20 publicaciones de empleo destacadas en customer technology advisor (¡Están contratando!)

Entry Level Technical Support Engineer
Microsoft —Ciudad de México
- Tiempo completo
- Informática
- Experiencia en ventas
- Servicio al cliente
User Management Advisor (Premium User Experience)
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Licenciatura
- Descuento de empleados
Postulación rápida
3d
Customer Service Representative I
AIT Worldwide Logistics, Inc. —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Customer Operations Advisor
HP —Tlaquepaque, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Sr. LogScale/NG SIEM Customer Success Manager - Bilingual (Spanish/English) (Remote)
CrowdStrike —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Servicio al cliente
Senior Director, Technology
DYOPATH —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
- Presupuestos
- Liderazgo
Postulación rápida
Broadcaster Management Advisor (Bilingual English & Spanish)
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
- $25,000 a $28,000 por mes
- Tiempo completo
- Trabajo híbrido
- Bilingüe
- Microsoft Excel
- Administración de personal
Postulación rápida
3d
Customer Success Manager
Workana —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Disponible para viajar
Postulación rápida
Field Application Scientist
ABclonal Technology —Ciudad de México, CDMX
- $50,000 a $55,000 por mes
- Tiempo completo
- Doctorado
- Experiencia en ventas
- Inglés
Postulación rápida
Senior Implementation Consultant
BlackLine —Ciudad de México, CDMX
- Oracle
- PMP
- ERP systems
Advocate, Customer Experience (ACE)
Rockwell Automation —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
Sales Representative – Global Manufacturing Network (Remote, Mexico)
Vulcury Venture Studio and Advisors —Desde casa
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- Apertura de nuevos negocios
Postulación rápida
Global Account Manager - America Móvil
Salesforce —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Experiencia en ventas
14d
Customer Success Manager - Commerce Cloud
Salesforce —Ciudad de México, CDMX
- Incluye fines de semana
- Mercadotecnia
- Salesforce
- Inglés
2d
International Operations Agent II
AIT Worldwide Logistics, Inc. —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Bachillerato
- Uso de computadora
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Sharepoint Customer Engineer Bilingual (English and Spanish)
Concentrix —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Azure
- DevOps
1d
International Operations Agent I
AIT Worldwide Logistics, Inc. —San Pedro Garza García, N. L.
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Office
- Bachillerato
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
10d
Customer Success Engineer - Mexico City - Hybrid
Gigamon —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- Licenciatura
14d
TS&A - Technology Strategy Consultant (MX)
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Oratoria
Blue Yonder WMS Software Developer «Advisor» Hybrid(CDMX-Monterrey)
Information Technologies Consultant Home S.A. de C.V. —Ciudad de México, CDMX
- Azure
- Administración de personal
- Informática

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Entry Level Technical Support Engineer

Microsoft -
Ciudad de México

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Información del empleo

Tiempo completo

Cualificaciones

Informática
CSS
Experiencia en ventas
Servicio al cliente
Inglés
SQL
Licenciatura
Gestión de venta al por menor
Tecnologías de la información

Descripción completa del empleo

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role is Microsoft onsite only.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Product/Process Improvement:

Uses available tools to deliver solutions for customer issues of limited scope.
Identifies potential defects and escalates to more senior engineers to resolve.
Follows processes provided by the business.
Provides feedback to improve products to more senior engineers or technical advisors.
Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.

Readiness:

Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.

Response and Resolution:

Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.

Qualifications

Required Qualifications:

- Bachelor's degree in Computer Science, Information Technology (IT), or related field
o OR 1+ years of technical support, technical consulting experience, or information technology experience
o OR Certifications in SQL, coding, development, or other related certifications
o OR equivalent experience
- Experience working in a multicultural or global team environment
- Ability to read, write and speak fluent English

Preferred Qualifications:

Experience working in a customer service environment, retail, sales, etc
Experience in using innovative technologies such as AI in every day life.
Experience working in a dynamic team environment.
Experience with problem solving and providing solutions to customers

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

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customer technology advisor empleos

Entry Level Technical Support Engineer

User Management Advisor (Premium User Experience)

Customer Service Representative I

Customer Operations Advisor

Sr. LogScale/NG SIEM Customer Success Manager - Bilingual (Spanish/English) (Remote)

Senior Director, Technology

Broadcaster Management Advisor (Bilingual English & Spanish)

Customer Success Manager

Field Application Scientist

Senior Implementation Consultant

Advocate, Customer Experience (ACE)

Sales Representative – Global Manufacturing Network (Remote, Mexico)

Global Account Manager - America Móvil

Customer Success Manager - Commerce Cloud

International Operations Agent II

Sharepoint Customer Engineer Bilingual (English and Spanish)

International Operations Agent I

Customer Success Engineer - Mexico City - Hybrid

TS&A - Technology Strategy Consultant (MX)

Blue Yonder WMS Software Developer «Advisor» Hybrid(CDMX-Monterrey)

Quiero recibir la alerta de empleo más reciente para customer technology advisor

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