Position Summary
We are seeking an experienced IT Systems Integration & AI Automation Engineer to oversee our company's technology infrastructure, provide technical support, and lead automation and artificial intelligence initiatives. This role is responsible for ensuring the reliability of business systems, integrating applications, implementing AI-driven solutions, and improving operational efficiency through technology.
The ideal candidate is a proactive problem solver with strong technical expertise who enjoys working across multiple areas of IT—from end-user support and systems administration to automation, integrations, cybersecurity, and AI-powered business solutions.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support for employees across hardware, software, operating systems, and business applications.
- Configure, deploy, maintain, and troubleshoot computers, printers, mobile devices, and peripheral equipment.
- Manage user accounts, permissions, email accounts, and software licenses.
- Support employee onboarding and offboarding by provisioning and deactivating system access.
- Monitor IT assets, equipment inventory, and software subscriptions.
- Diagnose and resolve technical issues efficiently while maintaining high service standards.
Systems Administration
- Administer cloud-based platforms and business applications.
- Monitor system performance, availability, and reliability.
- Configure user roles, permissions, and security settings.
- Perform software updates, maintenance, and system optimization.
- Manage backups and support disaster recovery procedures.
- Maintain documentation for systems, configurations, and IT processes.
Automation & Process Improvement
- Analyze existing business processes and identify automation opportunities.
- Design, develop, and maintain automated workflows across departments.
- Build scalable solutions that reduce manual work and improve operational efficiency.
- Optimize existing automation and continuously improve business workflows.
- Document automation processes and provide training when necessary.
Artificial Intelligence Solutions
- Develop and implement AI-powered assistants that integrate with business applications.
- Create intelligent workflows capable of retrieving, processing, and presenting business information.
- Implement AI solutions for reporting, document management, customer service, internal knowledge management, and operational support.
- Research and recommend emerging AI technologies that improve productivity.
- Maintain AI solutions and continuously optimize their performance.
Systems Integration
- Integrate internal and third-party applications using APIs, web services, middleware, and automation platforms.
- Ensure accurate synchronization of information between business systems.
- Troubleshoot integration failures and maintain system reliability.
- Collaborate with vendors and internal stakeholders during technology implementations.
Data & Reporting
- Develop dashboards and automated executive reports.
- Consolidate information from multiple business applications.
- Maintain reporting accuracy and data consistency.
- Support departments by providing operational and analytical reports.
Infrastructure & Security
- Support network infrastructure and connectivity.
- Implement cybersecurity best practices.
- Manage user authentication and access controls.
- Maintain endpoint protection and software security updates.
- Assist with technology risk management and compliance initiatives.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related field (preferred).
- Minimum of 3 years of experience in Information Technology, Systems Administration, Automation, or related technical roles.
- Experience supporting cloud-based business environments.
- Strong troubleshooting and analytical skills.
- Excellent organizational and communication abilities.
- Ability to manage multiple priorities simultaneously.
- Strong customer service mindset.
Technical Skills
- Windows and macOS administration.
- Microsoft 365 and Google Workspace administration.
- User management and identity/access administration.
- Hardware installation, configuration, and troubleshooting.
- Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Printer and peripheral support.
- Software deployment and maintenance.
- Backup and recovery procedures.
- Cybersecurity best practices.
- Endpoint management.
Systems Integration
- Experience working with REST APIs.
- Webhooks.
- JSON.
- OAuth authentication.
- Data synchronization.
- Third-party software integrations.
- API documentation.
- Cloud application connectivity.
Automation
- Business process automation.
- Workflow design.
- Process optimization.
- Automation logic.
- Error handling.
- Task orchestration.
- Workflow monitoring.
- Business systems integration.
Artificial Intelligence
- AI-powered virtual assistants.
- AI Agents.
- Large Language Models (LLMs).
- Prompt Engineering.
- AI workflow development.
- Intelligent document processing.
- AI-assisted reporting.
- Knowledge management systems.
- Retrieval-Augmented Generation (RAG) concepts (preferred).
- AI solution implementation.
Programming & Scripting
- Python (preferred).
- JavaScript (preferred).
- PowerShell or Bash scripting.
- SQL fundamentals.
- Database querying.
- Basic software development concepts.
Business Intelligence
- Dashboard development.
- KPI reporting.
- Data visualization.
- Data analysis.
- Automated reporting.
- Business analytics.
Preferred Experience
Experience with one or more of the following is considered a strong advantage:
- CRM administration.
- ERP systems.
- HRIS platforms.
- Marketing automation platforms.
- AI implementation projects.
- Cloud infrastructure administration.
- Business Intelligence solutions.
- Process improvement initiatives.
- IT project management.
- Vendor management.
Soft Skills
- Strong analytical thinking.
- Excellent problem-solving abilities.
- Initiative and ownership.
- Strong communication skills.
- Customer service orientation.
- Adaptability.
- Continuous learning mindset.
- Ability to work independently.
- Team collaboration.
- Attention to detail.
- Time management.
- Organization.
- Innovation.
- Critical thinking.
Success Metrics (KPIs)
- System availability and uptime.
- IT support response and resolution times.
- Reduction of manual processes through automation.
- Successful implementation of AI initiatives.
- Employee satisfaction with IT services.
- Security compliance and risk reduction.
- Accuracy of automated reporting.
- Reliability of systems integrations.
- Completion of technology projects within agreed timelines.
- Continuous improvement of business processes.
Why Join Us
You'll have the opportunity to shape the future of our technology ecosystem by implementing innovative AI solutions, developing intelligent automations, and supporting a growing organization. This role offers significant ownership, exposure to modern technologies, and the chance to make a measurable impact on business operations through digital transformation.
Job Type: Full-time
Pay: From $25,000.00 per month
Application Question(s):
- Have you developed or implemented AI-powered virtual assistants, AI agents, chatbots, or other artificial intelligence solutions? If not, please describe any experience you have using AI tools, integrating AI into workflows, or learning these technologies.
Work Location: Remote
