Salesforce Production Support Engineer
Job Description:
- 3+ years of experience within Software development, Integration using Apex,
Flows, Force.com, Asynchronous process, LWC, Aura, Data migration, CRMA, AI,
CPQ, nCino etc
- Experience in banking and Financial services including in-depth knowledge of loan
Lifecyle, Sales and Marketing functional knowledge.
- Good knowledge of Salesforce products and services, including Sales Cloud,
Financial & Marketing Cloud, Partner Communities, Service Cloud
- Expertise in various technical areas such as data modeling, integration, security
and customization - should be able to review codes and suggest best practices of
implementations.
- Understands user and process requirements and ensures those requirements can
be achieved through high-quality deliverables.
- Demonstrate effective, strong and clear communication/collaboration with LOBs,
Stakeholders and Customers on daily basis.
- Understands business requirements and provides timely solutions within defined
SLAs
- Creates system documentation/play book(s) and serves as a lead technical
reviewer and contributor in requirements, design and code reviews.
- Serves as a resource to the business and/or as a technical resource to cross functional third party and internal team members on highly complex design/code
reviews.
- Provide production support and handle operational issues, and be willing to
perform manual activities or tasks whenever required to maintain service
continuity.
- Troubleshoot complex problems and recommend solutions or practices relative to
root cause analyses and identification of solutions for improving system
performance and availability.
- Experience troubleshooting performance and Governor limits related
issues/exceptions(leveraging ApexGuru and Scale center), should actively
participate in automations and other PI activities.
- Typically anticipates opportunities and proactively and consistently champions
innovative solutions cross-functionally and across the Enterprise.
- Work cooperatively with team members in global offices, across various time zones
to meet deadlines.
- Work closely with cross functional teams to ensure smooth delivery and issues
resolutions
- Facilitate and actively participate in meetings with representatives from business
and/or IT units.
- Take accountability for quality of deliverables, provide status on development
effort, and deliver on time and as per specifications
Sueldo: Hasta $60,000.00 al mes
Pregunta(s) de postulación:
- Are open to work Hybrid on GDL?
Experiencia:
- Salesforce Marketing Cloud: 3 años (Obligatorio)
Idioma:
Lugar de trabajo: remoto híbrido en Guadalajara, Jal.
