Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
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19,000 trained professionals
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300+ locations worldwide
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Fortune 500
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Globally unified systems
Job Description
Scope of Position:
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100% Invoicing Quality: Ensure that all invoices are issued accurately from the first time, eliminating rework and preventing billing discrepancies. Maintain a strong attention to detail to guarantee that all charges, rates, and customer requirements are correctly applied on every transaction.
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Billing Files in Compliance with OPS & SOP: Prepare and manage billing files strictly in accordance with established Operational Process Standards (OPS) and Service Operational Procedures (SOP), ensuring consistency, compliance, and audit readiness at all times.
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Customer Service Excellence: Deliver high-quality customer service to both internal stakeholders (operations, accounting, and other departments) and external customers, addressing inquiries, resolving discrepancies, and maintaining professional communication.
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Systems Knowledge: Demonstrate a strong understanding and effective use of billing management systems and transportation management systems (TMS), ensuring accurate data input, reporting, and process efficiency.
Major Duties and Responsibilities:
Internal Reviews and Monitoring
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Ensure accurate and timely invoicing, maintaining a minimum compliance rate of 95% while adhering to company deadlines and standards.
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Avoid generating invoices older than 30 days to ensure timely revenue recognition and cash flow.
Prevent issuing credit notes older than 60 days, minimizing financial exposure and maintaining accounting accuracy.
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Avoid processing invoice cancellations older than 60 days, ensuring proper billing cycle control.
Perform daily reviews of customs and billing monitoring tools to proactively identify discrepancies or process gaps.
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Analyze billing data and performance indicators using Power BI, identifying trends, inefficiencies, and improvement opportunities.
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Ensure proper integration and validation of billing files, maintaining data consistency between systems.
Distribute invoices efficiently to both internal accounting teams and external customer payment portals or centers.
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Conduct daily reviews of customs documentation to confirm completeness and compliance with billing requirements.
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Review and validate customer credit terms, ensuring alignment with invoicing and collections processes.
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Monitor and reconcile accounts payable and accounts receivable reports to ensure financial accuracy.
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Maintain clear and effective communication with customers to address billing inquiries and resolve issues promptly.
Qualifications
Customer Service
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Answer all incoming calls by the third ring, using one of Expeditors’ standard professional greetings.
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Support team efficiency by answering calls from unattended desks when necessary.
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Ensure pick-up calls are answered promptly (by the third ring), maintaining service quality standards.
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Respond to the night bell when the receptionist is not available, ensuring continuous front-line service.
Training and Development
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Complete a minimum of 52 hours of training annually to support continuous professional development.
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Ensure that at least 50% of training hours are On-the-Job Training (OJT), focusing on practical skills and process improvement.
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Actively seek opportunities to improve technical, operational, and customer service competencies
Email Management
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Maintain a well-organized email structure with dedicated folders for each customer, ensuring easy access and traceability.
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Manage the inbox daily, prioritizing tasks and ensuring timely and professional responses to all communications.
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Keep the email system clean, organized, and aligned with company communication standards.
Attendance and Dress Code
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Adhere strictly to the Expeditors dress code policy, representing the company in a professional manner at all times.
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Be fully prepared and available to work at the scheduled start time each day.
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In case of delay, notify the supervisor or manager before the shift begins, ensuring proper communication and accountability.
Skills
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Proficiency in Microsoft Office tools (Excel, Word, PowerPoint), with the ability to analyze data and prepare reports.
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Strong customer service skills, with the ability to effectively communicate and collaborate with both internal teams and external clients.
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Excellent organizational and multitasking abilities, capable of managing multiple priorities simultaneously while meeting deadlines.
Additional Responsibilities
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Perform any other duties or special assignments as required by the position or assigned by the manager, contributing to overall team and organizational objectives.
Reporting Structure:
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Reports directly to Billing Supervisor, Customs Ops Manager, Customs Manager
Additional Information
Expeditors ofrece excelentes beneficios
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Sueldo competitivo
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Prestaciones superiores a la ley
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Seguro de vida
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Seguro de gastos médicos mayores
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Plan de compra de acciones para empleados
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Programa de Capacitación y Desarrollo de Personal
Expeditors offers excellent benefits
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Competitive salary
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Benefits above the law
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Life insurance
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Insurance of major medical expenses
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Employee Stock Purchase Plan
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Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
