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Customer Service and Sales Representative

D&F Plumbing, Heating and Cooling -
Desde casa

Postulación rápida

Información del empleo

$104 a $174 por hora
Hace 12 días

Cualificaciones

Microsoft Excel
Experiencia en ventas
Servicio al cliente
Inglés
Atención a quejas
Bachillerato
Plomería
HVAC
Captura de datos

Descripción completa del empleo

Job Summary

D&F Plumbing Heating and Cooling a 99 year company in the Pacific North West region of the states, requires a motivated and trainable team player for a Sales Representative. This position includes an array of duties that demand strong skills in customer relations, data entry, phone interactions, Adherance to scripts while skills in pivoting incorporating company brand and knowledge, must be organization and sales trained. We expect a personality that’s pleasant on the phone, patient with customers and coworkers, and confident in stressful situations.

Must be trained in high level sales skills. Insentives and rewards with the right person that will bring new customers, new accounts and customer retention. Nights and weekends PAC TIME work is required. Additional opportunities to grow in skills, and in the role for someone very driven to excel. We are looking for a loyal team member that will be with our team and working toward success together.

Do not apply if you are not a well trained and seasoned sales skilled master.

High level phones and outreach including inbound and outbound calls that build rapport, trust and take your knowledge to win new bookings and accounts. Scheduling appointments with sales skills, engaging and connecting with our customers or building a relationship with a new customer are all pieces of this job . The D & F Sales Team handles a range of tasks that directly contribute to the overall flow of productivity and efficiency. You are the first thing a customer experiences and have to know and understand the brand, be coachable, take feedback and work well with a supportive team.

At D&F Plumbing, we pride ourselves on employee satisfaction and reward loyal and enthusiastic members of the team. This fundamental role comes with opportunity for growth and expanded responsibilities and earned insentives at a near-century old business.

Responsibilities

Maintain a high level of professionalism and patience with coworkers and customers
Identify and assess customers’ needs to achieve satisfaction and fast solutions
Build sustainable relationships, positive rapport and trust with customers over the phone
Answer incoming calls regarding service questions, scheduling, payments, billing issues, and general customer concerns
Follow rigid processes
Great note taking, documentation and follow through
Properly use dispatch software to accurately maintain customer records and schedule service team accordingly
Team collaboration and reaching out when help is needed
Schedule customers, technicians efficiently and accurately to improve dispatch and service time-frames
Keep records of customer interactions, process customer accounts and file documents
Learn all aspects of the sales and crm to perform at the highest level at the call center.
Job Booking conversions 70% or higher to start with growth opportunities as your bookings grow
Problem solve to turn frustrated clients into repeat customers
Customer retention
Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
Follow communication procedures, scripts, guidelines and policies
Punctual and committed to regular attendance - this is a requirement!
Securely take payment information and other pertinent information such as addresses and phone numbers
Keep company and customers’ personal information safe and private
Stay up to date on company deals and promotions and inform customers of discounts they can take advantage of
Alleviate workload for miscellaneous office duties including answering phones, responding to emails, word processing of proposals, field support, project management, and various duties for customers or vendors as needed, invoices, phone interactions, data entry, inventory
Contribute to team effort by accomplishing and achieving results for other tasks or projects as assigned by supervisor

Skills & Qualifications

Excellent communication and phone skills
Quick-learner and adaptable, positive when provided feedback
Experienced with data entry and scheduling or dispatch software systems
Computer and typing proficient, 40+ wpm
Strive to implement systems that benefit the team of employees, customers and D&F Plumbing as a whole
Please apply with an English resume

Job Types: Full-time, Part-time, Contract

Pay: $104.00 - $174.00 per hour

Application Question(s):

When a client says something you are selling costs too much, how do you respond?
What is your best work schedule?
Are you ok taking a back ground check?

This opportunity requires nights and weekends, will you be available for this schedule?
How many years have you worked in a sales team, selling products or services on the phone to clients?
What has happened on your call if the customer has stated, they need to talk to their spouse or someone else to move forward with a plumbing or hvac need?
Please list 3 related references of your supervisors. List the company you were at and contact information for the company. Include Dates you were employed at the company.

Education:

High school or equivalent (Preferred)

Experience:

sales: 4 years (Required)

Language:

English (Preferred)

Work Location: Remote

Postulación rápida

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