20 publicaciones de empleo destacadas en asap (¡Están contratando!)

Bilingual Consultation Specialist
CustomerHD —Ciudad de México, CDMX
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- Incluye fines de semana
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- Experiencia en ventas
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- Inglés
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- Salesforce
- Inglés
- Seguro de vida
- Programa de referidos
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- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- HVAC
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Customer Service - Consumer Warranty
GGA Solutions —Puebla, Pue.
- Bilingüe
- Servicio al cliente
- Inglés
Monday.com Specialist (Implementation)
Bamboo Works —Desde casa
- Medio tiempo
- Home Office (Desde casa)
- Liderazgo
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DESARROLLADOR FULL STACK CLOUD AWS | DevOps
Nuestro Talento —Puebla, Pue.
- $55,000 a $60,000 por mes
- Tiempo completo
- Trabajo híbrido
- Informática
- DevOps
- Inglés
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3d
Trainee H-M
Safran —Querétaro, Chis.
- Medio tiempo
- Microsoft Excel
- Inglés
- Sin título de educación superior
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Desarrollador Full Stack Cloud AWS DevOps
Idoneus Talent —Puebla, Pue.
- $55,000 a $60,000 por mes
- Tiempo completo
- Trabajo híbrido
- Informática
- DevOps
- Inglés
Postulación rápida
3d
Customer care and losses Agent
GGA Solutions —Puebla, Pue.
- Bilingüe
- Inglés
Accounts Receivable Specialist II
Meltwater Group —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- ERP systems
Sr Product Support Engineer
Meltwater Group —Ciudad de México, CDMX
- Incluye fines de semana
- Inglés
- Maestría
- Experiencia en bases de datos
Supervisor de servicio
Asap Comedores —El Sahuaro, Son.
- Desde $15,000 por mes
- Correo electrónico
- Administración de personal
- Supervisión de personal
- Licenciatura
Postulación rápida
5d
Sales Support Analyst
Lexzau, Scharbau GmbH & Co. KG —City, Hgo.
- Experiencia en ventas
- Salesforce
- Inglés
Talent Acquisition Specialist (Bilingual)
Innovamat —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Inglés
- Reclutamiento
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
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Insurance Service - ITP
GGA Solutions —Puebla, Pue.
- Bilingüe
- Inglés
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NTT Ltd —Guadalajara, Jal.
- Home Office (Desde casa)
- Azure
- Administración de personal
- Java
- Seguro de vida
Insurance Service - CS
GGA Solutions —Puebla, Pue.
- Bilingüe
- Inglés
CONSULTOR SAP BASIS SENIOR
One Way Consulting —Desde casa
- Desde $95,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Habilidades de comunicación
Postulación rápida
5d
SAP FICO
SITIOS Y DOMINIOS, SA DE CV —Ciudad de México, CDMX
- $50,000 a $70,000 por mes
- Tiempo completo
- Trabajo híbrido
- Inglés
- SQL
- Licenciatura
Postulación rápida
9d

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Bilingual Consultation Specialist

CustomerHD
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
$100 a $125 por hora
Hace 7 días

Cualificaciones

Bilingüe
Administración de personal
Plurilingüe
Experiencia en ventas
Servicio al cliente
Centro de llamadas
Inglés
Bachillerato
Etiqueta telefónica
Habilidades de comunicación

Descripción completa del empleo

Consultation Specialist (Personal Injury) - Bilingual

Location: Remote

Schedule: Full-Time Shift Overnight and Weekends

Start Date: ASAP

Compensation: (Based on experience)

About the Role

The Consultation Specialist serves as the first point of contact between prospective clients and the firm and plays a critical role in converting qualified leads into retained cases. This fast-paced, high-volume position requires exceptional communication skills, strong attention to detail, and the ability to engage empathetically with individuals who have recently experienced traumatic accidents or injuries.

The ideal candidate balances compassion with efficiency while ensuring strict adherence to case qualification standards and firm protocols.

Key ResponsibilitiesLead Contact & Conversion

Respond to inbound leads within 3 minutes across phone, web forms, chat, and text
Conduct empathetic, professional conversations with potential clients in vulnerable situations
Build immediate rapport and trust to establish the firm as the client’s advocate
Handle high call volumes while maintaining quality and consistency
Follow up on missed calls, voicemails, and incomplete inquiries
Address objections and concerns about hiring legal representation

Lead Qualification

Assess case viability, potential value, and urgency
Identify case types (e.g., motor vehicle accidents, slip and falls, wrongful death, etc.)
Evaluate liability factors, jurisdiction, and insurance coverage
Screen for conflicts of interest and eligibility criteria
Determine if cases meet firm acceptance standards
Disqualify or refer cases that do not meet firm requirements

Conversion & Retention

Clearly present the firm’s value proposition
Explain the legal process in simple, client-friendly language
Address fee structures and client expectations transparently
Secure verbal commitment and initiate retainer process
Send and follow up on retainer agreements and required documents

Case Documentation & Data Management

Collect and document full accident and injury details
Record all involved parties, witnesses, and insurance information
Capture medical treatment history and provider details
Maintain accurate CRM records and case notes
Ensure proper lead source tracking for reporting and ROI analysis
Monitor case progression through intake stages
Flag urgent or statute-sensitive cases

Client Communication & Support

Serve as primary contact during intake and early case stages
Provide guidance on legal process and expectations
Offer reassurance and emotional support to clients
Respond promptly to client questions and concerns
Coordinate with internal teams to resolve client issues
De-escalate difficult or emotional interactions professionally

Quality Assurance & Compliance

Follow all applicable legal and ethical standards for client intake
Maintain confidentiality in accordance with firm policies
Adhere strictly to intake scripts, procedures, and compliance guidelines
Ensure accurate and complete documentation of all interactions
Participate in quality assurance reviews and ongoing training
Report any ethical or compliance concerns immediately

Required QualificationsEducation

High school diploma or equivalent (required)
Paralegal certificate or legal studies background strongly preferred

Experience

1–2+ years in customer service, sales, or call center environment
Prior experience in a personal injury law firm strongly preferred
Experience handling high-volume inbound/outbound calls preferred
CRM or case management system experience preferred

Skills & Competencies

Exceptional verbal and written communication skills
Strong active listening and empathy skills
Ability to explain complex legal concepts in simple terms
High level of professionalism and phone etiquette
Strong organizational and data entry accuracy
Ability to multitask in a fast-paced environment
Bilingual (Spanish/English) highly preferred or required

Work Environment

Fast-paced, high-volume intake environment
Requires urgency, accuracy, and emotional intelligence
Team-oriented with performance-driven expectations

Job Types: Full-time, Contract

Pay: $100.00 - $125.00 per hour

Application Question(s):

Do you have prior experience in a personal injury law firm?
Do you have prior experience as a Sales Agent?

Language:

English and Spanish (Required)

Work Location: Remote

Postulación rápida

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