20 publicaciones de empleo destacadas en preferred customer service lead (¡Están contratando!)

Customer Service Manager
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Oracle
- Administración de personal
- Servicio al cliente
- Seguro de vida
Customer Service Sr Specialist
Barry Callebaut —San Pedro Garza García, N. L.
- Servicio al cliente
- Inglés
- Licenciatura
Preferred Customer Associate
UPS —Peñón de los Baños, CDMX
- Tiempo completo
- Servicio al cliente
SUPV III CUSTOMER SERVICE
TE Connectivity —Tlalnepantla, Méx.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Senior Customer Service Representative
Gentherm —Monterrey, N. L.
- Servicio al cliente
- ERP systems
- Microsoft Office
Customer Service / Planner
ZF —Parque Tecnológico Innovación Querétaro, Qro.
- Microsoft Excel
- Microsoft Outlook
- Servicio al cliente
DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS
Pluxee —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
11d
Lead Intake and Executive Assistant
RestoreLink —Desde casa
- $5,000 a $6,000 por semana
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
Postulación rápida
1d
Senior Specialist Customer Supply Chain
Infineon Technologies AG —Guadalajara, Jal.
- Tiempo completo
- ERP systems
- Inglés
- Licenciatura
Customer Service Supervisor
Redial BPO —Nueva, B.C.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
Postulación rápida
Head of Customer Solutions
DEUNA —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Informática
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Team Leader
Viva Engage —Benito Juárez, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Customer Experience, Operations Manager
DoorDash Mexico —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
Postulación rápida
2d
Bilingual Sales Representative
Skysun —Desde casa
- $14,500 a $21,500 por mes
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Experiencia en ventas
- Servicio al cliente
Postulación rápida
4d
E-Commerce Customer Service Manager
MD International Baja —Ensenada, B.C.
- Tiempo completo
- Servicio al cliente
- Inglés
- Sin título de educación superior
- Descuento de empleados
Customer Success Manager
Shiji Group —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Disponible para viajar
Postulación rápida
Controller / Senior Accountant Contractor
Fusion Growth Partners —Álvaro Obregón, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Inglés
Postulación rápida
Remote Resident Manager
Bay Management Group —Querétaro, Qro.
- $227 por hora
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
2d
Customer Fulfillment Supervisor
Mattel —Granada, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Maestría
Postulación rápida
6d
SUPERVISOR, OPERATIONS, BILINGUAL
Qualfon —Juárez, CDMX
- Tiempo completo
- Bilingüe
- Bachillerato
- Licenciatura

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Customer Service Manager

Flex LTD -
Guadalajara, Jal.

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Información del empleo

Tiempo completo

Beneficios

Seguro de vida

Cualificaciones

Oracle
Administración de personal
Servicio al cliente
ERP systems
Experiencia en logística
Inglés
Licenciatura
Mejora continua
Estimación y pronóstico
Experiencia en manufactura
Negocios
Liderazgo
Habilidades de comunicación
Negociación

Descripción completa del empleo

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Manager located in Guadalajara, North Campus.

Reporting to the Director, Program Management the Customer Service Manager is responsible for leveraging data analysis and process flow examinations to identify failures, adherence gaps, and improvement opportunities. Maintains high customer satisfaction by providing problem-solving resources and effectively managing a customer service team.

What a typical day looks like:

Accomplishes customer service objectives by recruiting, selecting, onboarding, training, scheduling, coaching, counseling, and leading team members; communicating expectations and enforcing policies.
Supports strategic planning by providing customer insights and recommendations; executes action plans to improve production, productivity, quality, and service levels.
Meets financial objectives by forecasting needs, managing budgets, tracking variances, and implementing corrective actions.
Defines service requirements through direct customer interaction, site visits, surveys, benchmarking, and data analysis.
Improves service quality by redesigning processes, defining KPIs, and monitoring performance to drive continuous improvement.
Maximizes operational performance by providing help desk resources, resolving technical issues, and identifying system or network failures.
Manages customer order processes to ensure on-time delivery aligned with sales plans.
Ensures proper planning and execution of shipments according to company priorities and customer requirements; communicates delivery commitments.
Completes audits, identifies trends, and leads implementation of system improvements.
Keeps knowledge updated through professional development and industry practices.
Trains staff in tools and systems to increase efficiency and performance.

The experience we’re looking to add to our team:

BA/BS in international business, logistic or related field.
Sr experience in as a planner or a similar position.
Fluent English.
Experience in ERP systems such as Baan, Oracle, SAP.
Leadership experience managing small teams.
Strong client communication skills.
Intermediate negotiation skills.
Experience in manufacturing, electronics environments preferred.
Background in CSR, order management, logistics, or finance with logistics exposure.
Strong understanding of AP processes, basic financial concepts, logistics & international trade.

What you’ll receive for the great work you provide:

Competitive Salary.
Life & Medical insurance.
Christmas Bonus.
Food Coupons.
Saving Fund.
Life Insurance.

KJ12

Job Category

Operations

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

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