Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.
Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.
Learn more at www.confiemx.com
Auto Claims Supervisor
We are seeking an experienced Bilingual Auto Claims Supervisor to lead a team responsible for handling Auto Physical Damage (APD), Total Loss, Vehicle Appraisal, and Salvage-related claims operations. This role is responsible for supervising claims professionals, ensuring compliance with company standards, maintaining high-quality claim-handling practices, driving operational efficiency, and supporting team members' professional development.
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3+ years of experience within the Property & Casualty Insurance Industry.
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Strong background in: vehicle damage estimating, total loss claims, auto repair processes, vehicle appraisal.
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Extensive experience handling Auto Physical Damage (APD) claims.
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2+ years of leadership or supervisory experience within claims operations.
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Advanced English Proficiency.
Key Responsibilities
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Supervise and mentor a team of Material Damage Specialists, Vehicle Appraisers, Total Loss Adjusters, and Salvage Specialists.
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Ensure timely and accurate handling of auto physical damage claims in accordance with company guidelines, service standards, and regulatory requirements.
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Monitor claim quality, productivity, cycle times, and overall team performance.
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Conduct file audits and provide coaching and performance feedback to team members.
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Manage workload distribution and staffing resources to support operational objectives.
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Oversee claim investigations, damage assessments, repair estimates, total loss evaluations, and salvage processes.
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Ensure claim files are properly documented and maintained according to company policies and industry best practices.
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Develop and maintain procedures and workflows that promote operational efficiency and consistency.
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Analyze performance metrics and implement improvement plans to achieve department goals.
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Collaborate with management on process improvements, quality initiatives, and operational enhancements.
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Prepare operational reports and present findings to leadership.
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Support employee development through ongoing training, mentoring, and performance management.
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Competitive weekly salary
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Excellent location (Zona Río, Tijuana)
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Legal benefits
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Christmas bonus
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Savings fund
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Profit sharing (PTU)
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Vacation days
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Vacation premium
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Extra paid days off
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Private medical insurance and preventative care
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Friendly work environment
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Financing and discounts at local restaurants and coffee shops
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Growth opportunities
