20 publicaciones de empleo destacadas en collection agent (¡Están contratando!)

Customer Service Support Analyst
Concord Servicing —Ciudad de México, CDMX
- $240,000 a $264,000 por año
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Servicio al cliente
- Seguro dental
- Seguro de vida
Postulación rápida
2d
Collections Agent
TIJSAC —Tijuana, B.C.
- $12,000 a $18,000 por hora
- Turno de 8 horas
- Bilingüe
- Inglés
- Bachillerato
Postulación rápida
Yucateco Linguistic Projects - Latin Script (Remote)
Sigma Group —Yucatán
- Home Office (Desde casa)
- Inglés
- Uso de computadora
FNOL Cabin Agent Bilingual
AIG SEGUROS MEXICO S.A. DE C.V. —Ciudad de México, CDMX
- Incluye fines de semana
- Bilingüe
- Microsoft Word
- Microsoft Excel
Postulación rápida
Qualification Agent (Hostess)
Unlimited Vacation Club —Las Glorias, Jal.
- $14,000 a $15,000 por mes
- Tiempo completo
- Servicio al cliente
- Inglés
- Bachillerato
- Descuentos y precios preferenciales
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Bilingual Collections & Customer Service Agent
F5 BPO Services —Americana, Jal.
- $9,452 por mes
- Medio tiempo
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Support Agent - Mexico
FeverUp —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Inglés
Postulación rápida
LM235: Invocing Agent
FedEx LAC —Querétaro, Qro.
- Tiempo completo
- Servicio al cliente
- Word processing
- Inglés
Collections Agent
Redial BPO —Nueva, B.C.
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
LM236: Sr Invoicing Agent
FedEx LAC —Querétaro, Qro.
- Tiempo completo
- Servicio al cliente
- Word processing
- Inglés
Administrative & Operations Assistant
FeverUp —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Inglés
Postulación rápida
LM235: Invoicing Agent
FedEx LAC —Toluca, Méx.
- Servicio al cliente
- Word processing
- Inglés
22h
FBS - Strategy Consultant II
Capgemini —Aguascalientes, Ags.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Maestría
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Collections Analyst
AIG SEGUROS MEXICO S.A. DE C.V. —Ciudad de México, CDMX
- Correo electrónico
- Microsoft Excel
- Administración de personal
- Servicio al cliente
- Seguro de vida
Postulación rápida
2d
Airport Office Supervisor
JAS Worldwide —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Microsoft Office
- Experiencia en bases de datos
Ciudad de México | Accounting Receivable Agent - Agente Cuentas por Cobrar
Expeditors —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Servicio al cliente
- Plan de adquisición de acciones empresariales
- Seguro de vida
Postulación rápida
Customer Success Manager - Tableau
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Salesforce
Exp Cust Exp Professional
Honeywell —San Luis Potosí, S. L. P.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
12d
Operations Supervisor - Call Center
Redial BPO —Nueva, B.C.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Habilidades de organización
Postulación rápida
2d
Business Intelligence Specialist — Collections Ops
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Administración de personal
- SQL
3d

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Customer Service Support Analyst

Concord Servicing -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
$240,000 a $264,000 por año
Hace 2 días

Beneficios

Seguro dental
Seguro de vida

Cualificaciones

Bilingüe
Power BI
Microsoft Excel
Estadísticas
Plurilingüe
Servicio al cliente
Inglés
Licenciatura
Tablas dinámicas
Recolección de datos

Descripción completa del empleo

The Contact Center Support Analyst serves as a key resource for the generation, analysis, validation, and distribution of contact center performance reports, portfolio performance summaries, incentive tracking, and other operational reporting used to support business decisions and compensation programs.

This position works closely with Operations Management, Contact Center Leadership, and supporting departments to ensure the accuracy, timeliness, and integrity of all metrics that impact agent, team, and departmental performance. The analyst is responsible for maintaining reporting processes, identifying trends and opportunities, validating data, and delivering actionable insights that support operational effectiveness, client reporting requirements, and incentive compensation calculations.

Additionally, the role supports the development and continuous improvement of reporting tools, dashboards, and automated processes to enhance efficiency, reduce manual effort, and improve data visibility across the organization

Duties and ResponsibilitiesStatistical Reporting & Analysis

Generate, maintain, validate, and distribute daily, weekly, monthly, and portfolio operational reports supporting Contact Center performance, client portfolio management, and incentive compensation programs.
Compile, analyze, and monitor key performance indicators (KPIs), including collection performance, recovery rates, promise-to-pay fulfillment, right-party contacts, productivity metrics, service levels, quality measures.
Ensure the accuracy, integrity, and consistency of all reporting data prior to distribution to leadership teams, clients.
Identify trends, anomalies, risks, and reporting discrepancies, providing analysis and recommendations to management for corrective action or process improvement.

Bonus Program Support

Collaborate with management to define, document, maintain, and update incentive compensation methodologies, performance thresholds, and reporting requirements.
Prepare bonus eligibility reports by agent, team, and department based on established performance metrics.
Respond to inquiries from agents and supervisors regarding bonus calculations and data discrepancies.
Maintain historical records of all bonus-related reports for audit and compliance purposes.

Technology & Tools

Develop and improve reporting tools, dashboards, and automated processes to streamline data collection and report generation.
Utilize reporting platforms (e.g., Phoenix Reporting, Excel, Power BI, or similar tools) to produce clear and actionable performance reports.
Evaluate current reporting procedures and recommend improvements to increase efficiency and accuracy.

Collaboration & Support

Work closely with the Contact Center Operations Manager on ongoing department projects related to performance tracking and incentive programs.
Assist with internal audits related to collections statistics and compensation data.
Provide analytical support for special projects including system conversions, mailings, and month-end reporting cycles.

Requirements

Degree in Accounting, Finance, Statistics, Business Administration, or equivalent combination of education and relevant experience. (Preferred not required)
Strong analytical skills with the ability to interpret large data sets and translate them into meaningful reports.
Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, formulas, charts); experience with Power BI or similar reporting tools is a plus.
Knowledge of collections metrics, loan calculations, and contact center performance indicators.
Must be accurate, detail-oriented, and possess excellent organizational skills.
Ability to manage multiple tasks and meet tight deadlines in a fast-paced environment.
Ability to read, write, and speak English fluently; bilingual (English/Spanish) is a plus.
Ability to react to change productively and handle additional tasks as assigned.

Benefits

Salary 22,000

Internet Bonus 400

Voucher Bonus 2,000

Medical Insurance

Dental Insurance

Life Insurance

Postulación rápida

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Operations Supervisor - Call Center

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