About the Role
We're looking for a detail-oriented and proactive Broadcaster Management Advisor to support our North American broadcaster community. In this role, you'll work closely with broadcasters, internal cross-functional teams, and external partners to ensure smooth daily operations while helping grow community engagement through campaigns, events, and platform initiatives.
If you enjoy working in a fast-paced environment, collaborating with different teams, and using data to improve operations, we'd love to hear from you.
Not negotiable (candidates that not full fill these requirements, will not be taken into consideration):
- Fluent or Native English written and spoken (80% minimum)
- Open to come to the office at least 4 days per week
- Open to work on different shifts/schedules per month as assigned
- Bachelor Degree
- Mexico City, Mexico
- Full-time
Qualifications
Required
- Bilingual proficiency in English and Spanish (written and spoken).
- Experience supporting customers, creators, partners, communities, or operational processes.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Advanced knowledge of Microsoft Excel or Google Sheets, including:
- Pivot Tables
- VLOOKUP/XLOOKUP
- INDEX/MATCH
- SUMIFS
- COUNTIFS
- High attention to detail.
- Ability to manage multiple tasks simultaneously.
- Comfortable working in a fast-paced, collaborative environment.
- Strong problem-solving skills.
Preferred
- Experience working in technology, social media, gaming, creator economy, live streaming, or digital platforms.
- Experience working with cross-functional teams.
- Familiarity with dashboards and operational reporting.
What You'll Do
- Support North American broadcasters with their daily operational needs.
- Review broadcaster applications and auditions while ensuring accuracy and compliance with internal processes.
- Maintain dashboards, reports, and operational tracking documents.
- Coordinate with external partners and internal stakeholders across multiple teams.
- Monitor daily operational activities and ensure timely completion of deliverables.
- Support community engagement initiatives, events, and in-app campaigns to increase participation.
- Analyze operational data and identify opportunities for process improvements.
- Maintain high-quality standards while managing multiple priorities in a dynamic environment.
What We Offer
- Competitive salary + performance bonuses
- International and collaborative work environment
- Opportunity to work with one of the world’s leading live streaming platforms
- Exposure to regional and global operations teams
- Career growth opportunities within a fast-growing Americas organization
Job Type: Full-time
Pay: $25,000.00 - $28,000.00 per month
Experience:
- excel: 3 years (Required)
- customer support: 4 years (Required)
- community management: 4 years (Required)
- microsoft office: 6 years (Required)
Language:
- English (80% minimum) (Required)
Work Location: Hybrid remote in 03103, Del Valle Norte, CDMX
