Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Quality Assurance
About Mastercard
Mastercard is a global technology company in the payments industry, operating in over 200 countries and territories. We connect and power an inclusive digital economy by making transactions secure, simple, smart, and accessible for everyone.
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About Mastercard Transaction Services (MTS)
Mastercard Transaction Services (MTS) is a global center of excellence responsible for delivering Mastercard’s regulated payment services. MTS operates licensed payment institutions and supports a range of regulated activities, including cross border payments, account to account (A2A) transactions, fiat and digital currency settlement (including stablecoins), Open Banking, acquiring, and master merchant services.
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Role Overview
The Senior Analyst, Quality Assurance provides independent assurance over compliance operations supporting regulated payment services, including fiat and digital currency payment flows and payment schemes.
This role applies a risk based, audit style approach to assessing control effectiveness across compliance processes and partners closely with Operations, Compliance, and Risk teams to identify issues, drive remediation, and enhance control design.
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Key Responsibilities
- Execute independent quality assurance reviews across compliance operations, including KYC, CDD/EDD, transaction monitoring, sanctions screening, and suspicious activity reporting
- Assess compliance with internal policies, regulatory requirements, and payment scheme rules
- Perform audit style testing, including sampling, control assessment, evidence validation, and issue documentation
- Identify operational, regulatory, and conduct risks; conduct root cause analysis; and recommend corrective actions
- Evaluate quality and control effectiveness across fiat and digital currency payment activities
- Track, analyze, and report error trends, themes, and key risk indicators
- Prepare and deliver clear QA reports and findings to management and senior stakeholders
- Support regulatory and audit issue remediation, including validation of control effectiveness
- Deputize for the Quality Assurance Manager as needed, including work allocation and progress monitoring
- Provide coaching and quality calibration support to junior analysts
- Stay current on financial crime regulations, payment industry trends, scheme requirements, and emerging digital asset risks
- Proactively identify opportunities to enhance QA frameworks, methodologies, and reporting
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Required Qualifications
- 4+ years’ experience in compliance, financial crime, risk, quality assurance, or audit within a large or global organization
- Experience working in payments, payment schemes, and/or fiat and digital currency environments
- Exposure to audit or audit style testing (internal audit, external audit, or formal QA/control testing)
- Strong knowledge of AML, sanctions, and financial crime compliance within regulated payment services
- Demonstrated ability to identify control gaps, perform root cause analysis, and support remediation
- Strong analytical and problem solving skills
- Effective written and verbal communication skills
- Ability to learn complex products, payment flows, and regulatory requirements quickly
- Proficiency with Microsoft Office (Excel, Word, PowerPoint)
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Preferred Qualifications
- Experience supporting regulatory exams or internal/external audits
- Familiarity with digital assets, stablecoins, or emerging payment technologies
- Experience using data visualization or reporting tools (e.g., Power BI, Tableau)
- Prior experience leading or mentoring junior team members
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Competencies (Workday Aligned)
- Risk & Control Assessment
- Quality Assurance & Testing
- Regulatory Compliance
- Analytical Thinking
- Attention to Detail
- Stakeholder Management
- Communication & Influence
- Continuous Improvement
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
