About Go Hire Virtual
Go Hire Virtual is a growing virtual staffing agency that connects businesses with exceptional remote professionals across healthcare, technology, administration, customer service, engineering, and business operations.
We partner with healthcare organizations to provide dependable virtual support that enhances patient experiences and improves operational efficiency.
We're looking for an experienced Bilingual Healthcare Virtual Assistant who is fluent in both English and Spanish to support medical front desk operations, patient scheduling, insurance verification, and administrative workflows.
About the Role
As a Bilingual Healthcare Virtual Assistant, you'll serve as the first point of contact for patients, helping deliver a professional, organized, and compassionate experience throughout the scheduling and intake process.
You'll work closely with healthcare providers, administrative staff, and billing teams to coordinate appointments, verify insurance eligibility, maintain accurate patient records, and support daily front office operations.
This position is ideal for someone who enjoys helping patients, communicating clearly, solving problems, and working in a fast-paced healthcare environment.
Key Responsibilities
Patient Communication
- Answer inbound and outbound patient calls in both English and Spanish.
- Assist patients with appointment scheduling, rescheduling, cancellations, and general inquiries.
- Provide professional, courteous, and empathetic customer service.
- Communicate appointment reminders and follow-up information.
Scheduling & Front Desk Support
- Coordinate provider schedules and patient appointments.
- Maintain accurate scheduling records within the practice management system.
- Assist with patient registration and intake documentation.
- Help reduce scheduling conflicts and improve clinic workflow.
Insurance Verification
- Verify insurance eligibility, benefits, deductibles, copays, and coverage prior to appointments.
- Contact insurance carriers to confirm benefits and authorization requirements.
- Document insurance verification accurately within the patient's record.
- Assist patients by explaining insurance information in a clear and professional manner.
Medical Administration
- Maintain accurate patient records using Electronic Health Records (EHR/EMR).
- Update patient demographics, insurance information, and medical documentation.
- Follow HIPAA guidelines and organizational privacy policies when handling protected health information.
- Maintain appointment logs, call documentation, and administrative records.
Team Collaboration
- Work closely with physicians, medical assistants, billing teams, and administrative staff.
- Participate in team meetings and workflow improvements.
- Support additional administrative tasks as assigned.
Required Skills & Qualifications
- Strong proficiency in Electronic Health Records (EHR/EMR) and practice management software (e.g., Athenahealth, Kareo, eClinicalWorks, AdvancedMD).
- Knowledgeable about medical VOIP phone systems (e.g., RingCentral, Vonage, Dialpad) and HIPAA-compliant communication tools.
- Familiarity with medical terminology, insurance coverage concepts (HMO, PPO, Medicare, Medicaid), and medical billing fundamentals.
- Understanding of patient privacy regulations, compliance standards (e.g., HIPAA guidelines), and secure medical records handling.
- Strong verbal and written communication skills in both English and Spanish, tailored to professional yet empathetic patient interactions.
- Experience with patient call data tracking, scheduling metrics (cancellation/no-show rates), and spreadsheet optimization.
- Ability to understand complex medical intake forms, insurance verification documents, and turn them into clear, patient-friendly explanations.
- Strong problem-solving mindset, compassionate reasoning, and extreme attention to detail.
Preferred / Nice to Have
- Knowledge of prior authorization platforms and payor portals (e.g., Availity, NaviNet, Optum).
- Exposure to patient engagement and messaging software (e.g., Klara, Solutionreach, Podium) for SMS appointment reminders.
- Familiarity with medical coding systems (ICD-10, CPT codes) and insurance claims processing.
- Experience in professional patient dispute resolution, handling sensitive medical inquiries, and managing practice FAQs.
- Background or formal training in Healthcare Administration, Medical Assisting, Public Health, Communications, or a related field.
Key Traits for Success
- Highly empathetic, patient, and detail-oriented when handling sensitive patient information.
- Strong independent problem solver who can spot missing variables in complex insurance or scheduling data.
- Comfortable working in a fast-paced environment with dynamic clinical schedules and evolving patient needs.
- Able to manage multiple strict call priorities, patient appointments, and administrative deadlines simultaneously.
Job Requirements
- Reliable computer (Intel i5/i7 or equivalent)
- Minimum 50 Mbps wired internet connection
- Noise-canceling headset
- Quiet home office suitable for conducting live virtual training
- Webcam for daily meetings and other online sessions
- Proficient in Google Workspace or Microsoft Office
- Comfortable using Zoom and other online collaboration tools
- Work Schedule: Comfortable working US time zone schedules
Important:
- Ensure that the resume you send is in English. Resumes in other languages may not be considered.
- This is an URGENT ROLE, thus, we do NOT ACCEPT applicants who are currently employed full-time, seeking part-time work, on floating status, or currently rendering a notice period.
Job Types: Full-time, Permanent
Pay: $8,900.00 - $11,900.00 per month
Work Location: Remote
