverage details when necessary.
-
Follow up with insurance carriers regarding pending claims and authorizations.
-
Maintain detailed documentation of insurance communications and claim updates.
Front Desk & Patient Support
-
Answer overflow inbound calls professionally.
-
Assist new patients with scheduling appointments and responding to general inquiries.
-
Route calls appropriately and provide excellent customer service.
-
Support front desk operations during high patient volume.
-
Maintain HIPAA compliance while handling patient information.
Administrative Support
-
Assist with billing questions and account inquiries.
-
Support administrative functions across two dental office locations.
-
Maintain organized patient records and billing documentation.
-
Collaborate with in-office staff to ensure efficient daily operations.
-
Participate in cross-training to support multiple office workflows.
Required Qualifications
-
Minimum 2 years of dental billing experience (Required)
-
Orthodontic billing experience (Required)
-
Oral surgery billing experience (Strongly Preferred / Must Have)
-
Experience handling:
-
Insurance claim submissions
-
Claim follow-up
-
Appeals and denials
-
Insurance verification
-
Experience working with Denti-Cal (California Medicaid) is highly preferred.
-
Native or fluent bilingual English/Spanish speaker (Required) — approximately 50–60% of patients are Spanish-speaking.
-
Strong understanding of HIPAA regulations and healthcare compliance.
-
Excellent organizational skills and attention to detail.
-
Ability to manage multiple priorities in a fast-paced dental environment.
-
Strong written and verbal communication skills.
-
Comfortable supporting multiple office locations.
Software & Tools
Experience with the following is preferred:
-
Cloud 9 (training provided if needed)
-
OpenDental
-
Google Workspace
-
Slack
-
Salesforce
-
WhatsApp
-
Skype
-
Zoom Meetings
-
Google Meet
-
Google Chat
What We're Looking For
We're looking for someone who:
-
Has extensive experience with orthodontic and oral surgery billing.
-
Understands dental insurance workflows and Denti-Cal processes.
-
Can independently manage claims from submission through payment.
-
Is proactive, dependable, and highly organized.
-
Thrives in a high-volume practice environment.
-
Provides professional and compassionate patient support in both English and Spanish.
-
Is comfortable learning and supporting workflows across two office locations.
Performance Expectations
Success in this role will be measured by:
-
Accurate and timely submission of insurance claims.
-
High claim approval and reimbursement rates.
-
Prompt follow-up and resolution of denied or pending claims.
-
Accurate insurance verification and documentation.
-
Professional handling of patient calls and scheduling inquiries.
-
Strong collaboration with the billing and front office teams.
Requirements
Basic Requirements
-
Must speak and write English clearly and professionally.
-
Must have relevant work experience.
-
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
-
Must be available to attend video meetings with camera on when required.
Technical Requirements
-
Computer: Reliable laptop or desktop computer.
-
Internet: Stable high-speed internet connection (minimum 25 Mbps).
-
Audio: Noise-canceling headset.
-
Video: Working webcam for virtual meetings.
-
Workspace: Quiet and professional work environment.
Benefits
-
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
-
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
-
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
