JOB DESCRIPTION
Join our dynamic team as a Program Management Officer - PMO and help orchestrate, from the Payment Operations standpoint, transformative programmes that shape the future of our industry! This is a unique opportunity to leverage your strategic vision and leadership skills to drive impactful initiatives and foster innovation. At our company, you'll find unparalleled career growth and mobility, empowering you to reach new heights in your professional journey. Collaborate with a talented team in a supportive environment that values creativity and excellence. Be part of a forward-thinking organization that offers competitive benefits and a culture of continuous learning and development.
We are seeking a VP-level Senior PMO to lead governance and delivery execution across a portfolio of Payments Operations Transformation initiatives in Latin America, based in Mexico City. This role will partner closely with the overarching global transformation/PMO structure to ensure alignment to global standards, adoption of global best practices, and consistent, transparent reporting across the enterprise—while tailoring execution to regional needs.
As a PMO, you will leverage your deep knowledge and expertise in project management to navigate complex issues, make informed decisions, and ensure the successful execution of programs.
Job Responsibilities
Regional PMO Leadership (Latin America)
Own the end-to-end PMO operating rhythm for Latin America Payments Ops Transformation initiatives, including governance cadence, stakeholder forums, decision logs, and standard reporting.
Drive RAID management (Risks, Assumptions, Issues, Dependencies) and ensure timely escalation and resolution. Play a key role in driving delivery of the LSS 2030 strategic agenda across Latin AmericaPayments Operations.
Global Alignment & Standards Adherence
Serve as the primary PMO interface between Latin America delivery teams and the global PMO/transformation construct.
Ensure adherence to global delivery standards (methodology, controls, artifacts, stage gates, OKR definitions and monitoring) and embed global governance expectations into regional execution.
Identify, translate, and implement global best practices into the Latin Americaportfolio; share regional lessons learned back to global teams.
Integrated Planning & Delivery Management
Support build and maintainance of integrated delivery plans across multiple workstreams, milestones, and interdependencies from the Operations standpoint.
Operations Transformation Execution
Support process and operating model change delivery, including rollout planning, readiness, cutover coordination, and adoption tracking as needed.
Own and drive benefits realisation (e.g. MEP/risk reduction, efficiency, capacity creation, service levels improvement, enhanced quality) and align delivery to measurable targets.
Executive Communication
Produce crisp, decision-oriented updates for senior regional and global stakeholders, highlighting progress, blockers, trade-offs, and delivery forecasts.
Tooling & Ways of Working
Manage work intake and delivery tracking using Agile practices and tools such as monday.com and Jira (dashboards, workflows, backlogs, sprint tracking where applicable).
Integrate artificial intelligence solutions to enhance project outcomes and reporting to enhance data-driven decision-making and efficiency.
Required Qualifications
5–7 years of experience in PMO, program/project management, or portfolio delivery roles, ideally supporting Operations and/or large cross-functional initiatives.
Demonstrated ability to operate within a global governance model and ensure regional adherence to enterprise standards.
Strong command of Agile delivery concepts and hands-on experience using monday.com and Jira for planning, tracking, and reporting.
Excellent stakeholder management and executive communication skills; ability to synthesize complex topics into clear decision points.
Preferred Qualifications
Experience delivering operations/process transformation (process redesign, operating model, controls uplift, service improvement, automation enablement).
Certifications such as PMP / SAFe / Scrum Master (or equivalent).
Portuguese (written and spoken) is beneficial.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
