Job Description Summary
We are looking for a Director, Professional Services PMO to lead the strategic and operational execution of our PMO function within an assigned region. This role is responsible for driving adoption of global PMO standards, methodologies, and governance practices while partnering closely with regional delivery leadership to improve execution quality, delivery predictability, and portfolio health.
Reporting to the VP of PMO, this leader serves as the regional point of contact for delivery governance, project quality, operational reporting, and continuous improvement. The role partners closely with Delivery Leadership, Sales, Finance, Customer Success, and Professional Services teams to ensure projects are well planned, governed effectively, and consistently delivered in alignment with customer expectations and business objectives.
Key Responsibilities
Delivery Governance & Project Quality
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Champion adoption of global PMO methodologies, standards, tools, and governance practices across the region.
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Conduct regular project quality reviews to ensure project plans, milestones, financial forecasts, risks, issues, and customer commitments accurately reflect project health.
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Partner with Project Managers and Delivery Leaders to improve planning rigor, execution discipline, and overall delivery consistency.
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Identify delivery trends and recurring issues and work with regional leadership to implement corrective actions and continuous improvement initiatives.
Deal Review
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Partner with regional Sales and Delivery leadership through structured deal review cycles, assessing project scope, implementation approach, staffing feasibility, delivery risk, and commercial considerations prior to contract signature.
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Ensure Statements of Work are deliverable, aligned with regional delivery capabilities, and consistent with global PMO standards.
Audit & Compliance
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Lead regional project audit readiness and governance reviews, ensuring engagement documentation, project controls, work plans, and time reporting comply with established PMO standards and corporate policies.
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Partner with Finance and Revenue Recognition teams on audit requests and corrective actions as needed.
PMO Tools & Methodology Adoption
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Drive regional adoption of global PMO templates, tools, and methodologies.
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Partner with the VP of PMO to identify opportunities to improve processes, enhance project management tools, and pilot new capabilities that improve delivery execution and project visibility.
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Promote consistent use of project management tools to ensure accurate and timely project reporting.
Continuous Improvement & Automation
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Identify opportunities to simplify and automate PMO processes using modern technologies, including AI-enabled capabilities.
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Partner with the global PMO organization to pilot and deploy automation that improves project quality, reporting efficiency, work plan management, and delivery insights.
Regional Portfolio Governance & Reporting
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Lead regional portfolio governance and operating cadences, providing visibility into delivery performance, project health, forecasts, and emerging risks.
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Ensure project work plans remain current, milestones are maintained, and project data accurately reflects delivery status.
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Support executive business reviews through meaningful dashboards and operational insights that enable proactive decision making.
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Partner with regional delivery leadership to continuously improve forecasting accuracy, delivery predictability, and overall portfolio performance.
Leadership & Coaching
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Coach and mentor Project Managers on project planning, governance expectations, and PMO best practices.
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Foster a culture of accountability, continuous improvement, and delivery excellence across the regional PMO organization.
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Build strong partnerships across Delivery, Sales, Finance, Customer Success, Product, and other cross-functional teams.
What We're Looking For
Experience
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8–12+ years of experience in PMO leadership, Professional Services, Consulting Operations, or Delivery Operations within a global SaaS or enterprise technology organization.
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Demonstrated experience improving delivery governance, portfolio management, project quality, and operational execution across large, complex services organizations.
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Experience partnering with regional delivery leadership to improve execution, delivery consistency, and customer outcomes.
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Experience supporting structured deal reviews, project governance, audit readiness, and executive reporting.
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Experience leading organizational change and driving adoption of standardized delivery methodologies and governance practices.
Tools & Technical Fluency
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Strong experience with PSA platforms (Upland, Certinia, or similar) and CRM systems (Salesforce preferred).
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Working knowledge of project and portfolio management tools such as Jira, Smartsheet, Microsoft Project, or similar platforms.
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Practical experience leveraging AI and automation to improve operational efficiency, reporting, project management, and delivery insights.
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Advanced Excel and Business Intelligence skills (Power BI, Tableau, Looker, or similar).
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Understanding of services financial management and revenue recognition principles.
Skills & Attributes
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Strong analytical and business acumen with the ability to evaluate project health, delivery risk, forecasting accuracy, work plan quality, and portfolio performance.
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Excellent executive communication and stakeholder management skills.
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Proven ability to influence cross-functional teams within highly matrixed organizations.
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Passion for coaching and developing project managers while fostering a culture of delivery excellence and accountability.
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Comfortable operating in a fast-paced environment with a continuous improvement mindset and a focus on scalable, repeatable processes.
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Bachelor's degree in Business, Operations, Finance, or a related field required; MBA preferred.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
