20 publicaciones de empleo destacadas de service associate en zapopan, jal (¡Están contratando!)

Senior Employee Service Associate
IGT —Zapopan, Jal.
- Administración de personal
- Mantenimiento
- Mejora continua
5d
Bilingual Flight Coordinator (English/Spanish) - REMOTE
Jet Rescue Air Ambulance —Guadalajara, Jal.
- Desde $20,000 por mes
- Incluye fines de semana
- Home Office (Desde casa)
- Bilingüe
- Microsoft Word
- Enfermería
Postulación rápida
5d
Employee Benefits Associate
GDL Connect S de RL de CV —Circunvalación Guevara, Jal.
- $21,000 a $22,000 por mes
- Tiempo completo
- Servicio al cliente
- Inglés
- Microsoft Office
- Seguro de gastos médicos
- Seguro dental
Postulación rápida
5d
Tech Support
Infosys —Guadalajara, Jal.
- Administración de personal
- Salesforce
Postulación rápida
9d
Logistics Operations Associate Entry Level - Guadalajara, MX
BlueGrace Logistics —Zapopan, Jal.
- Microsoft Excel
- Servicio al cliente
- Inglés
- Seguro de vida
Guest Environment Expert
Marriott International, Inc —Guadalajara, Jal.
- Tiempo completo
1d
Field Service Technician
Path Robotics —Guadalajara, Jal.
- Inglés
- Ensamblaje
- Sin título de educación superior
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Sr Associate - Bookkeeper
Intugo —Guadalajara, Jal.
- Desde $25,000 por hora
- Tiempo completo
- Microsoft Excel
- Inglés
- QuickBooks
Postulación rápida
Botones
Marriott International, Inc —Guadalajara, Jal.
- Tiempo completo
- Bachillerato
- Servicios a huéspedes
Microsoft Expert > GDL
Stefanini Latam —Zapopan, Jal.
- Azure
- Inglés
- Licenciatura
2d
Bilingual Remote Sales Representative - R215
Hyre —Guadalajara, Jal.
- $88 a $159 por hora
- Turno de 8 horas
- Home Office (Desde casa)
- Bilingüe
- Experiencia en ventas
- Servicio al cliente
Postulación rápida
Process Developer-Customer Service
EDM S de RL de CV —Zapopan, Jal.
- Tiempo completo
- Administración de personal
- Mercadotecnia
- Servicio al cliente
Postulación rápida
IT Support Associate II, OpsTechIT
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Tlajomulco, Jal.
- Incluye fines de semana
- Mantenimiento
- Bachillerato
- Linux
- Oportunidades de crecimiento
Junior Accounting & Administrative Assistant
Gema Talent Hub —Verde Valle, Jal.
- $20,000 a $23,000 por mes
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Permiso de maternidad y paternidad
Postulación rápida
23h
Site Nurse
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Experiencia en manufactura
Cognizant Consulting
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Front Desk Associate
WeWork —Guadalajara, Jal.
- Tiempo completo
- Servicio al cliente
- Licenciatura
- Recepción
Accounting Associate Sr
Panduit —Guadalajara, Jal.
- Tiempo completo
13d
Agente de Prevención
Marriott International, Inc —Guadalajara, Jal.
- Tiempo completo
- Bachillerato
- Primeros auxilios
- POS
8d
- Associate Specialist, Carrier Procurement
RXO, Inc. —Guadalajara, Jal.
- Tiempo completo
- Servicio al cliente
- Seguro de vida
12d

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Senior Employee Service Associate

IGT -
Zapopan, Jal.

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Información del empleo

Hace 5 días

Cualificaciones

Administración de personal
Mantenimiento
Mejora continua
Capacitación
ServiceNow
Habilidades de comunicación

Descripción completa del empleo

Location: Zapopan, JAL, MX, 45222

Requisition ID: 19018

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Overview

IGT is seeking a Senior Employee Service Associate to support the delivery of People & Culture (P&C) shared services across the Americas region. This P4-level role serves as a subject matter expert for HR processes, handles complex employee inquiries and transactions, and acts as an escalation point for sensitive or high-impact cases. The role plays a critical part in driving service quality, mentoring team members, supporting continuous improvement, and ensuring a consistent employee experience across the region.

What You'll Do

Handle complex and sensitive employee inquiries across the employee lifecycle.
Serve as a subject matter expert for HR processes, policies, and systems.
Act as an escalation point for Employee Service Associates and support resolution of complex cases.
Manage and resolve cases within ServiceNow while ensuring adherence to service standards.
Ensure compliance with SLAs, KPIs, and case quality expectations.
Process complex HR transactions within SuccessFactors, ensuring accuracy and compliance.
Monitor case trends and identify opportunities for process improvement and service enhancements.
Support development and maintenance of SOPs, knowledge articles, and process documentation.
Assist with onboarding, training, and mentoring of team members.
Partner with HR Business Partners, COEs, and stakeholders to ensure effective service delivery.
Utilize SuccessFactors, ServiceNow, and Microsoft 365 to support operational excellence.
Ensure activities are executed in accordance with applicable labor laws, company policies, and audit requirements.

What You Bring

3–5+ years of HR experience, preferably within shared services, HR operations, or employee services.
Experience handling complex employee inquiries and case management.
Hands-on experience with SuccessFactors and ServiceNow.
Experience working with service delivery metrics, including SLAs and KPIs.
Strong analytical, problem-solving, and communication skills.
Experience serving as a subject matter expert and mentoring team members.
Proficiency in Microsoft 365.
Experience supporting U.S. HR operations, including benefits and leave processes.
Exposure to Latin America HR operations and employment practices preferred.

Key Competencies

Advanced problem-solving
Customer focus and service excellence
Attention to detail
Communication and stakeholder partnership
Ability to manage sensitive and confidential matters
Continuous improvement mindset
Operational excellence

#LI-DQ1

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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service associate empleos en zapopan, jal

Senior Employee Service Associate

Bilingual Flight Coordinator (English/Spanish) - REMOTE

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Guest Environment Expert

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Sr Associate - Bookkeeper

Botones

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Bilingual Remote Sales Representative - R215

Process Developer-Customer Service

IT Support Associate II, OpsTechIT

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Agente de Prevención

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Quiero recibir la alerta de empleo más reciente para service associate en zapopan, jal

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