Monitoring ServiceNow incident queues for your assigned functional areas
Performing initial evaluation and triage of support tickets
Communicating directly with impacted users to understand reported issues
Analyzing issues and determining the appropriate path to resolution
Performing SAP configuration changes as needed to resolve break/fix issues
Coordinating with technical teams when development or cross-functional support is required
Working with business users to validate solutions and capture test evidence
Documenting analysis, actions taken, and resolution details in accordance with support processes
Documenting analysis, actions taken, and resolution details in accordance with support processes
BA/BS degree in Computer Science, Engineering, Information Technology, or a related field
5 to 8 years of experience in an SAP-related IT role
Exposure to S/4HANA and ECC is preferred
Experience with NACE output determination and BRF+
Experience with ALE / IDOC inbound and outbound integration
Experience with modern event-based, SAP API integration is preferred
Hands-on experience supporting SAP PP/PI (Process Industry) Production and MM Purchasing and Inventory Management module process areas
Preferred experience supporting Oil and Gas, Process Industry, and/or Consumer Packaged Goods (CPG) organizations
Excellent written and verbal communication skills in English
Strong knowledge of SAP Production Planning for Process Industries (PP/PI), Resources, Bills of Material, Master Recipe, ATP, MRP and their related functions
Strong knowledge of SAP Material Management processes – Source Lists, Purchasing Info Records, Pricing, Outline Agreements, Purchase Requisitions, Purchase Orders, Approval Workflow, Material Movements, Physical Inventory and related functions.
Strong knowledge of SAP configuration nodes related to materials management and production planning process areas
Experience with Rev-Trac, Cloud ALM, or similar tools used to transport changes across system environments
Experience using ServiceNow or a similar ITIL-based service management tool to manage requests, incidents, and problems
Strong analytical and problem-solving skills
Ability to work effectively with business users, technical teams, and cross-functional stakeholders
Ability to manage multiple support issues and priorities in a fast-paced environment
Self-starter with a proactive mindset and strong attention to detail
Knowledge/Skills/Competencies
At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.
