20 publicaciones de empleo destacadas en & technical support technician (¡Están contratando!)

Advanced Technical Support Technician ( Portuguese )
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Experiencia en bases de datos
- Mejora continua
6d
Field Services Technician
NTT Ltd —Ciudad de México, CDMX
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IT Support Technician (CDMX)
TransPerfect —Ciudad de México, CDMX
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- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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Automation Project Engineer – Mechanical
Sepro Mexico —El Marqués, Qro.
- $60,000 a $80,000 por mes
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- CAD
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Field Service Technician I
TechnipFMC —Villahermosa, Tab.
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Automation & Technical Support Technician
GE HEALTHCARE —Ciudad Juárez, Chih.
- Horas extra
- Mantenimiento
- Inglés
- Mejora continua
- Horarios flexibles
Data Center Technician
EZSVS USA Inc. —Querétaro, Qro.
- $11,424.82 a $30,683.04 por mes
- Tiempo completo
- Mantenimiento
- Inglés
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Technician (Endo) | CDMX
Boston Scientific —Ciudad de México, CDMX
- Incluye fines de semana
- Enfermería
- Hospital
- Inglés
Production Technician I
Timpl —Desde casa
- $45,000 a $50,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Experiencia en manufactura
- Seguro de vida
Postulación rápida
Desktop Support Senior Technician - Bilingual
TTEC —Ciudad de México, CDMX
- Incluye fines de semana
- Bilingüe
- Licenciatura
- Sin título de educación superior
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Customer Support Technician
Vusion —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Azure
- Inglés
- SQL
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Quality Technician 4th Shift
Nidec AMEC —Desarrollo Salvacar, Chih.
- $1 por día
- Incluye fines de semana
- Administración de personal
- Microsoft Office
- Bachillerato
- Estacionamiento gratuito
- Seguro de vida
Postulación rápida
Engineering Technician
Learntastic —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- CAD
- ERP systems
Postulación rápida
Engineering Technician
Qualcomm —Tijuana, B.C.
- Informática
- Bachillerato
- Uso de computadora
Customer Support Technician
VusionGroup —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Inglés
- SQL
- Vacaciones adicionales o permisos con goce de sueldo
Technical Service Engineering
Xerox —Ciudad de México, CDMX
- Tiempo completo
- Mantenimiento
- Inglés
- Microsoft Office
Quality Technician 3rd shift Temporary
Nidec AMEC —Desarrollo Salvacar, Chih.
- $1 por día
- Tiempo completo
- Administración de personal
- Microsoft Office
- Bachillerato
- Estacionamiento gratuito
- Seguro de vida
Postulación rápida
Test Technician
Advanced Energy Industries, Inc. —Carbajal, B.C.
- Microsoft Excel
- Bachillerato
- Ensamblaje
Critical Environment Operations
Microsoft —Querétaro, Qro.
- Turno de 12 horas
- Azure
- Inglés
- Microsoft Office
Product Technician
BorgWarner —San Luis Potosí, S. L. P.
- Tiempo completo
- Microsoft Office
- Seguro de vida

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Advanced Technical Support Technician ( Portuguese )

Cognizant -
Guadalajara, Jal.

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Información del empleo

Tiempo completo
Hace 6 días

Cualificaciones

ITIL Foundation
Administración de personal
Gestión de servicios de TI
Experiencia en bases de datos
Mejora continua
Portugués

Descripción completa del empleo

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide as Portuguese Advanced Technical Support Technician

Job Summary
1. Job Title : Advanced Technical Support Technician 2. Job Summary : This on site Advanced Technical Support Technician role focuses on managing and enhancing a large scale Service Desk Application Support environment for an international organization ensuring continuous availability high quality incident resolution and user satisfaction while mentoring technical staff and driving process improvements across global business units. 3. Experience : 3 - 5 years 4. Required Skills : Technical Skills: Service Desk App Support Domain Skills: 5. Nice to have skills : Domain Skills: 6. Technology : Service Desk 7. Shift : Availability 4am CST to 6pm CST. Responsibilities : -Manage daily operations of the Service Desk application support function to ensure timely and accurate resolution of incidents and requests while maintaining high customer satisfaction levels. -Coordinate with cross functional teams to analyze recurring issues in the Service Desk platform and implement sustainable fixes that reduce incident volume and improve overall stability. -Design and refine application support workflows for Service Desk tools to optimize ticket handling efficiency and minimize user wait times across multiple business units. -Implement monitoring and alerting strategies for critical Service Desk components to proactively identify performance degradation and prevent service disruptions. -Review complex tickets escalated from support teams and provide expert level troubleshooting and resolution to meet agreed service targets. -Collaborate closely with product owners and engineers to prioritize defect fixes and minor enhancements that directly improve the end user support experience. - -Drive continuous improvement initiatives by analyzing support metrics user feedback and root cause data to enhance processes and tooling. -Ensure strict adherence to organizational policies and compliance requirements within Service Desk operations to protect data integrity and privacy. -Coordinate planned maintenance activities for the Service Desk application ensuring clear communication to users and minimal disruption to business operations. -Guide and mentor support analysts by sharing technical expertise in Service Desk tools and best practices to elevate overall team capability. -Partner with training teams to design practical learning sessions and simulations that strengthen application support skills and readiness for new features. -Qualifications -Demonstrate ten to twelve years of progressive experience in application support with a significant focus on enterprise Service Desk platforms and related technologies. -Exhibit strong proficiency in incident problem and request management processes with practical use of common IT service management tools in large organizations. -Apply advanced troubleshooting skills across operating systems databases and integrations that underpin modern Service Desk solutions within hybrid environments. -Show practical experience in documenting technical procedures knowledge base articles and operational runbooks that enable consistent high quality support delivery. -Display familiarity with industry standard frameworks for service management which guide structured handling of incidents changes and service levels. -Illustrate effective communication skills to interact with business stakeholders technical teams and support analysts ensuring clear expectations and outcomes. -Present experience working in hybrid work models managing onsite and remote collaboration tools that support distributed Service Desk operations. -Highlight exposure to enterprise security and compliance practices that influence application support decisions and user access controls. -Showcase experience with reporting and analytics tools used to track Service Desk performance trends and inform continuous improvement actions. -Emphasize ability to mentor and guide technical team members to enhance troubleshooting depth process adherence and overall support quality. 9. Job Location : Primary Location : MXJAGUAA01(ITMEX Guadalajara JA-Aviacion-COG) Alternate Location : NA NA Alternate Location 1 : NA NA 10. Job Type : Associate [65PM14] 11. Demand Requires Travel? : No 12. Certifications Required : Recommended certifications include ITIL Foundation certification and any recognized Service Management or Application Support certification.

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