20 publicaciones de empleo destacadas de automation lead en zapopan, jal (¡Están contratando!)

Administrator (Tools & Automation)
HCLTech —Guadalajara, Jal.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Onboarding Implementation Specialist
Nextiva —Guadalajara, Jal.
- Tiempo completo
- Servicio al cliente
- Microsoft Office
- Presencial
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
2h
Staff Consulting Architect - Unified Storage & Data Infrastructure
Nutanix —Guadalajara, Jal.
- Tiempo completo
- Azure
- Administración de personal
- Informática
5h
Automation Technician
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Diagramas
- Ensamblaje
- C++
9h
Staff Consulting Architect - NC2-Flow
Nutanix —Guadalajara, Jal.
- Tiempo completo
- Azure
- Informática
- Inglés
5h
Senior Application Software Engineer
Oracle —Zapopan, Jal.
- Tiempo completo
- Oracle
- SQL
- Mejora continua
4h
Senior Financial Analyst Large Format FP&A
HP —Tlaquepaque, Jal.
- $147,200 a $223,100 por año
- Tiempo completo
- Administración de personal
- Licenciatura
- Negocios
- Seguro de vida
Director of Engineering - Shared Applications
Deluxe Media —Guadalajara, Jal.
- Tiempo completo
- Java
- Mejora continua
- JavaScript
- Seguro dental
- Seguro de la vista
Salesforce Production Support Engineer
Fixity Technologies —Guadalajara, Jal.
- Hasta $60,000 por mes
- Tiempo completo
- Trabajo híbrido
- Experiencia en ventas
- Salesforce
- Inglés
Postulación rápida
IT Systems & AI Automation Engineer
Molina Insurance Group —Zapopan, Jal.
- Desde $25,000 por mes
- Tiempo completo
- Administración de personal
- Informática
- Servicio al cliente
Postulación rápida
13d
System Administrator
Insulet Corporation —Guadalajara, Jal.
- Tiempo completo
- Mantenimiento
- Licenciatura
- Sin título de educación superior
Lead Site Reliability Engineer (SRE)
EPAM Systems, Inc. —Guadalajara, Jal.
- Azure
- DevOps
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
9d
Project Manager - Scrum Master
HCLTech —Guadalajara, Jal.
- Administración de personal
- Mejora continua
8d
Manufacturing Test Engineer
Tesla —Guadalajara, Jal.
- Informática
- Disponibilidad para viajar hasta un 50 %
- C++
Staff Consulting Architect - NDB
Nutanix —Guadalajara, Jal.
- Tiempo completo
- Azure
- Oracle
- Administración de personal
5h
WordPress Developer & UX/SEO Specialist
Legal Management Group —Guadalajara, Jal.
- Tiempo completo
- Inglés
- JavaScript
- Habilidades de comunicación
Postulación rápida
Marketing Automation Specialist
BlackBox Strategies —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
HR Technology Security Analyst
HP —Tlaquepaque, Jal.
- Tiempo completo
- Administración de personal
- Informática
- Licenciatura
14d
Lead Quality Engineer
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- DevOps
- Gestión de venta al por menor
13d
Staff Gen AI Developer
Varicent —Guadalajara, Jal.
- $990,600 a $1,300,000 por año
- Home Office (Desde casa)
- Azure
- Informática
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida

Quiero recibir la alerta de empleo más reciente para automation lead en zapopan, jal

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Administrator (Tools & Automation)

HCLTech -
Guadalajara, Jal.

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Información del empleo

Hace 8 días

Cualificaciones

Microsoft Powerpoint
Microsoft Word
ITIL Foundation
Microsoft Excel
Administración de personal
Gestión de incidentes
Gestión de servicios de TI
Análisis de datos
Mantenimiento
Microsoft Office
ServiceNow
Liderazgo
Habilidades de comunicación
Negociación

Descripción completa del empleo

Guadalajara, Jalisco
Job Summary

We are seeking a highly motivated and experienced Problem Manager to lead and mature the organization\'s Problem Management process in alignment with ITIL best practices. The Problem Manager will be responsible for identifying, analyzing, trending, and driving the resolution of recurring incidents and underlying root causes to improve service stability, reduce business impact, and enhance customer satisfaction. This role requires strong analytical capabilities, exceptional stakeholder management skills, expertise in ServiceNow, and the ability to communicate technical information effectively to both technical and non-technical audiences.

Key Responsibilities

PProblem Management Own and manage the end-to-end Problem Management lifecycle in accordance with ITIL best practices. Lead root cause analysis (RCA) efforts for major and recurring incidents. Facilitate problem review meetings and coordinate cross-functional teams to identify and eliminate underlying causes of incidents. Track and report on problem records, known errors, corrective actions, and permanent fixes. Ensure timely creation, assignment, tracking, and closure of problem records. Monitor the effectiveness of implemented corrective actions and preventive measures. Trend Analysis & Service Improvement Perform detailed trend analysis of incidents, outages, and recurring service disruptions. Identify patterns and systemic issues affecting service availability and performance. Develop actionable recommendations to reduce incident volumes and improve service reliability. Drive continual service improvement initiatives through data-driven insights. Produce executive-level reporting and recommendations based on problem trends and operational metrics. ServiceNow Administration & Reporting Leverage ServiceNow Problem Management modules to manage and track problem records. Develop and maintain ServiceNow reports, dashboards, scorecards, and reporting templates. Monitor KPIs and metrics related to incident reduction, problem resolution, and service improvement. Ensure data quality and accuracy within ServiceNow records and reporting. Stakeholder Management & Communication Act as the central point of coordination between technical teams, support organizations, vendors, and business stakeholders. Present findings, trends, root causes, and service improvement recommendations to leadership and customer stakeholders. Translate complex technical issues into clear, concise business-oriented communications. Foster collaboration across teams to drive ownership and accountability for corrective actions. Provide regular updates to leadership on problem management activities and outcomes. Governance & Process Compliance Ensure adherence to Problem Management policies, processes, and ITIL standards. Promote best practices and continuous process improvements across IT operations. Support audits and compliance activities related to Problem Management processes. Collaborate with Incident, Change, and Service Management teams to improve overall operational effectiveness.

Skill Requirements

ITIL v3 Foundation or ITIL 4 Foundation Certification. Minimum 3 years of relevant experience in Problem Management within a large-scale IT environment. Strong hands-on experience with ServiceNow, including: Report development Dashboard creation Template development and maintenance Problem Management workflows Demonstrated expertise in incident trend analysis, root cause analysis, and continual service improvement. Strong understanding of IT Service Management (ITSM) principles and ITIL processes.

Other Requirements

Required Skills & Competencies Technical Skills ServiceNow reporting, dashboards, and workflow management. Root Cause Analysis (5 Whys, Fishbone, Fault Tree Analysis, etc.). Data analysis and trend identification. Knowledge of Incident, Problem, Change, and Major Incident Management processes. Advanced proficiency in Microsoft Office Suite, particularly: Microsoft Excel Microsoft PowerPoint Microsoft Word Leadership & Interpersonal Skills Exceptional servant leadership capabilities. Strong collaboration, facilitation, negotiation, and influencing skills. Ability to build strong relationships across technical and business teams. Strong customer-service orientation and focus on business outcomes. Self-motivated, energetic, and results-driven professional with a strong work ethic. Communication Skills Excellent written and verbal communication skills. Ability to communicate effectively with executive leadership and technical teams. Capability to translate technical concepts and remediation activities into business-friendly language for non-technical stakeholders. Personal Attributes Strong analytical and problem-solving abilities. Detail-oriented with the ability to manage multiple priorities. Quick learner with the ability to rapidly understand new technologies, processes, and business environments. Continuous improvement mindset with a passion for operational excellence. Preferred Qualifications

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automation lead empleos en zapopan, jal

Administrator (Tools & Automation)

Onboarding Implementation Specialist

Staff Consulting Architect - Unified Storage & Data Infrastructure

Automation Technician

Staff Consulting Architect - NC2-Flow

Senior Application Software Engineer

Senior Financial Analyst Large Format FP&A

Director of Engineering - Shared Applications

Salesforce Production Support Engineer

IT Systems & AI Automation Engineer

System Administrator

Lead Site Reliability Engineer (SRE)

Project Manager - Scrum Master

Manufacturing Test Engineer

Staff Consulting Architect - NDB

WordPress Developer & UX/SEO Specialist

Marketing Automation Specialist

HR Technology Security Analyst

Lead Quality Engineer

Staff Gen AI Developer

Quiero recibir la alerta de empleo más reciente para automation lead en zapopan, jal

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