20 publicaciones de empleo destacadas de technical support agent en zapopan, jal (¡Están contratando!)

Technical Support Agent
NTT Ltd —Guadalajara, Jal.
- Incluye fines de semana
- Bilingüe
- Servicio al cliente
- Inglés
3d
Service Desk Agent French
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
8d
Desktop Support Associate-Helpdesk
NTT Ltd —Guadalajara, Jal.
- Incluye fines de semana
- Inglés
- Bachillerato
- Disponible para viajar
Sr. Associate - Customer Care - Voice 5B
EDM S de RL de CV —Zapopan, Jal.
- Mercadotecnia
- Servicio al cliente
- Inglés
Postulación rápida
Project Manager, IT
Vantive —Guadalajara, Jal.
- Administración de personal
- Informática
- PMP
Helpdesk Associate
NTT Ltd —Guadalajara, Jal.
- Incluye fines de semana
- Inglés
- Mecanografía
Desktop Support - Onsite Guadalajara
NTT Ltd —Guadalajara, Jal.
- Incluye fines de semana
- Inglés
- Bachillerato
- Disponible para viajar
Client Success Agent, LATAM
MerchantSpring —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Mejora continua
- Gestión de venta al por menor
Postulación rápida
IT Systems & AI Automation Engineer
Molina Insurance Group —Zapopan, Jal.
- Desde $25,000 por mes
- Tiempo completo
- Administración de personal
- Informática
- Servicio al cliente
Postulación rápida
Senior Mobile Game UI Designer
Hire Overseas —Guadalajara, Jal.
- Home Office (Desde casa)
- Habilidades de comunicación
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Senior Fullstack Engineer (LATAM Remote)
UP.Labs —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en bases de datos
- SQL
- Python
Campaign & Content Operations Specialist
ScaleUp —Guadalajara, Jal.
- $1,500 a $2,000 por mes
- Tiempo completo
Postulación rápida
Guadalajara | Customs Brokerage Billing Agent - Agente de Facturación para Aduanas
Expeditors —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Plan de adquisición de acciones empresariales
- Seguro de vida
Postulación rápida
Corporate Data Engineer II, Strategy
Radian Generation —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Azure
- Administración de personal
Postulación rápida
Senior IT Specialist, Regulatory Systems (Veeva RIM) | Remote
Vantive —Guadalajara, Jal.
- Home Office (Desde casa)
- Azure
- Administración de personal
- Informática
Sr Specialist, IT Tech Lead Planning (Remote)
Vantive —Guadalajara, Jal.
- Home Office (Desde casa)
- Azure
- Administración de personal
- Informática
Business Excellence Leader
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Servicio al cliente
- Inglés
- Licenciatura
Senior AI Solutions Analyst
Micron —Tlaquepaque, Jal.
- Microsoft Outlook
- Administración de personal
- Licenciatura
Senior Full Stack Engineer
Peek —Guadalajara, Jal.
- $950,000 a $1,385,000 por año
- Tiempo completo
- Home Office (Desde casa)
- Java
- SQL
- JavaScript
Manager, Engineering
Toshiba Global Commerce Solutions - External —Guadalajara, Jal.
- Azure
- Informática
- DevOps
- Seguro de vida

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Technical Support Agent

NTT Ltd -
Guadalajara, Jal.

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Información del empleo

Hace 3 días

Cualificaciones

Bilingüe
Servicio al cliente
Centro de llamadas
Inglés
Bachillerato
Mecanografía
Requisitos comerciales

Descripción completa del empleo

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Job Posting Details:
Internal Job Description: Click Edit and paste the following:
We are seeking a Patient Portal and Technical Support Service Desk Associate to join our healthcare team. This role involves providing comprehensive support for patient portal applications and technical assistance to users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a deep understanding of healthcare applications and technical support processes.

All candidates are required to be shift flexible.  Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, technical and clinical service desk, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services.

Job Responsibilities Include:
This position will be a part of our Patient Portal and Technical Support Service Desk, as an agent primarily handling inbound patient and user calls. This is a call center environment in which we support our customers 24x7x365. Agents will engage in on-going training and development to prepare them for next-level support and promotional advancement.

All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
Respond to incoming Patient Portal and Technical Support Service Desk calls. Contacts may include, but are not limited to workflow issues, application errors, access, and functionality. Most incoming contacts are resolvable at first level support.
Provide professional and high-quality customer service to patients and users through adherence to scripts, workflows and in compliance with corporate policies and procedures.
Provide front-line technical support for all patients and users. The helpdesk is here to serve and support our customers when they need it to ensure our healthcare operations run smoothly. The position will serve as the first point of contact for patients and users needing login and technical assistance.
Escalate complex technical and application issues to the appropriate teams when necessary.
Identify and suggest possible improvements to patient experience and deliver exceptional customer service to all callers.
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Have a working cell phone for manager communication and Two-Factor Authentication

 

Basic Qualifications:

Bilingual (speaking writing)
1 to 3 years of customer service, preferably in a contact center environment or medical environment.
1 to 3 years of experience analyzing and solving customer problems.
Ability to communicate technical information clearly to non-technical users.
Strong organizational skills and attention to detail.
High school diploma or equivalent required

 

Preferred Skills:

Experience in a call center environment
Demonstrate a service philosophy in all interactions
Effective communication and interpersonal skills
Proficient typing and English language skills (both verbally and in writing)
Demonstrate the ability to actively listen to callers, analyze their needs, and determine the appropriate action based on the customer's requirements.
Exceptional ability to work optimally in a fast-paced environment

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

#LI-LATAM

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email [email protected] for assistance.

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technical support agent empleos en zapopan, jal

Technical Support Agent

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Manager, Engineering

Quiero recibir la alerta de empleo más reciente para technical support agent en zapopan, jal

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