20 publicaciones de empleo destacadas en front desk (¡Están contratando!)

Remote Front Desk Representative – Mexico
At Mine Hospitality —Desde casa
- $154 por hora
- Incluye fines de semana
- Home Office (Desde casa)
- Inglés
- Recepción
- Servicios a huéspedes
- Seguro dental
Postulación rápida
4d
Front Desk Agent
Mr. W —Cuauhtémoc, CDMX
- $18,000 por mes
- Incluye fines de semana
- Inglés
- Licenciatura
- Habilidades de comunicación
Postulación rápida
Front Desk/ Gestión de Reservas
La Cima Padel Club —Parque Industrial, Son.
- Tiempo completo
- Inglés
- Actividades administrativas
- Manejo de caja
Postulación rápida
Recepcionista / Front Desk (administrativo)
Grupo Andrade —Cuernavaca, Mor.
- $9,600 a $11,500 por mes
- Tiempo completo
- Recepción
- Experiencia en oficina
Postulación rápida
12d
Front Desk Agent
AccorHotel —Ciudad de México, CDMX
- $14,280 por mes
- Tiempo completo
- Inglés
- Bachillerato
Postulación rápida
RECEPCIONISTA / FRONT DESK CON FUNCIONES ADMINISTRATIVAS – COWORKING
Humanatid —Juárez, CDMX
- $12,000 por mes
- Tiempo completo
- Microsoft Excel
- Inglés
- Microsoft Office
- Oportunidades de crecimiento
Postulación rápida
2d
Front Desk Agent Nocturno
Mondrian —Ciudad de México, CDMX
- $16,000 por mes
- Incluye fines de semana
- Inglés
- Hotel
- Actividades administrativas
- Oportunidades de crecimiento
- Seguro de vida
Postulación rápida
Recepción / Front Desk | Destellos de Luz A.B.P
UDEM —San Pedro Garza García, N. L.
- Tiempo completo
- Microsoft Excel
- Microsoft Office
- Actividades administrativas
Postulación rápida
Recepcionista Front Desk
Volga Hotelier —Cuauhtémoc, CDMX
- $13,500 a $14,000 por mes
- Tiempo completo
- Inglés
- Recepción
- Experiencia en hoteles
- Oportunidades de crecimiento
Postulación rápida
Front Desk Manager
Marriott International, Inc —Cabo San Lucas, B.C.S.
- Tiempo completo
- Servicio al cliente
- Bachillerato
- Recepción
Bilingual Healthcare Virtual Assistant (English/Spanish) - Mexico
Go Hire Virtual —Desde casa
- $8,900 a $11,900 por mes
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Inglés
- Microsoft Office
Postulación rápida
Front Desk Clerk
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Bachillerato
- Servicios a huéspedes
Service Desk Level 1 Analyst (Mexico)
DYOPATH —Ciudad de México, CDMX
- $17,000 por mes
- Incluye fines de semana
- Home Office (Desde casa)
- Informática
- Servicio al cliente
- Microsoft Office
- Seguro de vida
Postulación rápida
2d
Atencion al cliente/Front desk
SMS México S.A. de C.V —Tampico, Tamps.
- $10,000 a $10,001 por mes
- Incluye fines de semana
- Microsoft Excel
- Servicio al cliente
- Bachillerato
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
FRONT DESK MANAGER
CASA INN HOTELES —Querétaro, Qro.
- $15,000 a $16,000 por mes
- Tiempo completo
- Servicio al cliente
- Inglés
- Recepción
- Horarios flexibles
Postulación rápida
2d
Gerente de Recepción
Grupo Presidente —Aguascalientes, Ags.
- $24,000 por mes
- Tiempo completo
- Bachillerato
- Manejo de grupos
- Contabilidad general
- Horarios flexibles
Postulación rápida
RECEPCION / FRONT DESK
SALÓN MANOSANTA —Supermanzana 15, QRoo.
- $11,000 a $12,000 por mes
- Incluye fines de semana
- Español
- Actividades administrativas
- Bachillerato
- Estacionamiento gratuito
- Descuentos y precios preferenciales
Postulación rápida
5d
Front Desk
Ren&Nata —Colonia Polanco, CDMX
- Desde $12,000 por mes
- Incluye fines de semana
- Manejo de caja
- Ventas de mostrador
- Experiencia en oficina
- Seguro de gastos médicos
- Descuento de empleados
Postulación rápida
Front Desk Receptionist
WeDenth —Lomas de Angelópolis, Pue.
- $9,600 por mes
- Tiempo completo
- Inglés
- Actividades administrativas
- Recepción
- Descuentos y precios preferenciales
- Seguro dental
Postulación rápida
10d
ANALISTA - FRONT DESK
MEXTRUST SOLUTIONS MAZATLAN —El Secreto, Sin.
- Incluye fines de semana
- Inglés
- Actividades administrativas
- Licenciatura
- Horarios flexibles
Postulación rápida

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Remote Front Desk Representative – Mexico

At Mine Hospitality
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$154 por hora
Hace 4 días

Beneficios

Seguro dental

Cualificaciones

Plurilingüe
Inglés
Recepción
Servicios a huéspedes

Descripción completa del empleo

Location: Remote — Mexico
Pay: $9.00 USD per hour
Employment Type: Full-Time weekends Included !
Schedule: 9:00 AM – 4:00 PM Eastern Time (Miami, USA)
Weekend availability is required.

About At Mine Hospitality

At Mine Hospitality operates boutique hotels and short-term accommodations across multiple U.S. markets, with a focus on efficient operations, consistency, and strong guest experiences.

Our team does best when people are warm with guests, organized in their work, dependable in execution, and comfortable taking ownership of guest needs from beginning to end.

About the Role

This is a fully remote Front Desk Representative position based in Mexico.

Although you will not be physically located at one of our hotels, you will function as an extension of the front desk team by supporting guests across multiple properties through phone calls, digital messaging, reservation systems, and internal communication channels.

Throughout your shift, you may assist with check-ins and check-outs, answer reservation questions, respond to guest concerns, coordinate with on-site housekeeping and maintenance teams, update property records, and ensure important information is properly documented for the next team member.

This is not a passive customer-service role. You will be expected to stay engaged throughout the shift, manage several systems at once, communicate confidently with guests, and follow through on issues rather than simply passing them along.

What You'll Do

Answer guest phone calls and digital messages throughout the shift
Assist guests with check-in, check-out, access, reservation, and property-related questions
Review arrivals, departures, reservations, and open guest concerns
Follow up with guests regarding unresolved issues or requests
Coordinate remotely with housekeeping, maintenance, property managers, and other operational teams
Update reservation and property-management systems accurately
Maintain clear internal notes, guest records, and shift handoffs
Escalate urgent or unresolved matters to the appropriate manager when necessary
Provide updates regarding property-level concerns or recurring guest issues
Monitor multiple communication platforms while maintaining accuracy and professionalism
Help ensure the next shift receives a complete and organized handoff

Shift Preview

Morning | 9:00 AM – 10:00 AM ET

Start the shift by reviewing arrivals, departures, reservations, open guest matters, property updates, and handoff notes from the previous team.

Strong representatives use this time to identify priorities early and begin the day with a clear understanding of what requires attention.

Midday | 10:00 AM – 1:00 PM ET

This is typically the busiest portion of the shift.

You may be answering calls and messages, assisting with check-outs, responding to reservation questions, coordinating room-readiness updates, communicating with on-site teams, and resolving guest concerns as they arise.

You must be able to move quickly without losing accuracy or professionalism.

Afternoon | 1:00 PM – 4:00 PM ET

The final portion of the shift focuses heavily on guest support and follow-through.

You will continue handling incoming guest needs while completing documentation, following up on open matters, updating internal records, and preparing a clear handoff for the next shift.

A strong finish matters just as much as a strong start.

Schedule Expectations

This is a full-time position with a regular operating window of 9:00 AM – 4:00 PM Eastern Time (Miami, USA).

Weekend availability is mandatory.

Schedules may include weekdays, weekends, and holidays based on operational needs. Regular workdays and days off will be assigned according to the team's schedule.

Applicants should make sure they can consistently work the required schedule based on their local time in Mexico.

Training

Selected candidates will complete structured remote Front Desk training before working independently.Tuesday to Friday, 9am to 4pm EST

Training attendance and successful completion are required as part of the position.

You'll Likely Do Well in This Role If You

genuinely enjoy helping and interacting with guests
are comfortable speaking with guests by phone rather than relying only on messaging
stay warm and professional when guests are frustrated
enjoy structured workflows and daily routines
can work independently without constant supervision
remain organized while managing multiple conversations and systems
communicate clearly in writing
pay attention to details when documenting guest information
take ownership of a problem and follow through until it is resolved
know when an issue can be handled independently and when it needs to be escalated
are dependable about attendance and punctuality

This Role May Not Be a Fit If You

prefer minimal guest interaction
are uncomfortable handling guest complaints
prefer communicating only through text or messaging
dislike documentation, checklists, or written updates
struggle with switching between several systems during a shift
need frequent reminders to complete follow-up tasks
are unavailable on weekends
are looking for a short-term or temporary position

What We're Looking ForRequired

Current residence in Mexico
At least 1 year of experience in a customer-facing role with administrative responsibilities

Relevant experience may include:

Hotel front desk, reservations, or remote hospitality
Remote customer service with direct guest/client contact
Medical or dental reception
Leasing office or residential front desk
Travel, airline, cruise, or tourism guest services
Virtual assistance involving sustained client communication
Customer-service roles that required documentation, follow-up, and problem resolution

Additional requirements:

Fluent spoken and written English
Fluent spoken and written Spanish
Strong professional phone communication skills
Reliable attendance and punctuality
Availability for the full 9:00 AM – 4:00 PM Eastern Time schedule
Weekend availability is required
Availability for holidays based on scheduling needs
Quiet and professional home workspace
Reliable high-speed internet connection
Working computer and headset suitable for guest calls
Comfortable learning and using several systems during the same shift

Preferred

Previous hotel, short-term rental, resort, or hospitality experience
Experience using Cloudbeds, Opera, or another hotel PMS
Previous remote-work experience
Experience handling guest complaints, service recovery, or issue follow-up
Experience coordinating with multiple departments or operational teams
Experience working in small-team environments where individual follow-through is important

Systems You May Use

Our remote Front Desk team works across several platforms, which may include:

Cloudbeds
RingCentral
Whistle
WhatsApp
Google Chat
Google Workspace
Shared operational files and reporting tools

Prior experience with these specific platforms is helpful but not required. You must, however, be comfortable learning new systems quickly.

How to Apply

Please submit your resume and complete all required screening questions.

Part of the interview process will be conducted in English to evaluate the verbal communication skills required for the position.

Applications that do not meet the required schedule or weekend availability may not be considered.

At Mine Hospitality considers qualified applicants without regard to characteristics protected by applicable law.

Job Type: Full-time

Pay: $154.00 per hour

Application Question(s):

Are you available to work the full 9:00 AM – 4:00 PM Eastern Time (Miami) shift?

Yes / No

How would you describe your English proficiency?

Fluent / Advanced / Conversational / Basic

Do you have at least one year of customer-facing experience that also required administrative work, documentation, or follow-up?

Yes / No

Please briefly describe a situation where a customer or guest contacted you with a problem. What did you do to resolve it, and how did you follow up?

Please keep your response under 150 words.

Experience:

remote-work experience?: 1 year (Required)

Language:

English and Spanish fluently (Required)

Work Location: Remote

Postulación rápida

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