20 publicaciones de empleo destacadas de customer service supervisor en tijuana b.c. (¡Están contratando!)

Avian Law Group – Call Center Supervisor – Legal Intake & Sales
Avian Law Group —Tijuana, B.C.
- $20,000 a $30,000 por mes
- Tiempo completo
- Experiencia en ventas
- Servicio al cliente
- Salesforce
Postulación rápida
Customer Service Representative III
North American Production Sharing —Tijuana, B.C.
- Servicio al cliente
- Inglés
- Microsoft Office
Postulación rápida
8d
Bilingual Operations Manager
Amigo Scale —Rosarito Centro, B.C.
- $5,000 a $5,500 por semana
- Tiempo completo
- Bilingüe
- CRM software
- Servicio al cliente
Postulación rápida
Customer Service Representative II
North American Production Sharing —Tijuana, B.C.
- Servicio al cliente
- Inglés
- Microsoft Office
Postulación rápida
8d
Ground Station Manager
CEVALogistics —Zona Urbana Río Tijuana, B.C.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Banamex - Lider de Ventas Sector Financiero
Citi —Tijuana, B.C.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
5d
Supervisor Warehouse
Veritiv —Tijuana, B.C.
- Tiempo completo
- Administración de personal
- Almacén
- Habilidades de organización
Planning & Purchasing Supervisor
Eaton —Tijuana, B.C.
- Bilingüe
- Microsoft Excel
- Administración de personal
call center auditor
Empleando Tijuana —Tijuana, B.C.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
Postulación rápida
14d
IT Help Desk LVl1
RevolutionMedia.ai —Zona Centro, B.C.
- $11,791.28 a $16,000.00 por mes
- Incluye fines de semana
- Microsoft Outlook
- Administración de personal
- Servicio al cliente
Postulación rápida
6h
Sales Representative Pleno TIJUANA
Nobel Biocare —Tijuana, B.C.
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
14d
Supervisor Manufacturing Engineering
Vertiv —Tijuana, B.C.
- Correo electrónico
- Bilingüe
- CAD
- ERP systems
QA Supervisor
Seguros Confie —Tijuana, B.C.
- Tiempo completo
- Microsoft Excel
- Inglés
- Capacitación
Purchasing Supervisor
Seguros Confie —Tijuana, B.C.
- Tiempo completo
- Inglés
- Licenciatura
App Support Specialist L1
Seguros Confie —Tijuana, B.C.
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Supervisor Production
Vertiv —Tijuana, B.C.
- Correo electrónico
- Administración de personal
- ERP systems
- Mejora continua
Quality Supervisor
Eaton —Tijuana, B.C.
- Bilingüe
- Inglés
- Maestría
3d
Sr Planner
Eaton —Tijuana, B.C.
- Microsoft Excel
- Inglés
- Licenciatura
6d
Auto Claims Supervisor / Daños Materiales Autos
Seguros Confie —Tijuana, B.C.
- Tiempo completo
- Bilingüe
- Inglés
- Liderazgo
21h
Ingeniero de Campo - Tijuana
GE HEALTHCARE —Baja California, B.C.
- Inglés
- Soldadura
- Experiencia en construcción

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Avian Law Group – Call Center Supervisor – Legal Intake & Sales

Avian Law Group
Tijuana, B.C.

Postulación rápida

Información del empleo

Tiempo completo
$20,000 a $30,000 por mes

Cualificaciones

Plurilingüe
Experiencia en ventas
Servicio al cliente
Centro de llamadas
Salesforce
Inglés
HubSpot
Liderazgo
Habilidades de comunicación

Descripción completa del empleo

Please send your resume (CV) in English.

"This position is not remote and requires the candidate to be located in Tijuana."

Avian Law Group is seeking a highly experienced Call Center Supervisor to lead our Tijuana office intake and sales team. This role is ideal for a proven call center leader with 10+ years of experience managing high-performing teams in a fast-paced, high-volume environment.

The Call Center Supervisor will oversee the daily performance of our legal intake team, ensuring that every potential client receives fast, professional, compassionate, and effective service from the very first call. This position requires strong leadership, excellent communication skills, and a deep understanding of sales conversion, client intake, call quality, follow-up discipline, and team accountability.

Our intake department is the first point of contact for people seeking help after serious accidents and injuries. The right candidate will know how to balance empathy with urgency, professionalism with performance, and client care with strong sales execution.

Key Responsibilities

Lead, coach, and manage a team of intake representatives handling inbound and outbound calls from potential clients.

Oversee the full intake process, including lead qualification, case screening, client communication, appointment setting, follow-up, and signed retainer conversion.

Drive performance across key sales and intake metrics, including speed to lead, answer rate, contact rate, booking rate, conversion rate, signed cases, call quality, and follow-up completion.

Train intake representatives on consultative sales techniques, objection handling, urgency creation, client empathy, and professional communication.

Monitor live calls and recorded calls to ensure quality, accuracy, compliance, professionalism, and alignment with Avian Law Group standards.

Create and improve scripts, call flows, intake procedures, follow-up sequences, and escalation protocols.

Ensure leads are handled quickly and consistently across phone, web form, text, email, chat, referrals, and marketing campaigns.

Work closely with attorneys, case managers, marketing, and operations to ensure qualified leads move smoothly from intake to case opening.

Identify bottlenecks in the intake process and implement solutions to improve conversion, efficiency, and client experience.

Set daily, weekly, and monthly performance goals for the intake team and hold team members accountable.

Prepare reports on call volume, lead sources, conversion performance, staffing needs, missed opportunities, and team productivity.

Manage scheduling, attendance, coverage, breaks, shift planning, and team workflow to ensure the department is properly staffed.

Maintain a professional, motivated, and results-driven call center culture.

Required Qualifications

Minimum 10+ years of call center experience, with significant experience in a supervisory, manager, or senior leadership role.

Strong background in sales, intake, lead conversion, customer service, or client acquisition.

Experience managing high-volume inbound and outbound call teams.

Excellent English and Spanish communication skills required.

Proven ability to train, coach, motivate, and hold representatives accountable.

Strong understanding of KPIs, performance dashboards, call monitoring, quality assurance, and conversion tracking.

Ability to manage pressure, competing priorities, urgent leads, and time-sensitive client situations.

Professional, organized, detail-oriented, and highly accountable.

Strong problem-solving skills and ability to improve systems, scripts, and workflows.

Comfortable working with CRM systems, phone systems, call tracking tools, spreadsheets, and performance reports.

Preferred Qualifications

Experience in legal intake, personal injury, medical intake, insurance claims, healthcare, finance, debt settlement, lead generation, or another high-trust consultative sales environment.

Experience with platforms such as Lead Docket, Filevine, CASEpeer, RingCentral, Dialpad, CallRail, Salesforce, HubSpot, or similar systems.

Experience building or improving intake departments, sales teams, or call center operations.

Strong understanding of personal injury intake, including accident details, injury information, treatment status, insurance details, liability questions, and urgency of follow-up.

What We Are Looking For

We are looking for a serious, experienced leader who can take ownership of the intake floor and raise the standard of performance. This person should be comfortable managing experienced representatives, developing new team members, reviewing numbers daily, listening to calls, correcting issues quickly, and pushing the team toward higher conversion without sacrificing professionalism or client care.

The ideal candidate understands that intake is both client service and sales. Every call must be handled with compassion, confidence, urgency, and control. The supervisor must know how to help representatives build trust, ask the right questions, explain the value of the firm, overcome hesitation, and move qualified clients toward signing.

Benefits

Competitive compensation package based on experience and qualifications.

Opportunity to lead a growing intake team for a high-performance law firm.

Professional growth within operations, intake, sales, and client services leadership.

Supportive team environment with clear performance expectations.

Long-term career opportunity for the right leader.

Application Question

Please include a brief summary of your call center leadership experience, the size of the teams you have managed, and your experience with sales, intake, or lead conversion.

Tipo de puesto: Tiempo completo

Sueldo: $20,000.00 - $30,000.00 al mes

Puede trasladarse/mudarse:

Tijuana, B.C.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Idioma:

Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

Postulación rápida

Refina tu búsqueda

customer service supervisor empleos en tijuana b.c.

Avian Law Group – Call Center Supervisor – Legal Intake & Sales

Customer Service Representative III

Bilingual Operations Manager

Customer Service Representative II

Ground Station Manager

Banamex - Lider de Ventas Sector Financiero

Supervisor Warehouse

Planning & Purchasing Supervisor

call center auditor

IT Help Desk LVl1

Sales Representative Pleno TIJUANA

Supervisor Manufacturing Engineering

QA Supervisor

Purchasing Supervisor

App Support Specialist L1

Supervisor Production

Quality Supervisor

Sr Planner

Auto Claims Supervisor / Daños Materiales Autos

Ingeniero de Campo - Tijuana

Quiero recibir la alerta de empleo más reciente para customer service supervisor en tijuana b.c.

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