20 publicaciones de empleo destacadas en satisfaction supervisor (¡Están contratando!)

SUPERVISOR, OPERATIONS, BILINGUAL
Qualfon —Juárez, CDMX
- Tiempo completo
- Bilingüe
- Bachillerato
- Licenciatura
Reforma, Chiapas, MX- Service Supervisor -Subsea Safety System
Halliburton —Reforma, Chis.
- Tiempo completo
- Administración de personal
- Licenciatura
Regional Category Buyer - Production Equipment & OEM Services - MEX
Continental —San Luis Potosí, S. L. P.
- Inglés
Facility Vendor & Client Services Coordinator
Touch Support —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Microsoft Outlook
- Inglés
Postulación rápida
12d
Supervisor de Implementaciones
UPS —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
1d
Development Manager
Prologis —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Disponible para viajar
Manager - Restaurant I
Marriott International, Inc —Guadalajara, Jal.
- Tiempo completo
- Bachillerato
- Servicio de alimentos y bebidas
Customer Experience Associate
North American Production Sharing —Tijuana, B.C.
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Microsoft Office
Postulación rápida
Customs Supervisor.
Ford de México —Naucalpan, Méx.
- Tiempo completo
- Bilingüe
- Inglés
- Licenciatura
1d
Field Service Engineer
JBT Marel —San Andrés Cholula, Pue.
- Tiempo completo
- Servicio al cliente
- Inglés
- Licenciatura
- Seguro dental
- Seguro de la vista
Maintenance Supervisor
Bodycote North America —Monterrey, N. L.
- Mantenimiento
- Inglés
- Microsoft Office
Postulación rápida
3d
OPEX Manager
Eaton —Querétaro, Qro.
- ERP systems
- Mantenimiento
- Microsoft Office
1d
Operations Manager
Vertiv —Mexicali, B.C.
- Correo electrónico
- Bilingüe
- Microsoft Word
- Microsoft Excel
Payroll Coordinator (Temporal)
Eaton —San Luis Potosí, S. L. P.
- Por temporada
- Inglés
- Licenciatura
- Mejora continua
Accelerate Development Trainee Program - Financial Analyst
Bosch Group —Aguascalientes, Ags.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Postulación rápida
Quality Supervisor
Autoliv Inc. —Aguascalientes, Ags.
- Mejora continua
5d
Construction Logistics Manager - Hotel Construction Development
Turner & Townsend —América, CDMX
- Tiempo completo
- Administración de personal
- Mejora continua
- Experiencia en construcción
Postulación rápida
Agente Telefonico Bilingüe
Totum Talent —San Pedro Garza García, N. L.
- Bilingüe
- Servicio al cliente
- Sin necesidad de experiencia
Pool & Beach Supervisor
Four Seasons —Cabo San Lucas, B.C.S.
- Tiempo completo
- Administración de personal
- Inglés
- Bachillerato
5d
Senior Operations Manager / District Manager – San Ignacio, Belize
Fusion CX —San Ignacio, Sin.
- Administración de personal
- Inglés
- Microsoft Office

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SUPERVISOR, OPERATIONS, BILINGUAL

Qualfon -
Juárez, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Bilingüe
Bachillerato
Licenciatura
Capacitación
Habilidades de organización
Liderazgo
Habilidades de comunicación

Descripción completa del empleo

Overview:

Mission: As a Contact Center Supervisor at Qualfon, you will lead a team of dedicated contact center associates, ensuring the best performance, employee engagement and development, and client satisfaction.

This role spans three critical dimensions: Mentor, Manager, and Messenger upholding the STRIDES values of Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality, and demonstrating by example
the four agreements at Qualfon to Keep-Commitments, Add-Value, Move-Fast, and Spend-Wisely.

Dimensions of Leadership:

1. Mentor: Help others succeed in their personal and company goals. Know and understand each team member and ensure that all persons are supported to reach their full potential. Works on improving his/her own knowledge, skills, and abilities.

Coaching and Development:
Provide ongoing coaching and guidance to contact center agents for excellence.
Comply with Coaching, Quality Performance Metrics (QPM), and Performance Improvement Plan (PIP) policies and procedures.
Assist team members in discovering their total vocation and support their growth.
Create a positive learning environment, providing regular feedback and facilitating ongoing skill
development.
Qualfon Mission Leaders, as Mentors, prioritize integrity. They nurture individual growth, treat others with
respect, and uphold ethical standards while also complying with the laws of each country, state, or region where
Qualfon operates.

2. Manager: Make sure that we meet our responsibilities and deliver results to the best of our abilities.
o Client and Internal KPIs:
Attending client Key Performance Indicators (KPIs) and internal KPIs, such as Attendance and Attrition.
Assists Quality Assurance Review (QAR) in conducting Root Cause Analysis (RCA) and participates in the activities initiated by QAR for the improvement of the team’s performance.
Analyze workflows to identify areas for improvement, streamlining processes to enhance efficiency and customer satisfaction.
Uphold Qualfon standards by monitoring interactions, ensuring adherence to scripts and providing constructive feedback to the agents. Regularly update and maintain coaching scorecards.

Qualfon Mission Leaders, as Managers, prioritize results and teamwork. They manage the resources entrusted to them, emphasizing the importance of reaching targets for profitability.

3. Messenger: Represent Qualfon in a professional manner. Work to create a positive environment.

Communicate clearly across all channels and platforms.
Conduct regular team meetings and huddles for center updates.
Provide timely KPI updates and coaching logs.
Promote transparent communication between agents, management, and other departments, addressing concerns and fostering collaboration.
Represent your team's needs and successes to senior management.
Qualfon Mission Leaders, as Messengers, prioritize constant encouragement and active listening. They execute mission-driven communication, positive problem-solving, clear expression, and empathetic listening.

Qualifications:

High School Diploma (required); college degree or some college coursework (preferred).
Excellent communication skills, both written and verbal.
Proficiency in computer literacy.
Analytical and logical thinking abilities.
Strong planning and organizational skills.
At least 1 year (2 years preferred) of team leadership experience in a contact center setting, or
completion of Qualfon Supervisor certification and On-The-Job-Training

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satisfaction supervisor empleos

SUPERVISOR, OPERATIONS, BILINGUAL

Reforma, Chiapas, MX- Service Supervisor -Subsea Safety System

Regional Category Buyer - Production Equipment & OEM Services - MEX

Facility Vendor & Client Services Coordinator

Supervisor de Implementaciones

Development Manager

Manager - Restaurant I

Customer Experience Associate

Customs Supervisor.

Field Service Engineer

Maintenance Supervisor

OPEX Manager

Operations Manager

Payroll Coordinator (Temporal)

Accelerate Development Trainee Program - Financial Analyst

Quality Supervisor

Construction Logistics Manager - Hotel Construction Development

Agente Telefonico Bilingüe

Pool & Beach Supervisor

Senior Operations Manager / District Manager – San Ignacio, Belize

Quiero recibir la alerta de empleo más reciente para satisfaction supervisor

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